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TMCNet:  High-Performing Credit Unions Recognized by Raddon Financial Group

[October 23, 2008]

High-Performing Credit Unions Recognized by Raddon Financial Group

LOMBARD, Ill. --(Business Wire)-- Raddon Financial Group (RFG), a strategic business unit of Open Solutions Inc.(R), recently presented its inaugural Crystal Performance Awards to 11 high-performing credit unions. The awards were presented to eight of the 11 credit unions at RFG's annual CEO/Directors' Forum held Aug. 6 through Aug. 8 at the Fairmont Sonoma Mission Inn and Spa, Calif.

The Crystal Performance Award was designed to recognize credit unions with assets greater than $500 million for achieving a top 10 ranking in 2007 based on the RFG Performance Index, a balanced scorecard measurement of growth, income, efficiency and margin management. America First Credit Union, Utah; Coast Central Credit Union, Calif.; Educational Employees Credit Union, Calif.; Lockheed Federal Credit Union, Calif.; Los Angeles Firemen's Credit Union, Calif.; Mountain America Credit Union, Utah; NASA Federal Credit Union, Md.; Randolph-Brooks Federal Credit Union, Texas; San Diego County Credit Union, Calif.; SchoolsFirst Federal Credit Union, Calif.; and United Federal Credit Union, Mich. received the distinction of Crystal Performance in 2007 (a tie for 10th place resulted in recognition of 11 credit unions).

"These 11 credit unions tend to consistently be high performers despite challenging economic conditions and across all rate environments. Each credit union embodies many of the key traits we find in measuring high performing credit unions: consistent application of vision and strategy; a thorough understanding of the needs and attitudes of members; frequent and consistent measurement of performance; accountability assigned at multiple levels within the organization; and constant innovation of products and pricing. Their management teams, boards, employees and members should be pleased with this recognition," said Bill Handel, vice president of research and product development with RFG.

The analysis used to evaluate credit unions for the Crystal Performance Award is an element of RFG's CEO Strategies Group program. To be eligible for the Crystal Performance Award, a credit union must participate in the CEO Strategies Group for an in-depth analysis of financials, products and member household relationships.

The Crystal Performance Award is presented annually at RFG's CEO/Directors' Forum. The 2009 CEO/Directors' Forum is scheduled for Aug. 12 - Aug. 14 at The Broadmoor in Colorado Springs, Colo. For more information about the CEO/Directors' Forum, visit www.raddon.com/forum or call 800-827-3500.

About RFG

RFG, a business unit of Open Solutions Inc., has been providing research-based solutions exclusively to the financial industry since 1983. RFG understands the industry and knows how consumers interact with financial institutions. By using best practices in research, analysis and trends to create customer intelligence, RFG plays a key role in helping financial institutions manage their customer relationships and their organizations.

For more information about Raddon Financial Group, contact Dan McGowan by email at dmcgowan@raddon.com or by phone at 800-827-3500. Visit Raddon Financial Group online at www.raddon.com.

About Our Parent Company

Open Solutions Inc. offers a fully-featured strategic product platform that integrates core data processing applications built on a single centralized Oracle(R) relational database, with Internet banking, cash management, CRM/business intelligence, financial accounting tools, wealth management, imaging, Check 21, digital document, interactive voice response, technology services, payments and loan origination solutions. Open Solutions' full suite of products and services allows banks, thrifts, credit unions and financial service providers in the United States, Canada and internationally to better compete in today's aggressive financial services marketplace, and expand and tap their trusted financial relationships, client affinity, community presence and personalized service.

For more information about Open Solutions or its financial product line, contact Mickey Goldwasser by email at mickey.goldwasser@opensolutions.com, by phone at 860-652-3153 or via fax at 860-652-3156. Visit Open Solutions' Internet site at www.opensolutions.com.

Open Solutions Inc. is a registered trademark of Open Solutions Inc. All other company and product names may be trademarks of their respective owners. Copyright 2008 Open Solutions Inc. All rights reserved.

Copyright (C)2008 Open Solutions Inc. All rights reserved. Raddon Financial Group is a business unit of Open Solutions Inc.

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