Contact Center Solutions Industry News
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VOXDATA Solutions Chooses Interactive Intelligence as its Communication Solution
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05/09/2012
Interactive Intelligence Makes Key Appointment in Australia-New Zealand Operations
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04/17/2012
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04/16/2012
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U.K. Utilities Struggling to Keep Customers Happy
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03/29/2012
Featured Product Demo
CIC has always been a powerful all-on-one solution for IP business
communications. Now with the release of 4.0, CIC provides an architecture
that's even more powerful, user tools to make the customer experience even
more satisfying, and management tools that improve the performance of
any business - dramatically
...
Featured eBook
Featured Videos
Featured Resources
- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Interactive Intelligence Launches Ditch the Frustration Campaign [podcast]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
Consolidating Infrastructures: IT's New Call to Business [white paper]
The Value of a Combined Solution for Enterprise IP Telephony and Customer Care
[white paper]
Building Customer Centricity through Expertise-Based Interactions [white paper]
Back to Basics: All-in-One versus Individual Best-of-Breed Solutions [white paper]
Workforce Management: It's more than just software [white paper]
A Practical Guide to The Effective Use of Automated Dialing in Collections [practical guide]
A Practical Guide to Measuring and Managing Shrinkage in the Contact Center [practical guide]
A Practical Guide to Measuring Customer Satisfaction in the Contact Center [practical guide]
Ask the Expert
Press Releases
Interactive Intelligence to Announce First-Quarter 2012 Financial Results
4/16/2012
Interactive Intelligence to Host Cloud-based Communications Industry Web Event
4/12/2012
Interactive Intelligence Opens West Lafayette Training Center for Purdue Computer Students
4/10/2012
Interactive Intelligence Announces Keynote Speakers for Interactions 2012
4/9/2012












