Contact Center Solutions Industry News

TMCNet: Tone Software and Communicado Inc. Partner to Deliver Integrated, 'Best of Breed' Converged Communications Management Technology

[September 30, 2008]

Tone Software and Communicado Inc. Partner to Deliver Integrated, 'Best of Breed' Converged Communications Management Technology

ANAHEIM, Calif., Sept. 30 /PRNewswire/ -- Tone Software Corporation, provider of the leading ReliaTel(R) Monitoring and Management solution, and Communicado, Inc., innovator of the Streamline(R) Service Management platform, today announced a technology partnership designed to deliver expanded quality and service level management capabilities for converging IP Telephony and Unified Communications environments. The integrated solution combines comprehensive, platform-independent voice quality and performance analysis with in-depth voice fault management and service level assurance, resulting in a powerful "best of breed" solution that ensures quality converged communications service delivery across virtually any technology mix.

"The synergy of fusing premiere fault and service level assurance technology with an innovative IP voice quality management solution is very powerful," stated John W. Hutchison, President and CEO of Tone Software. "As businesses today embrace convergence, they are challenged with the growing complexities of their evolving voice infrastructure, while recognizing they must build a bullet-proof platform to support their future strategic communications objectives," he continued. "The integration of the ReliaTel and Streamline technologies provides the comprehensive solution so desperately needed by both Enterprises and Service Providers that are striving to deliver on the promises of convergence and unified communications," added Mr. Hutchison.

The integrated Communicado and Tone offering delivers a platform- independent convergence management solution that supports the full gamut of TDM and IP gear from Avaya, Nortel, Cisco, Siemens, NEC, Mitel, etc. Further, the respective vendors are both Avaya DevConnect Development Partners, offering Avaya Compliant tested solutions that seamlessly deliver pre-net assessments, fault, performance, QoS, traffic, and capacity management for voice environments at various stages of transitioning from legacy TDM technologies to IP enabled architectures.

"In working with Tone, we have created a joint solution providing unprecedented real-time service monitoring and management across the complete VoIP, Unified Communications and Managed Services market, all on a single delivery platform. This partnership was borne from the requirements of innovative customers who are accelerating a new rate of change for the industry as Unified Communications drives technology convergence, and managed services increase VAR and Service Provider business opportunity," commented Steve Rizzone, CEO of Communicado, Inc.

The integrated Tone - Communicado technology will be delivered through the Communicado Streamline Service Management portal, a hosted service providing premier converged-communications management, with none of the risks or IT burden of ongoing support and maintenance. The delivery model is particularly attractive to VARs and Managed Service Providers seeking to cost-effectively expand their offerings to encompass the broader convergence management and unified communications services their clients demand, without making expensive NOC investments and incurring staff overhead increases.

"We have only scratched the surface of the revolutionary changes communications technology will have on how business is conducted," John Hutchison commented. "Harnessing those changes to successfully drive competitive business advantages is top priority for both IT organizations and Service Providers - they need the powerful and agile convergence management capabilities of the integrated ReliaTel - Streamline solution to succeed," he concluded.

About Communicado Inc.
Communicado is the leading provider of management solutions for converged voice/data communications networks that carry real-time person-to-person business communications. Streamline(R) was developed specifically to address the unique challenges presented by Unified Communications deployments and the business opportunity enabled by the Managed Services business model. The Streamline Management as a Service platform provides Telephony VAR's, Data Networking VARs, IT VARs and Service Providers a complete solution to address the entire customer communication environment using VPN-less secure remote access capabilities. Communicado is privately held and based in Santa Ana, California. For more information, visit http://www.communicado-inc.com/.

About Tone Software Corporation
Tone Software Corporation is a high-technology software development firm specializing in global business, telecommunications and information technology (IT) infrastructure management solutions. Based in Anaheim, California, Tone is a privately held corporation that is fully committed to delivering quality technology solutions through a customer-responsive model, resulting in an unparalleled reputation for customer service and support.

Tone's ReliaTel(R) Management Solution is the comprehensive solution for end to end monitoring and management of the converged telecommunications and IT infrastructures pivotal to delivering strategic business communications services. Through ReliaTel, consolidated platform-agnostic management is easily deployed and leveraged to ensure the overall availability and reliability of business-critical converged IP voice and data environments. For more information on Tone Software Corp., visit http://www.tonesoft.com/. For more information on ReliaTel, visit http://www.reliatelsolutions.com/.

Media Inquiries:
Tracey Whitney, Tone Software
(714) 991-9460 x2309
tw@tonesoft.com

Kelly Anderson, Communicado
(714) 415-6695
kanderson@communicado-inc.com

This release was issued through eReleases(TM). For more information, visit http://www.ereleases.com/

Tone Software Corporation

CONTACT: Tracey Whitney of Tone Software Corporation, +1-714-991-9460ext. 2309, tw@tonesoft.com; or Kelly Anderson of Communicado, +1-714-415-6695,kanderson@communicado-inc.com

Web site: http://www.tonesoft.com/http://www.communicado-inc.com/http://www.reliatelsoluti
ons.com/

[ Back To Contact Center Solutions Homepage's Homepage ]


Related Contact Center Solutions Articles
[ View all Contact Center Solutions Articles ]

Socialize with us

FREE Contact Center Solutions eNewsletter

Click here to receive your targeted Contact Center Solutions Community eNewsletter.[Subscribe Now]

Industry News

Featured Resources

Contact Center Solutions Glossary of Terms

Press Releases

About the Contact Center Solutions Community

    Welcome to the Contact Center Solutions Community The Contact Center Solutions Global Online Community, Sponsored by Interactive Intelligence, is designed to serve as the industry's premier resource for information and research on Contact Center Solutions technology and deployment strategies.