CONVERGYS CORPORATION: Convergys Wins National Award from the Quality Council of India
(M2 PressWIRE Via Acquire Media NewsEdge)
Cincinnati and New Delhi -- Convergys Corporation (NYSE: CVG), a global
leader in relationship management, announced today that it has received
the D. L. Shah National Award for the Economics of Quality from Quality
Council of India (QCI). Convergys received the national award in the
service sector category which includes the healthcare, hospitality,
travel, IT and ITeS industries, and was the only service sector company
to receive the award. Sukant Srivastava, Country Manager and Managing
Director for Convergys in India, accepted the prestigious award on
behalf of the company during QCI's Fourth National Quality Conclave,
held in New Delhi.
The Government of India, in association with Indian industry, formed
the QCI in 1997 to establish and operate the country's national
accreditation structure. Named after the late, renowned industrialist
and philanthropist D. L. Shah, who promoted a world-class quality
culture in India, the award acknowledges companies that apply quality
initiatives resulting in service improvements.
Convergys' winning entry detailed how its customer management teams in
Bangalore and Gurgaon worked together to significantly improve customer
satisfaction scores for a large telecommunications client, resulting in
reduced outsourcing costs for the client and increased productivity for
"Quality has always been the touchstone for the services Convergys
provides from India to our clients and their customers worldwide," said
Sukant Srivastava, Vice President and Country Manager for Convergys in
India. "It is a high honor to have been recognized by the QCI for our
efforts to provide the quality customer management solutions that
demonstrably improve the relationships our clients have with their
With 30 years of customer support experience, Convergys partners with
clients to improve operational effectiveness, increase customer
satisfaction, and accelerate revenue growth to create a sustainable
competitive advantage in the marketplace for its clients. Our global
delivery model enables us to provide support - on-shore, off-shore or
near-shore; whether in a contact center or home agent model. We provide
our clients with state of the art infrastructure and self-service
automation technology to not only increase customer satisfaction but
Photos of Sukant Srivastava receiving the QCI award and Convergys'
Quality Team with the QCI award are available upon request.
Convergys Corporation (NYSE: CVG) is a global leader in relationship
management. We provide solutions that drive more value from the
relationships our clients have with their customers and employees.
Convergys turns these everyday interactions into a source of profit and
strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise,
operational excellence, and innovative technologies has delivered
process improvement and actionable business insight to clients that now
span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most
Admired Company for eight consecutive years. We have approximately
75,000 employees in 83 customer contact centers and other facilities in
the United States, Canada, Latin America, Europe, the Middle East, and
Asia, and our global headquarters in Cincinnati, Ohio.
(Convergys and the Convergys logo are registered trademarks of
CONTACT: John Pratt, Business and Financial Media, Convergys
Tel: +1 513 723 3333
Jeff Hazel, Trade Media, Convergys
Tel: +1 513 723 7153
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