Fifteen years and growing for telephony expert SOS

Fifteen years and growing for telephony expert SOS

Company gains more than 60 new customers in 2006; continues hiring

Rocklin, CA - April 30, 2007 - As it prepares to celebrate its 15th year in business this year, SOS is adding to its string of successes as a provider of advanced communications technology.

* The company gained more than 60 new customers in 2006. To meet this increased demand for its services, SOS has made several new hires in 2007 and plans to continue expanding its staff throughout the year.

* SOS was named one of 100 top women-owned businesses in California by DiversityBusiness.com.

* The SOS Web site at www.team-sos.com has been expanded with 25 free tools, white papers and case studies to help companies make smart choices for their telephony needs. Among the new free tools is Cisco Solution Designer, which demonstrates how Cisco solutions may be successfully deployed in organizations with up to 500 network users; an interactive Secure Business Advisor Tool that assesses a company's exposure to security threats and helps mitigate risk; and a Security Policy Builder, to help create a custom security policy.

The SOS web site received 8,838 unique visits in March, demonstrating that it has become a widely used news and information resource.

* SOS launched an additional version of its monthly Convergence (News - Alert) newsletter especially for contact centers.

* SOS has partnered with BenchmarkPortal to offer a RealityCheck Report that lets contact centers see in detail how they compare to hundreds of others.

* Forty Sacramento executives attended a pair of April 11 seminars on IP

communications, portions of which will be available for replay in May by registering at www.team-sos.com.

* The company earned Cisco Systems (News - Alert)’ advanced security specialization, which recognizes SOS for its knowledge and expertise in selling, designing, installing, and supporting a comprehensive network security solution.

* SOS has implemented a SmartLaunch system that helps customers implement VoIP

solutions. The SmartLaunch package includes a simple marketing plan, a marketing timeline, promotional posters, a custom product brochure, quizzes, prizes, candy giveaways, a table tent promotional piece for the new phones, and Super User buttons to be worn by staff who have learned the system and can help coworkers.

ABOUT SOS
SOS helps organizations choose and use advanced communications technology to serve customers better, work smarter, and increase profits. SOS is a nationwide expert in voice and data solutions for business, including Voice over IP (VoIP). Since 1992, hundreds of businesses including Trader Joe's and Vegas.com have chosen the SOS team for IP communications, call center technology, and network security solutions. Clients can experience 100% return on investment in 6 to 36 months from SOS’s simple, smart, secure technology solutions. SOS is headquartered near Sacramento in Rocklin, California. For more information, visit the Company's website at www.team-sos.com or call 916-632-8800 x 1711.

MEDIA CONTACT
Rebekah Donaldson, Business Communications Group LLC, 916-457-8788, rd@bizcomgrp.com

==============

[ Back To Contact Center Solutions Homepage's Homepage ]

Related Contact Center Solutions Articles

MetricNet Publishes 4 New Australian Benchmarks for IT Support, Contact Centres
[ Read More ]
05/21/2013

Liverpool Bosch Contact Center Hopes for Threefold Expansion by Year End
[ Read More ]
05/03/2013

Bunchball Unveils Augmented Gamification Tools for Jive Platform
[ Read More ]
04/08/2013

Teleperformance Earns the Multimedia Contact Center Award
[ Read More ]
03/19/2013

Shangri-La Unveils Customer Contact Center in China
[ Read More ]
03/13/2013

B. Braun Uses NextiraOne for UC and Contact Center Support
[ Read More ]
03/12/2013

Contact Centre Australia Generates Job Growth in Wellington, New Zealand
[ Read More ]
03/04/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.