Contact Center Solutions Industry News

TMCNet: Calabrio Expands Training Program for End Users

[July 03, 2009]

Calabrio Expands Training Program for End Users

Jul 03, 2009 (Close-Up Media via COMTEX) -- Calabrio, Inc., a provider of unified desktop software for IP-based contact centers, announced that they have expanded their training services to provide formal training programs for customer end users.

"Understanding the capabilities of a software application is for end-user acceptance and customer satisfaction," said Paul Lidsky, CEO and president of Calabrio. "Our goal is to ensure that each individual who uses our software is comfortable, capable and satisfied with their results. Providing the option for customers to come directly to Calabrio gives our partners the choice to focus their training and consulting efforts in core areas with the confidence that their customers are in the capable hands of the software subject matter experts." End-user training is an extension of the partner-enablement training that Calabrio provides. In addition to end-user training, Calabrio said it will continue to provide training courses for partner knowledge transfer and certification.

Calabrio has built curriculum to support end-user knowledge transfer by product and by role. Initial course options will include: Workforce Management Administrator Training Supervisor Training Agent Training Consulting and Optimization Compliance Recording and Quality Management Administrator Desktop Training Manager, Supervisor and Evaluator Desktop Training Agent Training Cisco Agent Desktop Suite Desktop Administrator Training Supervisor Desktop Training Agent Desktop Training Cisco Reporting Solutions Cisco Unified Contact Center Express Historical Reporting Training Cisco Unified Contact Center Enterprise WebView Training The Calabrio Learning Center offers training at the customer site, classroom training at Calabrio headquarters in Minneapolis, MN, as well as web-based training. Registration is currently available for all courses.

Course Information and Registration: http://www.calabrio.com/support.asp.

((Comments on this story may be sent to newsdesk@closeupmedia.com))

[ Back To Contact Center Solutions Homepage's Homepage ]


Related Contact Center Solutions Articles
[ View all Contact Center Solutions Articles ]

Socialize with us

FREE Contact Center Solutions eNewsletter

Click here to receive your targeted Contact Center Solutions Community eNewsletter.[Subscribe Now]

Industry News

Featured Resources

Contact Center Solutions Glossary of Terms

Press Releases

About the Contact Center Solutions Community

    Welcome to the Contact Center Solutions Community The Contact Center Solutions Global Online Community, Sponsored by Interactive Intelligence, is designed to serve as the industry's premier resource for information and research on Contact Center Solutions technology and deployment strategies.