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TMCNet:  www.bharatbook.com : SMEs in Malaysia: tough market for service providers

[November 28, 2009]

www.bharatbook.com : SMEs in Malaysia: tough market for service providers

SMEs in Malaysia are highly price sensitive but will continue to invest in telecoms to support their business. They will be keen to move to more opex-based models and seek greater efficiencies in proven and mature services.

Key Chapters : In a nutshell Key messages SMEs will continue investing in telecoms but will prefer predictable recurring charges Telekom Malaysia (News - Alert) (TM) is the dominant SME telecommunications services provider SMEs are happy with their telecommunication services but see room for improvement in reliability and support Growth in broadband services across SMEs will come from wireless infrastructure It is early days for IP telephony and UC across Malaysian SMEs Mobility is growing but users fund mobile services themselves Challenging market for mobile applications Analysis SMEs’ views on telecoms Limited opportunities for managed services Services providers SME expenditure Internet access and networking IP telephony and collaboration Mobility solutions and applications About our survey Ovum (News - Alert)’s SME survey To know more and to buy a copy of your report feel free to visit : http://www.bharatbook.com/detail.asp?id=126557&rt=SMEs-in-Malaysia-tough-market-for-service-providers.html Or Contact us at : Bharat Book Bureau Tel: +91 22 27578668 Fax: +91 22 27579131 Email: info@bharatbook.com Website: www.bharatbook.com Blog: http://bharatbookresearch.blogspot.com Follow us on twitter: http://twitter.com/3bbharatbook

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