Contact Center Solutions Industry News
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NextiraOne Obtains Cisco's Unified Contact Centre Enterprise ATP Status
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01/05/2012
Interactive Intelligence Honors Adapt Telephony Services with Three New Awards
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01/05/2012
DataPoint Introduces a New Indexing System
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01/04/2012
Interactive Intelligence's CIC Deployed by American Logistics Company
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12/29/2011
Contact Center Data You Should Look Into
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12/22/2011
LiveOps Successfully Acquires Datasquirt Limited
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Industry News
A PC Geek & VirtualTone Partner to Provide Ultimate Communication Solution
Watch for salesforce.com to Potentially Pullback After Gaining 2.25% Yesterday
salesforce.com Rises 2.25% on Heavy Volume: Watch For Potential Pullback
AltiGen Communications Teams With Nexus Open Systems to Deploy AltiGen's UC Solutions for Microsoft(R) Lync(TM)
SCANA Energy Retained As Georgia's Regulated Natural Gas Provider
VXi Redefines Contact Center and Office Communication With the UC ProSet(TM)
Thorsten Strauss appointed Global Head of Communications & CSR at Deutsche Bank
Featured Resources
- Interactive Intelligence Launches Ditch the Frustration Campaign [podcast]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
NEW Consolidating Infrastructures: IT's New Call to Business [white paper]
NEW The Value of a Combined Solution for Enterprise IP Telephony and Customer Care
[white paper]
NEW Building Customer Centricity through Expertise-Based Interactions [white paper]
Back to Basics: All-in-One versus Individual Best-of-Breed Solutions [white paper]
Workforce Management: It's more than just software [white paper]
A Practical Guide to The Effective Use of Automated Dialing in Collections [practical guide]
A Practical Guide to Measuring and Managing Shrinkage in the Contact Center [practical guide]
A Practical Guide to Measuring Customer Satisfaction in the Contact Center [practical guide]
Press Releases
Latitude Software Suite Deployed by Cogeco to Improve Debt Collection Operations
12/19/2011
American Logistics Company Deploys Interactive Intelligence Unified IP Business Communications Solution
12/15/2011
EMS Selects Interactive Intelligence Cloud-Based Contact Center Solution
12/1/2011
St. Croix Orthopaedics Selects Interactive Intelligence Enterprise IP Telephony Software Suite
11/30/2011
Forbes Ranks Interactive Intelligence No. 8 among America's Best Small Companies
11/22/2011
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