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12/22/2011
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Industry News
The Customer Cascade: How Customer Feedback Drives Experience Design and Business Outcomes
- ClickFox CEO to Present on FierceFinance Big Data Webinar
- inContact Sets Fourth Quarter and Year-End 2011 Conference Call
- Shoutlet Transforms Enterprise Social Marketing With 'Trigger-Based Campaign Publishing' and Sophisticated Social Intelligence
- Shoutlet Transforms Enterprise Social Marketing With 'Trigger-Based Campaign Publishing' and Sophisticated Social Intelligence
- Irish Society of Saint Vincent de Paul implements finance and CRM system from m-hance
- Customer Satisfaction and Agent Productivity Top Call Center Challenges
Featured Resources
- Interactive Intelligence Launches Ditch the Frustration Campaign [podcast]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
NEW Consolidating Infrastructures: IT's New Call to Business [white paper]- NEW The Value of a Combined Solution for Enterprise IP Telephony and Customer Care
[white paper] - NEW Building Customer Centricity through Expertise-Based Interactions [white paper]
- Back to Basics: All-in-One versus Individual Best-of-Breed Solutions [white paper]
- Workforce Management: It's more than just software [white paper]
- A Practical Guide to The Effective Use of Automated Dialing in Collections [practical guide]
- A Practical Guide to Measuring and Managing Shrinkage in the Contact Center [practical guide]
- A Practical Guide to Measuring Customer Satisfaction in the Contact Center [practical guide]
Press Releases
- Latitude Software Suite Deployed by Cogeco to Improve Debt Collection Operations
12/19/2011 - American Logistics Company Deploys Interactive Intelligence Unified IP Business Communications Solution
12/15/2011 - EMS Selects Interactive Intelligence Cloud-Based Contact Center Solution
12/1/2011 - St. Croix Orthopaedics Selects Interactive Intelligence Enterprise IP Telephony Software Suite
11/30/2011 - Forbes Ranks Interactive Intelligence No. 8 among America's Best Small Companies
11/22/2011
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