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Leading Life Sciences Manufacturer Implements QAD Customer Relationship Management (QAD CRM)SANTA BARBARA, Calif. & CARDIFF-BY-THE-SEA, Calif. --(Business Wire)-- QAD, Inc (Nasdaq: QADI), a leading provider of enterprise software and services for global manufacturers and Strategic Information Group, a full service provider of enterprise technology and regulatory management solutions, announced today that Digirad (Nasdaq: DRAD), a medical imaging products manufacturer based in Poway, Calif., has gone live with QAD Customer Relationship Management (QAD CRM). Digirad designs, manufactures and distributes solid-state gamma cameras for nuclear cardiology and general nuclear medicine applications. Digirad brought the world's first commercial solid-state gamma camera for nuclear medicine to market in 2000 using its exclusive, patented solid-state radiation detection technology. As United States' baby boomers age, the company is experiencing growing demand for its unique technology. Digirad chose QAD CRM because of its excellent functionality as well as seamless integration with QAD Enterprise Applications, its longstanding ERP platform. "Strategic and QAD helped us identify CRM's full potential and how we could apply it to our business needs. QAD CRM will help us communicate better internally and quickly address the needs of our customers," said Donna Vogt, director of customer service for Digirad. "QAD CRM maximizes communication between sales and customer service. Cross functionality has streamlined processes and helps us respond to customers faster. Now when a customer calls, we can quickly assess their equipment service history and respond to their immediate needs. All necessary information is listed on one easily navigated page. QAD CRM will help us stay on task when following up with the customer's purchasing process," said Vogt. "There is tremendous pressure on life sciences companies to bring new offerings to market, improve operational efficiencies, comply with stringent regulatory requirements and meet customer quality demands -- while delivering top-line growth and bottom-line results," said Doug Novak, president and chief executive officer of Strategic Information Group. "Companies like Digirad rely on Strategic Information Group to help them leverage enterprise technology to grow their businesses, drive ROI and compete successfully in the global marketplace." "Today's life sciences companies need enterprise solutions that provide the utmost agility for the rapidly shifting global marketplace," said Phil Friedman, vice president, consumer and life sciences industries for QAD. "QAD CRM helps manufacturers create long-term, positive customer relationships that translate to long-term, positive bottom-line results." In competitive and volatile markets, maintaining strong customer relations is critical to continued success. Challenged to both sustain and expand the customer base, businesses need industry strength tools to acquire, service and support their most important asset. QAD CRM helps the sales force work smarter and create customer relationships that drive revenue; marketing automation capabilities build pipeline by helping sales and marketing professionals target the right markets and execute campaigns profitably. About Digirad Digirad Corporation (NASDAQ:DRAD) is a provider of cardiovascular imaging services and solid-state nuclear medicine imaging products to physician offices, hospitals and other medical services. The company has designed and commercialized the solid-state nuclear gamma camera for the detection of cardiovascular disease and other medical conditions, offering both mobile and fixed imaging systems. Mobile imaging services that include leasing the imaging system, certified personnel and other support required to perform imaging are offered through wholly owned subsidiaries Digirad Imaging Solutions, Inc. and Digirad Ultrascan Solutions, Inc. About Strategic Information Group Strategic Information Group helps manufacturers, suppliers, OEMS and virtual manufacturers maximize business value through the application of enterprise technologies. Strategic Information Group delivers a full range of proven enterprise solutions including ERP, CRM, Regulatory Management and Corporate Performance. Strategic Information Group provides consulting, implementation, validation, training and support services to the automotive, consumer goods, food and beverage, electronics, industrial products, and life sciences industries. About QAD QAD is a leading provider of enterprise applications for global manufacturing companies. QAD applications provide critical functionality for managing manufacturing resources and operations within and beyond the enterprise, enabling global manufacturers to collaborate with their customers, suppliers and partners to make and deliver the right product, at the right cost and at the right time. Manufacturers of automotive, consumer products, electronics, food and beverage, industrial and life science products use QAD applications at approximately 6,100 licensed sites in more than 90 countries and in as many as 27 languages. For more information about QAD, telephone +1 805 684 6614, or visit the QAD Web site at www.qad.com, or register for the QAD Community at www.qad.com/community. "QAD" is a registered trademark of QAD Inc. All other products or company names herein may be trademarks of their respective owners. Note to Investors: This press release contains certain forward-looking statements made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995. A number of risks and uncertainties could cause actual results to differ materially from those in the forward-looking statements. These risks include, but are not limited to, evolving demand for the company's software products and products that operate with the company's products; the company's ability to sustain license and service demand; the company's ability to leverage changes in technology; the company's ability to sustain customer renewal rates at current levels; the publication of opinions by industry and financial analysts about the company, its products and technology; the reliability of estimates of transaction and integration costs and benefits; the entry of new competitors or new offerings by existing competitors and the associated announcement of new products and technological advances by them; delays in localizing the company's products for new or existing markets; the ability to recruit and retain key personnel; delays in sales as a result of lengthy sales cycles; changes in operating expenses, pricing, timing of new product releases, the method of product distribution or product mix; timely and effective integration of newly acquired businesses; general economic conditions; exchange rate fluctuations; and, the global political environment. In addition, revenue and earnings in the enterprise resource planning (ERP) software industry are subject to fluctuations. Software license revenue, in particular, is subject to variability with a significant proportion of revenue earned in the last month of each quarter. Given the high margins associated with license revenue, modest fluctuations can have a substantial impact on net income. Investors should not use any one quarter's results as a benchmark for future performance. For a more detailed description of the risk factors associated with the company and the industries in which it operates, please refer to the company's Annual Report on Form 10-K for fiscal 2008 ended January 31, 2008. |
