Contact Center Solutions Industry News

[June 27, 2006]

Method and system for establishing a voice communication service for business transactions and commerce applications

(U.S. Patents Via Thomson Dialog NewsEdge) Pub. Number US7065070
Appl. Data 09 20010720
Inventor(s) Chang, Ifay F.
Title Method and system for establishing a voice communication service
for business transactions and commerce applications
Abstract A method and a system for establishing a self-owned
and self-managed network-based voice communication solution (VCS) for
supporting business transactions and commerce applications over the
communications network(s) including the Internet and PSTN. The voice
communication solution is requested by a merchant or business entity at a
computer connected to the Internet by providing (i) information needed for
approval and (ii) system configuration for accepting the solution. Through a
friendly interactive process with a web server and a solution server, the
necessary software for voice communication is downloaded to a merchant's
designated computer host, turning it to be a VCS server. Upon activation, the
VCS server can support voice over IP (VOIP) communication and connect an
incoming call to a telephone via PSTN or a PBX network. The VCS server can
receive a VOIP call from anyone at anyplace via an Internet connected voice
enabled computer. The caller launches a call agent via the merchant's web
page(s) or via a computer desktop interface or via a VOIP phone interface to
reach the privately held voice communication server. The server connects the
caller to a receiver according to the caller or merchant designated phone
number. These phone numbers are designated as e800 numbers and are listed in
various e800 directories for public use. Hence the VCS system can convert any
local phone number into an e800 number with '800' like properties, serving as a
self-owned, self-activated and self-managed network-based voice communication
system and solution.

If you would like to purchase a copy of this patent, please call MicroPatent at 800-648-6787.

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