Contact Center Solutions Industry News

TMCNet:  BRIEF: Horry County's 911 center named best in the state

[November 05, 2009]

BRIEF: Horry County's 911 center named best in the state

Nov 05, 2009 (The Sun News - McClatchy-Tribune Information Services via COMTEX) -- Horry County's 911 emergency dispatchers were selected as the 2009 S.C. "Communications Center of the Year" during an conference of emergency officials, Lisa Bourcier, county spokeswoman, said Thursday.

The award was presented Friday to county officials by the state's Association of Public-Safety Communications Officials-International/National Emergency Number Association.

Horry County's 911 is a consolidated center that answers all 911 calls in the county and dispatches police, fire and ambulance calls for all county public safety agencies, as well as Atlantic Beach police, Aynor police, Briarcliffe Acres police, Conway fire rescue, Surfside Beach fire rescue and the county's volunteer rescue squads, Bourcier said.

During Fiscal Year 2009, Horry County 911 dispatchers answered 221,693 calls and dispatched 190,962 incidents. They have a staff of 54 people, and all the telecommunicators are certified by the S.C. Criminal Justice Academy and are trained to provide medical pre-arrival instructions to assist patients before the ambulance arrives.

To see more of The Sun News, or to subscribe to the newspaper, go to http://www.thesunnews.com/. Copyright (c) 2009, The Sun News, Myrtle Beach, S.C.

Distributed by McClatchy-Tribune Information Services. For reprints, email tmsreprints@permissionsgroup.com, call 800-374-7985 or 847-635-6550, send a fax to 847-635-6968, or write to The Permissions Group Inc., 1247 Milwaukee Ave., Suite 303, Glenview, IL 60025, USA.

[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

Socialize with us

FREE Contact Center Solutions eNewsletter

Click here to receive your targeted Contact Center Solutions Community eNewsletter.[Subscribe Now]

Contact Center Solutions Glossary of Terms

About the Contact Center Solutions Community

    Welcome to the Contact Center Solutions Community The Contact Center Solutions Global Online Community, Sponsored by Interactive Intelligence, is designed to serve as the industry's premier resource for information and research on Contact Center Solutions technology and deployment strategies.