Contact Center Solutions Industry News

[February 25, 2006]

Jet staffers face the heat

(The Times of India Via Thomson Dialog NewsEdge)MUMBAI: Close to 350 odd employees of Jet Airways face the axe, as the country's largest domestic airline is shuttering its in-house reservation department and outsourcing the work to Trans Continental e-services Pvt Ltd, a BPO floated by Naresh Goel.

Employees across the four metros have been given the option of joining the BPO or quitting in a month's time.

Even as the furore over outsourcing gathers storm, the airline has now set its sights on outsourcing the management of Jet Privilege, its loyalty programme, say sources.

It began with a presentation made to employees in Mumbai on February 9, where Jet's vice president P K Sinha asked employees to consider moving to Trans Continental.

"An assurance was given that existing employees who were on contract would be accomodated in the BPO," said a source.

This week, the tone changed. "We were told that those that who didn't want to join the BPO would have to submit their resumes and go through a round of selection interviews.

Only if the profile matched vacancies, would they be accomodated in other departments in the airline," said an employee. The last date for submitting the resumes is said to have been March 24.

This has caused anxiety among staffers, who remain uncertain about what the future holds. What's queered the pitch further is that Jet management has chosen to communicate verbally, instead of putting down its transition plan on paper.

"There has been no word on salaries, designations or other details of contracts," the employee added. The 20 odd staffers in Kolkata have been asked to relocate to the Mumbai BPO.

"It looks like we may have to bear the relocation expenses, as the company is yet to spell out the details," said an employee.

When contacted, P K Sinha said no employee would lose his/her job. "Those who do not want to join the BPO can retain their job in Jet," he said.

For more than a year now, Jet's full service model has been buffetted by growing competition from low-cost airlines. Jet's costly acquisition of Air Sahara is likely to put further pressure to cut costs.

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