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AltiGen Communications Teams with Nexus Open Systems
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01/05/2012 - Interactive Intelligence Honors Adapt Telephony Services with Three New Awards
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01/05/2012 - DataPoint Introduces a New Indexing System
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12/29/2011 - Contact Center Data You Should Look Into
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12/22/2011
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Industry News
Nimble 2.0 social CRM platform launches
- Sparrows Group Soars Ahead with Epicor
- Beyond the Arc, Clarabridge Bolster Financial Institutions' Product Offerings Using Social Media and Customer Feedback Data
- Sparrows Group Soars Ahead with Epicor; Industry Leader Expands Use of Epicor to Global Operation
- Silver Peak Revives Aging WAN and Saves Thousands of Dollars Annually for Global Anti-Aging Enterprise
- CardioComm Solutions Executes an ECG Monitoring Service Agreement With Meditel of Italy and Places Soft-Launch HeartCheck(TM) PEN Order
- Orbitz Worldwide Invests in Employee & Channel Learning with SumTotal Extended Enterprise Solution
Featured Resources
- Interactive Intelligence Launches Ditch the Frustration Campaign [podcast]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
NEW Consolidating Infrastructures: IT's New Call to Business [white paper]- NEW The Value of a Combined Solution for Enterprise IP Telephony and Customer Care
[white paper] - NEW Building Customer Centricity through Expertise-Based Interactions [white paper]
- Back to Basics: All-in-One versus Individual Best-of-Breed Solutions [white paper]
- Workforce Management: It's more than just software [white paper]
- A Practical Guide to The Effective Use of Automated Dialing in Collections [practical guide]
- A Practical Guide to Measuring and Managing Shrinkage in the Contact Center [practical guide]
- A Practical Guide to Measuring Customer Satisfaction in the Contact Center [practical guide]
Press Releases
- Latitude Software Suite Deployed by Cogeco to Improve Debt Collection Operations
12/19/2011 - American Logistics Company Deploys Interactive Intelligence Unified IP Business Communications Solution
12/15/2011 - EMS Selects Interactive Intelligence Cloud-Based Contact Center Solution
12/1/2011 - St. Croix Orthopaedics Selects Interactive Intelligence Enterprise IP Telephony Software Suite
11/30/2011 - Forbes Ranks Interactive Intelligence No. 8 among America's Best Small Companies
11/22/2011
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