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Related Contact Center Solutions Articles
NextiraOne Obtains Cisco's Unified Contact Centre Enterprise ATP Status
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01/04/2012 - Interactive Intelligence's CIC Deployed by American Logistics Company
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12/29/2011 - Contact Center Data You Should Look Into
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12/22/2011
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Industry News
BT expands further in high growth regions; Investment in people, infrastructure, network and services to help customers expand in Turkey, the Middle East and Africa
- Thought Leader Global Eyes Fresh Marketing, Branding Perspectives
- Nimble Leads Small Businesses Into the New Social CRM Age With Nimble 2.0
- Salsa Labs Adds Social Media Features
- Zimmerman to Act as Agency of Record for Extended Stay Hotels
- Salsa Labs Extends Online Organizing Platform for Nonprofits with Social Media Capabilities
- KANA Announced a Winner in 2012 CRM Watchlist
Featured Resources
- Interactive Intelligence Launches Ditch the Frustration Campaign [podcast]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
NEW Consolidating Infrastructures: IT's New Call to Business [white paper]- NEW The Value of a Combined Solution for Enterprise IP Telephony and Customer Care
[white paper] - NEW Building Customer Centricity through Expertise-Based Interactions [white paper]
- Back to Basics: All-in-One versus Individual Best-of-Breed Solutions [white paper]
- Workforce Management: It's more than just software [white paper]
- A Practical Guide to The Effective Use of Automated Dialing in Collections [practical guide]
- A Practical Guide to Measuring and Managing Shrinkage in the Contact Center [practical guide]
- A Practical Guide to Measuring Customer Satisfaction in the Contact Center [practical guide]
Press Releases
- Latitude Software Suite Deployed by Cogeco to Improve Debt Collection Operations
12/19/2011 - American Logistics Company Deploys Interactive Intelligence Unified IP Business Communications Solution
12/15/2011 - EMS Selects Interactive Intelligence Cloud-Based Contact Center Solution
12/1/2011 - St. Croix Orthopaedics Selects Interactive Intelligence Enterprise IP Telephony Software Suite
11/30/2011 - Forbes Ranks Interactive Intelligence No. 8 among America's Best Small Companies
11/22/2011
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