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Industry News
Gartner Says Adopting a Pace-Layered Application Strategy Can Accelerate Innovation; Special Report Shows Pace Layers Can be Used to Build a Business Application Strategy That Delivers a Faster Response and a Better
- Technology fuels surge in telemarketing calls
- ARI's eCatalogs Selected by nizeX, Inc. to Help Its Customers Streamline Parts Lookup
- BUYINS.NET: SMBL, HBNK, HALO, CYNO, VG, EONC Are Seasonally Ripe To Go Down In the Next Five Weeks
- SVP Ireland minimises administration costs and will benefit from returns on investment with integrated system from m-hance
- Research and Markets: 2012 U.S. Telemarketing Services Industry - Industry & Market Report
- BT expands further in high growth regions
Featured Resources
- Interactive Intelligence Launches Ditch the Frustration Campaign [podcast]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
NEW Consolidating Infrastructures: IT's New Call to Business [white paper]- NEW The Value of a Combined Solution for Enterprise IP Telephony and Customer Care
[white paper] - NEW Building Customer Centricity through Expertise-Based Interactions [white paper]
- Back to Basics: All-in-One versus Individual Best-of-Breed Solutions [white paper]
- Workforce Management: It's more than just software [white paper]
- A Practical Guide to The Effective Use of Automated Dialing in Collections [practical guide]
- A Practical Guide to Measuring and Managing Shrinkage in the Contact Center [practical guide]
- A Practical Guide to Measuring Customer Satisfaction in the Contact Center [practical guide]
Press Releases
- Latitude Software Suite Deployed by Cogeco to Improve Debt Collection Operations
12/19/2011 - American Logistics Company Deploys Interactive Intelligence Unified IP Business Communications Solution
12/15/2011 - EMS Selects Interactive Intelligence Cloud-Based Contact Center Solution
12/1/2011 - St. Croix Orthopaedics Selects Interactive Intelligence Enterprise IP Telephony Software Suite
11/30/2011 - Forbes Ranks Interactive Intelligence No. 8 among America's Best Small Companies
11/22/2011
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Welcome to the Contact Center Solutions Community The Contact Center Solutions Global Online Community, Sponsored by Interactive Intelligence, is designed to serve as the industry's premier resource for information and research on Contact Center Solutions technology and deployment strategies.
