Industry News

[September 27, 2006]

Invita Launches On-Demand Multi-Channel Contact Center

TMCnet Contributing Editor
Invita has launched its first On-Demand Multi-Channel Contact Center based on CosmoCom’s CosmoCall Universe platform.
Invita will offer cost-effective customer relationship and contact center services based on a hosted model. Invita clients can now remotely access contact center applications to service their customers via Internet.
The capability will enhance Invita clients’ customer outreach and ensure that businesses can provide sophisticated services cost effectively.
Invita wanted to provide efficient, convenient and flexible access for their clients to their respective customers. The company also wanted the services to reflect a high degree of innovation and customer care.
Hisham Alrayes, GM, Invita, expects this platform to change the landscape of providing contact center services in the region, and position Bahrain as a trendsetter in the area of technology.
“In the last quarter, lots of local and regional clients have signed up for the services and started offering this technology to their customers,” he said in a press release.

Ronald Rubens, VP EMEA CosmoCom commented that GCC region offers high growth potential through industries such as tourism and finance for the local market, as well as for the off-shore market.
Ruben assured CosmoCom’s support for Invita to make this service the most competitive and powerful in the region.
Iraj Rezaian, regional director, Southern European and Middle East at CosmoCom believes this contract will reinforce their presence in the Middle East and push the market to a higher level in the region.
Intertec Systems, CosmoCom’s partner reportedly implemented the state-of-the-art technology center for Invita.
Based in Bahrain and owned by BBK (Bank of Bahrain and Kuwait), Invita provides a wide range of Customer relationship management services.
Intertec Systems is a Dubai-based Information Technology company that focuses on empowering businesses with technology solutions.
For more information, visit CosmoCom, Intertec Systems or Invita

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