Contact Center Solutions Industry News

TMCNet: Symmetricom and Sagem Team to Offer Monitoring for IPTV Quality of Experience

[November 26, 2007]

Symmetricom and Sagem Team to Offer Monitoring for IPTV Quality of Experience

(Wireless News Via Thomson Dialog NewsEdge)
Symmetricom, a provider of precise time and frequency technologies that
accelerate the deployment and enable the management of next generation
networks, announced it is partnering with Sagem Communications (SAFRAN
Group), a supplier of IPTV set-top boxes (STBs) with 2 million units
shipped before year-end, to trial Symmetricom s V-Factor solution into
SAGEM IPTV STBs to gain visibility into the quality of experience of
IPTV customers.

By embedding V-Factor, a solution that correlates network and content
metrics to accurately monitor the quality of consumers video
experience, service providers gain insight into IPTV and other real
time multimedia services directly from homes that utilize SAGEM STBs.
The joint solution will initially launch with beta trials at a service
provider in France.

Traditional methods involving Quality of Service (QoS) that is assessed
in the core network must be paired with Quality of Experience (QoE)
metrics to achieve end-to-end performance monitoring. With Symmetricom
s V-Factor embedded in STBs, service providers are able to monitor QoE
from a customer s point of view. Based on the Moving Picture Quality
Metrics (MPQM) model adapted specifically for end-to-end video quality
scoring, V-Factor is the first perceptual video quality solution that
correlates both network and content impairments. Symmetricom's QoE
solutions provide a reliable benchmark (e.g., a MOS score) familiar to
most CSPs. This enables service providers to diagnose the perceptual
impact of video quality impairments that are introduced by transmission
over an IP network and/or by artifacts that arise from various encoding
methodologies.

We are confident that the trial of our combined solution will meet the
performance and QoE monitoring expectations of our service provider
customers as they seek to grow and improve their IPTV and other
IP-based video offerings, said Yves Cognet, chief technology officer
for Symmetricom s QoE Assurance Division. Our goal is to demonstrate
the benefits of an end-to-end solution that includes real time
monitoring from inside a customer s home.

((Comments on this story may be sent to newsdesk@closeupmedia.com))

((Distributed on behalf of 10Meters via M2 Communications Ltd -
http://www.m2.com))
((10Meters - http://www.10meters.com))

Copyright 2007 Wireless News

[ Back To Contact Center Solutions Homepage's Homepage ]


Related Contact Center Solutions Articles
[ View all Contact Center Solutions Articles ]

Socialize with us

FREE Contact Center Solutions eNewsletter

Click here to receive your targeted Contact Center Solutions Community eNewsletter.[Subscribe Now]

Industry News

Featured Resources

Contact Center Solutions Glossary of Terms

Press Releases

About the Contact Center Solutions Community

    Welcome to the Contact Center Solutions Community The Contact Center Solutions Global Online Community, Sponsored by Interactive Intelligence, is designed to serve as the industry's premier resource for information and research on Contact Center Solutions technology and deployment strategies.