UK Loss Adjusters 2006 - Firm Spotlight.
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CRAWFORD AND COMPANY
Trinity Court, 42 Trinity Square, London, EC3N 4TH
Tel: 020 7265 4000
Key personnel: Ian Muress, chief executive officer, Europe, Middle East and Africa; Benedict Burke, chief operating officer, UK and Ireland.
Major clients: Axa Insurance, Brit Insurance, Nationwide, Ace Europe, Halifax Bank of Scotland Insurance, Royal and Sun Alliance.
Major shareholders: Wholly owned by Crawford and Company in the US.
Recent acquisitions: Currently in talks with Specialist Liability Services.
In their own words: Crawford and Company is an independent provider of claims management solutions with approximately 800 staff working in more than 700 offices in 63 countries. Our comprehensive services include claims management across the full property and casualty spectrum, healthcare and rehabilitation, counter-fraud services, subsidence, supply chain management, surveying, field and desktop loss adjusting, major loss and incident management, specialist technical and complex claims service, corporate claims management and broker third-party administration. With more than 60 years in business, Crawford has the professional experience and technical expertise to deliver client solutions that offer real business benefit.
CUNNINGHAM LINDSEY UK
Apex Plaze, Forbury Road, Reading, RG1 1AX
Tel: 0118 956 7890
Key personnel: Gerry Loughney, chairman; Phil McNeilage, chief executive officer; John Jenner, chief operating officer; David Bruce, finance director.
Major clients: Many major insurers, including Norwich Union, Royal Bank of Scotland Insurance, Zurich, NFU Mutual, MMA Insurance, Brit Insurance, Lloyds TSB Insurance, Allianz Cornhill and Fortis. Along with brokers and other partners.
Major shareholders: E&B Holdings (owned by Lindsey Morden Acquisitions, which is a subsidiary of Cunningham Lindsey Group. The group is majority owned by Fairfax Financial Holdings).
In their own words: Cunningham Lindsay UK provides round-the-clock claims management services to the insurance industry. We protect clients' reputations and work with them to retain their customers and control their spend. By developing and applying expertise to the claims management process, we are able to deliver valuable and innovative solutions across a diverse client base. Our specialist skills extend from injury management to subsidence portfolio management and are delivered by people with enthusiasm and passion.
Trading subsidiaries: Property Solutions, WeatherNet, Corpore, CL Regulated Activites
Canute House, Durham Wharf Drive, Brentford Lock, Brentford, Middlesex, TW8 8HR
Tel: 0870 420 1127
Key personnel: David Ede, senior partner.
Major shareholders: Wholly owned by Davies Group partners.
Recent acquisitions: Wrenmores
In their own words: The group operates under the umbrella of Davies Loss Adjusters. This is a partnership owned and operated by 11 working partners. It trades predominately in the UK, dealing with all types of losses excluding only marine hull and aviation. Apart from high-volume work, the group is noted for its high standard specialist subsidiaries. One of companies within the group provides full claims management and associated services to insurance companies, underwriters, brokers and major self-insured concerns. The group has well-developed supply chains including a building network and is continuing to acquire new clients.
Trading subsidiaries: 10 companies that trade on a interlinked and mutually supportive basis.
35 Great St Helens, London, EC3 6HB
Tel: 020 7200 3000
Key personnel: Ed Troy, group president and chief executive officer; Kieran Rigby, UK chief executive officer; Ian Finlayson, UK commercial director; David Walker, UK client services director.
Major clients: Ace Europe, AIG, Allianz Cornhill, Allianz Global Risks, Axa Corporate Solutions, Axa Insurance, Cardif Pinnacle, Co-operative Insurance Society, Endurance, Fortis, Hiscox, If P&C, Legal and General, Lloyds TSB Insurance, NFU Mutual, NIG, Norwich Union, QBE, Royal Bank of Scotland Insurance, Royal and Sun Alliance, St Andrew's, Sterling Insurance, WNS, XL Insurance, Zurich Financial Services, Zurich Municipal.
Major shareholders: Brera Capital Partners.
In their own words: GAB Robins provides global risk management services and solutions to the insurance and self-insured market with affiliated operations in 52 countries. It handles approximately two million claims annually, providing seamless claims services domestically and globally. GAB Robins' loss adjusting and claims handling services use the depth and breadth of technical expertise to meet every aspect of a claim, from assignment to completion. GAB Robins provides a transparent and effective claims service that meets the needs of its many customers. Technologically, GAB Robins is at the forefront of industry innovation, as evidenced by the development of our digital pen technology - Eye Write. This is but one example of how technology improves work processes as well as improving customers' claim management experience. Technology and automated workflow are essential ingredients to optimising claim lifecycle and cost-effectiveness but people are the cornerstone of GAB Robins' quality service delivery.
Trading subsidiaries: GAB Robins Aviation, Robins Claim Solutions, Robins Affinity Management, EYE.
MCLARENS YOUNG INTERNATIONAL
555 Triangle Parkway, Suite 200, Norcross, Georgis, 30092-2554, US
Tel: 001 770 448 4680
Key personnel: Vern Chalfant, chief executive officer; Gary Gabriel, financial director.
Major clients: International reinsurers, insurers and captives.
Major shareholders: Wholly owned by MYI directors and employees.
Recent acquisitions: Beachams in 2004 and The Mayne Partnership in 2006.
In their own words: McLarens Young International results from a merger in May 2004 of London-based McLarens International Group and US-based Maxson Young Associates, bringing together resources from international and US office networks to form the world's only global, employee-owned loss adjusting and claims management company. MYI delivers services to clients through an operational matrix that combines our global reach with the wealth of technical knowledge and international experience of our personnel. In turn, that reach and experience is supported by web enabled global IT systems that provide client access to files and detailed claims management information. MYI operates from more than 300 offices in 83 countries, and predominantly specialises in commercial property, casualty, technical services, transit and commercial crime.
ASHWORTH MAIRS GROUP
Stratton Court, Thursby Road, Croft Business Park, Bromborough, Wirral, CH62 3PW
Tel: 0151 343 1777
Key personnel: Martin Long, chairman; Kevin Wood, group managing director; David Roberts, group finance director; Russell Crewe, director of operations; Andrew Dear, director of technical services.
Major clients: A range of composite insurers including Groupama, Hamilton, Legal and General and Sterling.
Major shareholders: Management team and Hermes Private Equity.
Recent acquisitions: Management buyout completed by current management team on 30 September 2005 and acquired Sigma Claims Solutions in 2006.
In their own words: AMG is a multi-disciplinary practice offering traditional loss adjusting and specialist services, including in-house project management of subsidence claims. In addition, it provides integrated but flexible total claims management solutions for insurers and its customers via a diverse range of supply chain businesses. Committed to technical and service excellence, AMG invests heavily in training its people and, as such, is the only loss adjuster to have received Chartered Insurance Institute prior learning accreditation at diploma level for its in-house loss adjuster professional training programme.
Trading subsidiaries: QCRN, SPRN, Countrywide Aston Lane, Summergreen, Choice Accommodation Services, Sigma Claims Solutions
8-9 Woodbrook Crescent, Billericay, Essex, CM12 0EQ
Tel: 01277 634400
Key personnel: Declan Treanor, managing director; Steve Ford, chief operating officer; Ian Chapman, financial director; Matthew Brooker, group operations director.
Major clients: Most major UK composites and Lloyd's syndicates specialising in liability plus FTSE250 corporates with aggregate deductibles.
Major shareholders: Barclays Ventures, directors and staff.
In their own words: Throughout the company's 35-year history, we have specialised in the investigation and handling of general liability and disease claims on behalf of the defendant. We work in most business sectors - from care homes to ship builders and from hospitals to heavy industrial complexes. Whether working directly on behalf of insurers or acting for multinational corporations on a self-insured basis, our service and approach remains consistent, including early and detailed investigation, expert claims handling, speedy conclusion and close contact with clients. Recent additions to the group include major loss and construction divisions.
Trading subsidiaries: Garwyn Ireland
Cardinal Point, Newall Road, Heathrow Airport, Hounslow, Middlesex, TW6 2AS
Tel: 020 8897 1066
Key personnel: Alastair Hazell, chairman; Derek Hammond Giles, chief executive; Mark Hunter, chief operating officer; Gehan Talwatte, managing director information and consultancy.
Major clients: London and overseas aviation underwriters and brokers.
Major shareholders: Lloyds Development Capital, Airclaims Employee Benefit Trustee.
In their own words: Airclaims is the world's leading provider of aviation survey and loss adjusting services. The group has been serving the global aviation insurance community for more than 40 years, also providing vital advice to aircraft operators, airlines, owners, manufacturers, airports and repair organisations. It has subsidiary or representative offices on every continent staffed by experienced surveyors who understand the needs of aviation insurers and aircraft operators.
Trading subsidiaries: Airclaims Australia, Airclaims New Zealand, Airclaims Services Far East, Airclaims CIS, Airclaims France, Airclaims Inc
AXIS INTERNATIONAL LOSS ADJUSTERS AND SURVEYORS
19-21 Great Tower Street, London, EC3R 5AQ
Tel: 020 7863 0350
Key personnel: David Jamison, chairman and executive director, Caribbean; Peter Shortland, chief executive officer and executive director, Europe; Alan Cushing, chief financial officer; Mark Huxley, group services director.
Major shareholders: Wholly owned by Axis staff.
In their own words: Axis is a company that specialises in technically led property and liability adjusting services, rather than operate in the so-called volume markets. Innovations sit at the forefront of what we do and we employ high-calibre qualified loss adjusters and experts. Uniquely, we have our own Royal-Institute-of-Chartered-Surveyors-accredited surveying company that provides traditional services and supports our adjusters. Our clients include Lloyd's underwriters and the UK and overseas insurers and reinsurers. We are based in the UK, as well as in Europe, the US, Latin America, Middle East, South-east Asia and Caribbean. We provide a complete range of catastrophe management services in these locations.
Trading Subsidiaries: Axia Surveyors
37-39 Lime Street, London, EC3M 7AY
Tel: 020 7929 1300
Key personnel: Kevin Jarman, chief executive; Mark Stronge, deputy chief executive; Stephen Merrill, group finance controller.
Major clients: London and international insurance markets encompassing Lloyd's underwriters, major intern-ational insurance companies, local insurers, captives and mutuals.
Major shareholders: Privately owned company.
In their own worlds: Matthews Daniel adjusting solutions are tailored to a wide-reaching international portfolio of major losses, spanning several industries including onshore and offshore oil and gas exploration and production; refining and petrochemical industries; other natural resource industries, such as mining; power generation and distribution; major construction and engineering projects; and marine. Our worldwide network of offices provides an integrated adjusting service covering all insurance aspects, such as material damage, control of well, pollution, marine and liabilities. Our aim is the successful resolution of a claim, via a quality assured and cost-effective service, while maintaining a professional working relationship with and responding to the needs of individual clients.
40 Dukes Place, London, EC3A 7NH
Tel: 0870 402 7777
Key personnel: Stewart Steel, managing director; Peter Chart, head of partnership; Phil Heron; Adrian Cartwright-Bain; Mike Weatherhead.
Major clients: Approved by most loss-handling insurers.
Major shareholders: Capita.
In their own words: Teceris employs a professional, multi-disciplined loss-adjusting workforce, many of whom are industry-recognised leaders in their field. In addition to the handling of some of the largest property and casualty losses to hit the UK, we are particularly strong in the resolution of construction and engineering, property investors and manufacturing claims. Since launch in May 2005, we have enjoyed significant new business success, and have recently been added to the prestigious VRS universe global adjusting partnership as its sole UK representative. Our aim is to become employer and supplier of choice for high-end claims professionals.
CARR GREENWOOD SMITH
25 Lower Park Row, Bristol, BS1 5BN
Tel: 0117 927 7111
Key personnel: John Carr, senior partner; David Greenwood, partner in charge of operations; Graham Cranford Smith, partner in charge of London market; Christopher Rechtern, partner.
Major clients: Royal Bank of Scotland Insurance, Ecclesiastical Insurance, Fortis, ATD General, Ocaso, Farr and various underwriters at Lloyd's.
Major shareholders: CGS is a partnership.
In their own words: Established in 1999, Carr Greenwood Smith offers a high level of adjusting skills delivered to demanding standards. Importantly, our experienced team seek to add a layer of intangibles, which are critical in providing service excellence and market differentiation. Working primarily in commercial property claims, we also handle complex personal lines and liability claims, the latter through our dedicated team of liability adjusters. Experienced judgement, file ownership and an enabling style of management, supported by our bespoke software and highly trained support staff have allowed us to forge a reputation for delivery.
7 The Wharf, Bridge Street, Birmingham, B1 1JS
Key personnel: Chris Hall, managing director; David Miles, director; Brian Polley, director; Peter Tinsley, director.
Major clients: Royal Bank of Scotland, Legal and General, Ace, CNA, Amlin Insurance, Beazley, New India, UKU, ATD, CMGL, Teachers, Home and Legacy, Sterling, Fusion, Farr, HSBC, Oval, Heath Lambert.
Major shareholders: Owned wholly by Questgates senior personnel.
Recent acquisitions: The Mayne Partnership 2006.
In their owns words: Questgates is a private limited company formed in 2003 by a consortium of senior directors from other loss adjusting companies and three of the former partners of the Questgates Partnerships, which is more than 30 years old. The new company expanded the original motor and liability coverage and diversified into property, subsidence and environmental adjusting. Significantly, Questgates has a formal relationship and is represented worldwide by McLarens Young International and is thus able to provide clients with a truly global service. The company has a clear and defined strategy and aims to be the leading independently owned provider of technical support services for insurers providing excellence in customer service, fair handling and satisfaction.
3rd Floor, 11-13 Crosswall, London, EC3N 2JY
Tel: 020 7265 1566
Key personnel: Nigel Carpenter, managing director.
Major clients: Wellington, AIG, Marsh, Aon, Jardine Lloyd Thompson, McGriff, Oil Insurance, Willis.
Major shareholders: 10 partners.
In their own words: Steege Kingston is an independent company dedicated to providing professional loss adjusting and other non-conflicting expert services to meet the diverse requirements of specialist insurance markets and industry worldwide. Steege Kingston provides professional loss adjusting services entailing the survey, investigation and adjustment of low-frequency, high-value claims arising from energy, marine, non-marine and consequential loss. Additionally, Steege Kingston provides legal support, risk appreciation and dispute resolution services.
Trading subsidiaries: Steege Kingston Houston, Singapore, Canada, Mexico, Venezuela.
8 Bedford Park, Croyden, CR2 0AP
Tel: 0870 084 8200
Key personnel: Neil Ventris, managing director.
Major clients: Limit, Axa, Ecclesiastical Insurance, Marketform and Allianz Global.
Major shareholders: Triliam, Neil Ventris, Daniel Meltzer, Sian Davies, Andrew McDougall.
Recent acquisitions: Sigma, Human Focus, Ron Wheal Associates.
In their own words: Argent's core businesses are specialist loss adjusting, rehabilitation and health and safety management. From inception in 2003, the business has grown to employ approximately 100 people, with profitability generating nearly GBP5m annually. We began by fulfilling a stated market need for a new national specialist liability adjuster. The move to rehabilitation and health and safety management was a natural one, with the acquisition of Human Focus delivering a major contract with the Health and Safety Executive. Our latest venture is the provision of a global outsourced health and safety management programme for TUI UK.
Trading subsidiaries: Argent Liability Adjusters, Argent Health and Safety, Argent Rehabilitation.
14th Floor, Leon House, 201-241 High Street, Croyden, CR9 1ER
Tel: 020 8760 7224
Key personnel: Linda Norman, managing director; Patrick Rutherford, director of finance and company secretary; Linda Calloway, claims director; Roger Sims, operations director.
Major clients: First Assist (Great Lakes), Optimum Underwriting (Groupama), UK Underwriting, ETI, AIG, CNA, Gerling at Lloyd's and Arch Insurance.
Major shareholders: Lindsey Morden Group, Toronto and Canada.
In their own words: Claims International has 28 years of travel claims handling expertise. Since 1996, CIL has been a wholly owned subsidiary of the Lindsey Morden Group of Companies and, as such, forms part of a global network of claims handling companies, including Cunningham Lindsey UK. The CIL management team has a wealth of experience within the travel insurance industry and aims to deliver superior value to its underwriting partners through cost containment and quality management information, and to insured customers through an efficient, fair and courteous claims service provision.
CLAIMS MANAGEMENT SOLUTIONS (CERTO)
Rawdon Court, 20 Leeds Road, Rawdon, Leeds, LS19 6AX
Tel: 0113 387 9000
Key personnel: David Harrison, managing director; Andrew Dalton, commercial services; David Pinkney, major loss; Ian Wallace, forensic accountancy; Jayne Kellett, liability; Stephanie Morgan, operations business continuity services.
Major shareholders: Privately owned by directors.
In their own words: Certo Chartered Loss Adjusters is a privately owned firm delivering commercial claim and handling programmes and major loss capability throughout the UK. Our team of chartered loss adjusters, chartered surveyors and chartered accountants enables us to provide high-quality technical loss adjusting, claims management and business continuity services to insurers, brokers, captives and self-insured clients. We support our Financial-Services-Authority-compliant operations through web-based intranets/extranets, CRM and synchronisation with mobile devices. Our wed-based claims management system facilitates complete transparency of working allowing adjusters, suppliers and clients real time access to information, while also allowing customers to self-service management information.
CLAIMS PEOPLE GROUP
49 Southwark Street
London, SE1 1RU
Tel: 020 7357 6636
Key Personnel: Barry Whyte, chief executive officer; Dominic Boyce, finance director; David Croston, operations director.
In their own words: A totally web-enabled, Alternative-Investment-Market-listed, national loss adjusting and claims management company, providing a wide-range of services to the UK insurance industry.
Trading subsidiaries: Claims People, Claims Analysts.
SPECIALIST LIABILITY SERVICES
Mortec 8, Mortec Office Park, York Road, Leeds, LS15 4TA
Tel: 0113 201 8460
Key personnel: Michael Woolston, managing director; Andrew Whiley, director; Ron Weatherby, director.
Major clients: Most of Lloyd's liability syndicates, medium-sized insurance companies and large self-insureds.
Major shareholders: Majority is owned by management.
In their own words: Established in 2000 by former Garwyn managers Mike Woolston and Ron Weatherby along with former Groupama professional indemnity manager Andrew Whiley, SLS has emerged as the leading liability-only adjusting practice in the UK. Through careful and managed growth, SLS currently employs more than 50 staff working from eight strategically located offices, with further recruitment and offices planned. Dedicated to liability claims, SLS provides a bespoke service to insurance companies, large corporations (such as EON National Grid and RWE) and most of the major Lloyd's liability syndicates. With a newly established disease unit based in Leeds, the company's growth continues.
BUCKLEY SCOTT ASSOCIATES
Waterfold House, Waterfold Business Park, Bury, Lancashire, BL9 7BR
Tel: 08700 796 333
Key personnel: Jeremy Buckley, managing director; Peter Scott, director; Andy MacDonald, director.
Major clients: Norwich Union, Zurich, Ace Europe, HSB Haughton, Axa, Illium, Royal and Sun Alliance.
Major shareholders: Jeremy Buckley, Peter Scott.
In their own words: Buckley Scott is a construction specialist handling contractors' all risks and employers' and professional liability claims. They have established themselves as the market leaders in contractors plant claims, including theft and damage, and operate throughout the UK and Ireland for numerous insurers. There are several unique features to this company not available elsewhere, and it has quickly established itself as a true specialist in the market.
13 Moorcroft, Harlington Road, Hillingdon, Uxbridge, Middlesex, UB8 3HD
Tel: 01895 520 101
Key personnel: Michael May, partner; Clive Ellis, partner.
Major shareholders: Partnership.
In their own words: A small company providing traditional adjusting, combining high levels of service with technical expertise, using only qualified staff. The company has grown from a need to maintain traditional values utilising technology and innovative methods. We believe claims handling is the key to the public's perception of insurance.
Forum House, 15-18 Lime Street, London, EC3M 7AP
Tel: 020 7623 9800
Key personnel: Bill Parry, director; Anton Kidd, director.
In their own words: Equijust is an independent firm of specialist adjusters focused upon financial and commercial crime, liability, trade credit and political risk. Offices in US, Colombia, UK, Australia and South African provide global coverage to London market and international carriers.
L&J GROUP SERVICES
8a Mulberry Green, Old Harlow, Essex, CM17 0ET
Tel: 01279 439 027
Key personnel: Malcolm Jull, chairman; Robert Jull.
Major clients: Major insurers and brokers.
Major shareholders: Malcolm Jull.
In their own words: Innovative risk control solutions capable of working in all parts of the globe, as well as in-depth insurance investigations.
Trading subsidiaries: Intergrated Risk Control.
THE RICHARD HARTLEY PARTNERSHIP
Franklin House, 4 Victoria Avenue, Harrogate, HG1 1EL
Tel: 01423 525 100
Key personnel: Rick Hartley, managing director.
Major clients: Principally London market insurers, including Lloyd's, captives and mutuals.
In their own words: The Richard Hartley Partnership is a leading specialist company involved in power, nuclear, renewables, utilities and construction. RHP is not a large adjusting practice but is dynamic and continually finds ways of providing its clients with the service they require. It has an enviable client base, which reflects the abilities and commitment of all the staff involved in the business.
BELCHER MADDOX ADJUSTERS
Token House, 11-12 Tokenhouse Yard, London, ECR 7AS
Tel: 020 8364 1436
Key personnel: Stuart Belcher, director; Mike Maddox, director.
Major clients: London market, Lloyd's and company market.
Major shareholders: Stuart Belcher, Mike Maddox.
In their own words: Belcher Maddox Chartered Loss Adjusters is a young practice with dedicated and experienced adjusters located throughout the UK and overseas. With additional qualified disciplines gained in law and risk management, we are able to offer a range of services that cater for marine and energy property and liability as well as construction and personal injury employers' and professional liability investigations including equine risks.
CLAIMS MANAGEMENT AND ADJUSTING
40 Churchill Square, Kings Hill Business Park, West Mailing, Kent, ME19 4YU
Tel: 0870 046 8810
Key personnel: Philip Swift, director.
Major clients: A variety of vehicle insurers.
Major shareholders: Philip Swift.
In their own words: Claims Management and Adjusting is a motor claims handler undertaking investigations of private and commercial vehicle thefts and collisions. We have built an enviable reputation based on the speed and quality of our services and our ability to meet specific clients' needs. We are also utilised by insurers and their legal representatives in cases of suspected contrived motor accidents and low-impact incidents. Interviews are undertaken by our UK field network or by telephone using cognitive techniques. We undertake in-house document examination using VSC and ESVA equipment. We also specialise in vehicle title disputes and are employed by vehicle information providers due our knowledge of vehicle crime.
First Floor, Town Hall Chambers, 1, The Quadrant, Hoylake Wirral, CH47 2EE
Tel: 01829 752 496
Key personnel: Noel Barraclough, joint-executive director; Robert Spence, joint-executive director.
In their own words: This company unifies seven free-standing practices that retain their individuality but co-operate fully as if regional offices of one group. The directors have full control of their own destinies and companies but have the benefit of being part of a highly experienced and strongly motivated team. Overheads are low and, hence, we can be competitive while providing quality service to our clients.
SIGMA CLAIMS SOLUTIONS
1st Floor Laurel House, Willow Court, Garforth, Leeds, LS25 1HB
Tel: 0113 287 1344
Key personnel: Owen Gorman, director; Simon Burley, director; Chris Wilshere, director.
Major clients: Abacus Syndicates, DA Constable, Axa, AT Docherty, AIG, China Insurance, Indesit, Marlborough Underwriting, The Football League, The FA Premiership, Scottish and Southern Energy, SVB Syndicates.
Major shareholders: Owen Gorman, Simon Burley, Chris Wilshere, Ashworth Mairs Group.
In their own words: Sigma Claims Solutions was established to provide a proactive claims solution to the liability adjusting market. We achieve this by getting the right people on board, using unique systems and processes and ensuring all our adjusters have a capped caseload of 150 claims at any one time. We are the only liability adjuster to offer this guarantee and to back up our service commitment with a client charter, which agrees to waive our complete fee on a case if we fail to meet any key performance criteria we agree. Our claims process includes a passive risk management review to assist underwriters in selection of risks.
TYLER AND CO
Studio 25, 1 Adler Street, Aldgate, London, E1
Tel: 020 7377 0282
Key personnel: Mark Dalrymple.
Major clients: Leading London market and Lloyd's underwriters.
Major shareholders: Mark Dalrymple.
In their own words: Tyler and Co is a specialist specie and accident chartered loss adjuster in fine, art, antiques, jewellers block, liability losses and recoveries.
WATERSHED CLAIMS SERVICES
PO Box 12, Brighouse, West Yorkshire, HD6 1YW
Tel: 01484 402 000
Key personnel: David Wakefield, managing director; Neil Courtman, liability manager; Craig Oddy, fraud manager; Chris Passmoree, motor liability manager.
Major clients: Allianz Cornhill, NFU Mutual, Saga Insurance, Highway Insurance, AIOI, Tradex.
Major shareholders: David Wakefield, Dr Ruth Wakefield, Victoria Watson.
In their own words: Watershed was formed in 1997 by David Wakefield to provide a higher quality product and service than larger firms were able to consistently achieve. The company has grown during the past eight years and now services an increasing number of major insurers. We have three specialist divisions: liability, fraud (including vehicle theft) and motor liability. Within each specialist area we provide quality - in technical and service - that sets us apart from our competitors. The company is ISO 9001 accredited. We have a team of adjusters across the UK to provide full coverage and anticipate continued organic growth in the future.
15a High Street, Chislehurst, Kent, BR7 5AB
Tel: 020 8467 6727
Key personnel: Robert Pitt, director; Craig Moxon, director; Ken Wilkinson, director; Jon Lodge, director.
Major clients: The New India Assurance Company, Congregational and General, China Insurance Company, Lloyd's Underwriters and Allianz Global Risks.
Major shareholders: Robert Pitt, Adrian Wagstaff, Craig Moxon, Ken Wilkinson, Jon Lodge.
In their own words: Williams Pitt was formed by a merger of Williams and Partners and Blake Pitt Associates. Blake Pitt Associates was established in 1989 by Robert Pitt and has successfully developed to employ six adjusters operating from two offices serving claims in London, the South and the South-west. Williams and Partners was established in 1993 and expanded over the years to operate five offices in the North and Midlands. All adjusting and surveying staff are professionally qualified, providing extensive experience having held senior positions with national loss adjusting firms, insurance companies and insurance brokers. Williams Pitt operates from seven offices grouped into three regions providing nationwide cover. We offer a highly professional claims service underpinned by a thorough understanding of and adherence to clients' requirements and claims philosophy. All staff are long-standing and experienced, with no trainees or juniors employed. The company specialises in commercial and domestic property claims and also liability claims. It also specialises on a lesser level in construction claims.
BOBBY CAMPBELL CHARTERED LOSS ADJUSTERS AND CHARTERED SURVEYORS
2 Tattershall Close, Grantham, Midlands, NG31 8SU
Tel: 01476 402 807
Key personnel: Bobby Campbell, managing director.
Major shareholders: Bobby Campbell.
In their own words: Bobby Campbell Chartered Loss Adjusters and Chartered Surveyors is an independent private practice that specialises in major commercial property (buildings, machinery and stock) and associated business interruption/rent losses. Our experience extends over a wide spectrum of commercial manufacturing and retailing sectors plus local authority/schools properties. We also deal with larger domestic losses. Our fees are normally charges on the basis of a competitive hourly rate thus ensuring claims are properly resources while achieving good value for money.
123 High Street, Rainham, Kent, ME8 8AN
Tel: 01634 263 203
Key personnel: Alastair Coles, managing director.
Major clients: Lloyd's Underwriters.
In their own words: One of the few remaining loss adjusting practices specialising in marine cargo and transit liability business.
1 Hay Hill, Berkley Square, London, W1J 6DH
Tel: 020 7738 8096
Key personnel: Andrew Westgate, director; Richard Greenslade, director.
Major shareholders: Andrew Westgate, Richard Greenslade.
In their own words: Courtney Smith provides cost-effective claims handling solutions and related services through three professional practices - loss adjusting, surveying and engineering. Our team of experienced specialists deliver a dynamic and responsive service, working within strict performance criteria to meet clients' needs. We have a long-established reputation for providing consistently high levels of service and work within a culture of ongoing development of technical and professional expertise. Our adjusters deal with a range of property and casualty losses, with an emphasis on prompt responses and effective communication to achieve resolution through negotiation. We are experienced in field investigation and dispute resolution, offering clear and concise advice on issues of legal and policy liability and quantum.
FOSTER ORR AND COMPANY
The White House, 131 Highlands Boulevard, Leigh on Sea, Essex, SS9 3TH
Tel: 01702 471 362
Key personnel: Malcom Foster; managing partner.
In their own words: A privately owned independent practice providing traditional claims handling with the emphasis on high-quality service, both in instructing principals and our policyholders.
Po Box 407, Rickmansworth, Herts, WD3 3ZL
Tel: 01923 232 733
Key personnel: Alexander Taylor, claims principal.
Major clients: Lloyd's Underwriters, SOVAG, DIS, Albion, HSBC, If P&C, ARM.
Major shareholders: Alexander Taylor.
In their own words: Fulmar Consulting is a small independent professional adjuster providing traditional adjusting services to clients in the UK and overseas. We seek to provide an excellent and responsive service to our clients by qualified and experienced adjusters with a traditional but innovative approach. Our national and international network of associates complement our service to clients by maintaining our high standard of service and ethic. From household to high net worth, from small to medium-enterprises to major industrial risks, we provide a service second to none and in keeping with our clients' approach. Our promise: the highest standard.
IAIN FAIRLEY INTERNATIONAL
17 Bramley Business Centre, Bramley, Guildford, Surrey, GU5 0AZ
Tel: 01483 898 807
Key personnel: Iain Fairley, managing director.
Major clients: Various Lloyd's syndicates, Axa Art, Chubb, Zurich, Heath Lambert, Marsh, Willis, Aon, Ace (US), Axa Art (US).
Major shareholders: Iain Fairley and Dr R Fairley.
In their own words: I was one of the first adjusters to specialise in fine arts and now do so worldwide. Claims handled for leading auction houses (Sotheby's and Christies), and museums (Metropolitan New York, Cairo Museum, Topkapi Istanbul, Terra Cotta Ary China), specialising in losses involving physical loss, liaising with appropriate bodies and damage working with restorers and experts. I have 30 years' experience working in large organisations, small partnerships and alone for six years.
JOHN BICKLEY ASSOCIATES
8 Victoria Road, Sevenoaks, Kent, TN13 1YE
Tel: 01732 456 222
Key personnel: John Bickley, proprietor; Anthony Bickley, partner.
Major clients: Lloyd's underwriters, Canopius, Beazley, Aspen, Brit Insurance, HSBC, Plum.
In their own words: An established traditional, vibrant family-run chartered practice dedicated to providing a personal, professional and thorough claims service. Specialising in all facets of high net worth, personal lines, commercial, philatelic, musical instruments and general non-marine risk, plus risk surveys home and abroad. All claims from initial instruction to settlement dealt with by a Chartered Institute of Loss Adjusters qualified loss adjuster with at least 15 years' experience. A long association with the Lloyd's market but work is also undertaken for the companies market.
Trading subsidiaries: John Bickley International
4 Laybourne House, Admirals Way, London, E14 9UH
Tel: 020 7515 1555
Key personnel: David Toser, director; Sandy Sandison, director.
Major clients: RMA Insurance Services, Amlin Transit.
Major shareholders: Wholly owned by Loadline directors.
In their own words: Loadline Claims Management Services are loss adjusters and claims managers specialising in road haulier's liability claims, goods in transit and cargo claims, as well as providing a claims management service for nation-wide overnight parcel carriers. The company is authorised and regulated by the Financial Services Authority and is able to act on behalf of policyholders and intermediaries in connection with claims upon insurers and other third parties.
3c The Gattinetts,
Hadliegh Road, East Bergholt, Suffold, CO7 6QT
Tel: 01206 299 559
Key personnel: Stewart Patterson, managing director.
Major shareholders: Stewart Patterson.
In their own words: Lowthers, established in 1982, is an independent practice covering London, the South-east, Midlands and East Anglia. We have experienced staff used to handling medium and high net worth cases where there is particular need for individual professional service. Our qualified adjusters also deal with commercial losses where technical expertise is paramount and we specialise in urgent, substantial or problematic cases. We have a dedicated caravan/park home section dealing with all types of losses throughout the UK, Eire and the Continent.
Wren House, 40 The Highway, Sutton, Surrey, SM2 5QT
Tel: 020 8715 1140
Key personnel: David Larner, managing director.
Major clients: Various North American companies.
Major shareholders: David Larner.
In their own words: Marlow LMS specialises in commercial, industrial, international and property claims and second opinions.
MISTRAL CLAIMS SERVICES
Maritime House, Basin Road, North Portslade, Sussex, BN41 1WR
Tel: 01273 591 138
Key personnel: John Burnett, director.
Major shareholders: John Burnett.
In their own words: Chartered adjusters acting in a traditional capacity for insurers and providing an outsourcing solution for major adjusting companies.
Gatehouse Office, Frensham Manor, Winser Road, Rolvesdon Layne, Kent, TN17 4NZ
Tel: 01580 241 905
Key personnel: Chris Ray, director; Joanne Gallagher, director.
Major clients: Nelson Polcies, Allianz Marine.
Major shareholders: Chris Ray.
In their own words: Pioneer Adjusting was formed in 2002 as a firm of chartered loss adjusters based in Kent but providing nationwide and international coverage through a network of surveyors, engineers, accountants and adjusters. Apart from providing services for insurance companies and brokers in respect of property, liability and marine and goods in transit, we also act for commercial and personal clients as claims consultants in respect of insurers and uninsured losses. In addition, we can provide risk surveys and valuations for insurers and private clients. We are authorised and regulated by the Financial Services Authority.
ROGER L GLEDHILL
Acorn Business Centre, Milton Street, Maidstone, Kent, ME16 8LL
Tel: 01622 728 555
Major clients: Lloyd's underwriters and overseas companies operating in the UK.
In their own words: A sole trader specialising in traditional adjusting, making all the necessary enquires, visits and seeking advice from outside experts and sources. Above all, creating a professional and genuine relationship with policyholders, giving advice and help with a view to arriving at an acceptable settlement between insured and insurer with the minimum of fuss. It has always been my intention to be a sole trader providing a personal service to my providers.
STUART NEAL CHARTERED LOSS ADJUSTERS
Hornigals, Little Tey Road, Feering, Colchester, C09 5RS
Tel: 0870 2422 333
Key personnel: Ian MacGregor, managing director; Derek Cummings, director; Debra Graham, director.
Major clients: Lloyd's, London market and one composite insurer.
Major shareholders: Ian MacGregor.
In their own words: Stuart Neal Chartered Loss Adjusters is a long established niche company serving Lloyd's underwriters and the London market in the investigation and conduct of claims predominantly at the distressed end of the market. Additionally providing service to a composite insurer in the progress and adjustment of hidden defects claims. We provide seven desktop adjusting services for commercial losses and specialist services for showmen, quad bikes and lids and leathers as well as being panel adjusters for Lloyd's and London market covers. All our adjusters have individual claims and adjusting experience exceeding 30 years and are either Chartered-Institute-of-Loss-Adjusters-qualified or qualified in related professions.
TOP MARK ADJUSTERS
The Beacon, 176 St Vincent Street, Glasgow, G2 5DG
Tel: 0141 249 6750
Key personnel: Roger Topping, managing director, operations; Martino Marchetti, managing director, client relationships.
Major clients: Claims Equilibrium Club.
Major shareholders: Roger Topping, Martino Marchetti.
In their own words: Top Mark Adjusters is a traditional firm of chartered loss adjusters conducting adjusting and claims presentation work based in Glasgow. Our loss adjusting work comes from smaller insurance companies and Lloyds syndicates that require a traditional thorough investigation and control of claims. Our claim presentation work comes mainly from insurance brokers direct or from the Claims Equilibrium Club. We deal mainly with general commercial property and business interruption losses but also handle professional liability, employers' liability and products. Our geographical area is primarily Scotland and the north of England but we have some national accounts and travel as necessary.
4 Laybourne House, Admirals Way, London, E14 9UH
Tel: 020 7515 1555
Key personnel: David Toser, director; Sandy Sandison, director; Quentin Clarke, director.
Major clients: Axa Corporate Solutions, Aon Insurance Managers.
Major shareholders: Wholly owned by Toser Daultry directors.
In their own words: Chartered loss adjusters dealing with predominantly commercial claims following fire, explosion, water damage, theft and business interruption throughout the UK. From offices in London docklands and Exeter.
Aytton House, 13a College Hill, Shrewsbury, Shropshire, SY1 1LZ
Tel: 01743 362 225
Key personnel: Bob Fry; Rob Mason.
Major clients: Cartoris, London market and Caribbean insurers.
In their own words: Small professional loss adjusting and surveying practice giving assistance to UK London market and, when required, catastrophe work mainly in the Caribbean region. Also specialising in survey work in commercial and private, expert witness, subsidence and limited liability work.
2 St David's Court, David Street, Leeds, LS11 5QA
Tel: 0870 839 0883
Key personnel: Mike Walsh, managing director.
In their own words: Walsh PI is a leading practice handling professional indemnity claims on behalf of insurers, underwriters and captives. We specialise in building and construction, although claims for a variety of other professional are also handled. All adjusters have a professional qualification relevant to the policyholder's profession. Walsh PI operates throughout the UK.
WHITTLE AND CO
40 Shedden Park Road, Kelso, TD5 7PY
Tel: 01573 228 482
Key personnel: David Whittle, managing director; Mavis Whittle, company secretary.
Major clients: Lorega, Willis, Towergate.
Major shareholders: David Whittle.
In their own words: Chartered loss adjuster serving insurers, brokers and private clients in Scotland and the north of England.
Trading subsidiaries: Whittle and Co (North).
Copyright 2006 Timothy Benn Publishing Ltd. Source : Financial Times Information Limited.
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