Contact Center Solutions Industry News

[November 19, 2005]

PEOPLE IN BUSINESS

(The Tennessean)Awards

Nashville Electric Service received an Award of Merit for its most recent annual report during the American Public Power Association's Customer Connections Conference in Kansas City, Mo. Utilities were judged based on annual report copy, design, financial data, creativity, graphics, organization and communicating the utility's special story.

Crichton, Brandon, Jackson & Ward has been named as a Best Practices Agency for the fifth time. The organization qualified for this status by ranking among the top performers in the Best Practices Study conducted by the Independent Insurance Agents & Brokers of America and Reagan Consulting.

Deborah Bruce Witt, advertising and public relations manager of Aladdin Temp-Rite in Hendersonville, received a Business Partner Special Service Award during the President's Banquet at the national conference for the American Society for Healthcare Food Service Administrators in New Orleans. An Aladdin employee for 19 years, Witt was recognized for co-chairing the organization's Industry Advisory Board, serving on the Conference Planning Committee and participating in the Strategic Marketing Retreat.

Earl Swensson Associates Inc. received Excellence in Development Awards in the 16th annual ceremony organized by the Greater Nashville Regional Council. The firm received merit awards for the Monroe Carell Jr. Children's Hospital at Vanderbilt, and for the Jackson Hall lobby renovation of the Tennessee Performing Arts Center. Honorable mention went to Belmont University's Beaman Student Life Center and Curb Event Center. The Excellence in Development Awards recognize high-quality development.

Tennessee ranked No. 5 in the 2005 Top Business Climate ranking of Site Selection magazine. Rankings are based on several objective data, such as actual or new expansion project announcements, and on subjective input from corporate site seekers who indicated their top states in an online survey. Site Selection is the official publication of the Industrial Asset Management Council.

The Eating Disorders Coalition of Tennessee recently honored these members at its annual Membership Celebration:

Dr. Ovidio Bermudez of Nashville received the Founder's Award for his work in creating the organization.

Gina Prigoff of Memphis was named Volunteer of the Year.

Courtney Grimes of Nashville received the Visionary Award for her role as chairwoman of the organization's annual benefit, Fashion For EveryBody.

Cindi Dingler of Nashville received the President's Award, given by Karen Silien, for her many contributions to the mission and direction of the organization.

Jonathan Skeeters, an associate in the health care section of Boult, Cummings, Conner & Berry PLC, was named by Nightingale's Healthcare News as one of 15 "Outstanding Young Healthcare Lawyers" in 2005. The publication annually recognizes attorneys younger than 40 in health-care practices at law firms nationally.

Linda A. Dodson, managing director of operational support at TransCor America LLC, has become the first recipient of the Susan M. Hunter Award from the Association of Women Executives in Corrections. The award recognizes and celebrates the work of female correctional leaders who empower and celebrate women in corrections. Dodson was presented with the award at the annual AWEC meeting in Ann Arbor, Mich. She joined the private sector after a 31-year career with the Tennessee Department of Corrections, where she served in progressively more responsible roles, up to deputy commissioner. On a national level, Dodson has supported the leadership training of women through the National Institute of Corrections program initiatives. AWEC, a Washington, D.C.-based organization founded in 1994, provides leadership and career advancement opportunities for women correctional executives.

Paula T. Roberts, small-business specialist with the Tennessee Small Business Development Center, has been named the "2005 Young Leader of the Year" by the Young Leaders Council. The annual award goes to an alumnus of the YLC training program who has made significant contributions to the organization's mission and demonstrated commitment to ongoing community service and board leadership to local nonprofit organizations. Roberts is a board member of YLC, serving as its special event chairwoman this year. In addition, she serves on the board of the Nashville Opera Association and is economic empowerment chairwoman for the New Level Community Development Center.

These individuals were 2005 honorees of the SOURCE Foundation Awards, established in 2003 to recognize pioneering women who have been a vital source in the success of Music Row and the Nashville music industry:

Dean May (Acuff-Rose), Dianne Petty (ABC/Dot Records, ABC Music Group, SESAC, CDP Music Group), Judy Roberts (Tree International, Sony/ATV Music), Louise Scruggs (Earl Scruggs Management), Peggy Sherrill (Country Music Foundation) and Marijohn Wilkin (songwriter/publisher).

Posthumous awards went to Peggy Bradley (Columbia Recording Studios, Columbia Record Productions, Bradley Music Management) and Ruby Bradley Strange (Bradley Film and Recording Studios, Decca Records).

Edward Conture, professor and graduate studies director, Department of Hearing and Speech Sciences at Vanderbilt University, will receive the American Speech-Language-Hearing Foundation's "Frank R. Kleffner Life Clinical Career Award" during the 2005 convention of the American Speech-Language-Hearing Association, Friday through Sunday, in San Diego. The award recognizes exemplary contributions to science and practice. Conture will be honored for his influence on the clinical practice of speech-language pathology, especially in the area of childhood stuttering, for more than three decades.

Boards

The Cumberland Chapter of the Risk and Insurance Management Society has announced officers for 2005-06. The Cumberland Chapter includes Middle Tennessee and parts of East Tennessee and Kentucky:

James Wilkes,president; director of risk management & insurance, Genesco Inc.

Robert Pugh,vice president; ARM, director of risk management, Dollar General Corp.

Brian Spears,treasurer; risk management coordinator, Tractor Supply Co.

John Gluth,program chairman; senior risk manager, Logan's Roadhouse Inc.

Laws Bouldin has been appointed as a member of the Rutherford County Advisory Board of Directors. He succeeds his father, Granville S. R. "Buck" Bouldin, who is rotating off of the board after 29 years of service. Bouldin is a real estate agent focusing on commercial and investment properties, and owner/chief manager of KAL Software LLC. Other board members are Mark Follis, Jim Genet, Neil Heatherly, George B. Huddleston Sr., Dr. Fred Lovelace, Marilyn Mathis, Dr. Sidney McPhee, Dr. Warren McPherson, Dr. Jim Nunnery, Melinda Tate, Joyce Taylor, Barbara Tuckson, J. Lynn Watson and Phil Watts.

Nashville Medical Group Managers Association has announced members of its board for 2006:

Sarah Ligon, president; with Old Harding Pediatrics.

Brenda Plunkett, immediate past president; Old Harding Pediatrics.

Sara Restina, president elect; Summit Medical Associates.

Cheryl Doss, treasurer; Nashville Oncology Associates.

Debbie Gibson, secretary; Neurological Surgeons.

Michael Reid, vice president of public relations; The Frist Clinic.

Committee chairpersons:

Jeff Jensen, membership; Heritage Medical Associates.

Laura Ballard, facilities; Mid-State Cardiology.

Kelly Roy, sponsorship; Century II.

Joann Jenkins, education; Vanderbilt Medical Group.

Special advisers are Judy Cooper with Vanderbilt Medical Group; Mary Beth Rehorn with HealthSpring and Michele Buffler with Green Hills Pediatric Associates.

Keith Dennen with Bone, Norton and McAllister PLLC is legal adviser.

Williamson Works has announced the addition of these members to its board of directors:

Sen. James Bryson,president.

Richard A. Dreves,secretary; president, Acuity Marketing Communications.

Thomas D. Boles, treasurer; certified public accountant, Kraft CPAs PLLC.

C. Robert Iannacone, director, Williamson County Economic Development.

James V. Lackey Jr., chief executive officer, Passport Health Communications Inc.

Giny S. Knudsen, director of business development, Construction Enterprises Inc.

Dr. Samuel Lynch, president and CEO, BioMimetic Pharmaceuticals Inc.

Judy Butler, president, Dragonfly Enterprises.

Saul Komisar, president, Protherics Inc.

Michael D. Shmerling, senior adviser and former executive vice president at Marsh Kroll, has been named to the board of directors of HealthStream, a provider of learning solutions for the health-care industry.

Construction

James F. King was appointed as director of medical facilities development for Turner Construction Co. King brings 23 years of construction experience to the company's health-care group, of which 18 years have been in health care. Previously, King was vice president and operations director for Bovis Lend Lease.

Batten and Shaw Inc. has announced these additions:

Kevin Corkern, previously director of medical construction for Orion Building Corp., has joined as a project manager.

Derrick Fredritz, Kody Gildner and Leah Granderson have joined as project engineers. Previously, Fredritz was an external coordinator and on-site manager with The Comfort Group; Gildner, a construction manager with The Whitting-Turner; and Granderson, a field engineer with Mortenson.

BE&K Building Group Inc., a subsidiary of Birmingham-based BE&K Inc., has announced these additions to its health-care construction team:

Randy Patterson, senior project manager, has more than 17 years of construction experience.

He will serve as primary liaison between the owner and the architect, active in the design and construction phases of company projects. Previously, Patterson was with Bovis Lend Lease.

Jason Adams, project manager, has more than six years of experience in the health-care construction industry. He recently served as project manager on a $50 million project with Triad Hospitals Inc. in Tucson, Ariz.

J. Nolan Mitchell III has been named president of Retail Designs Inc., a company that specializes in the design, fabrication and installation of pharmacy and retail store equipment in two dozen states.

Mitchell has been an administrator with National Healthcare Corp. for 13 years.

He has a bachelor's degree and master's degree in business administration from the University of Tennessee-Knoxville.

Consulting

Mary Flanagen of Management Solutions Group LLC has earned the designation of ToPA - Technology of Participation certified facilitator from the Institute of Cultural Affairs.

Education

River Jordan has been named grants coordinator at Nashville State Community College. Jordan was executive director of the Gulf Coast Children's Advocacy Center in Panama City, Fla., and a grants development writer for River Jordan Ink.

Engineering

Winthrop Smith has formed Winthrop Forensics LLC, an engineering firm specializing in the technical aspects of accident reconstruction, biomechanical engineering and injury causation analysis.

Smith was previously with Boster Kobayashi & Associates.

He holds a doctorate in mechanical engineering from Vanderbilt University.

E. Roberts Alley & Associates Inc., a full-service environmental engineering firm, has announced the relocation of its corporate office to 300 10th Ave. S. in Nashville. The firm has branch offices in Tennessee, Alabama and Mississippi.

Entertainment

Bob Peyton has been named executive vice president of distribution for Amity Entertainment, a production/distribution/licensing company. The company was recently formed by Richard Seet, chairman and CEO, and Stephen Elsky. Amity Entertainment recently acquired the assets of Tadpole Entertainment and two film libraries.

Walter C. Miller has been named executive producer of the Country Music Association's CMA Awards. He began his association with the CMA Awards in 1970.

Miller was recognized during CMA's formal donation of an archive of the CMA Awards (1968 to the present) to The Museum of Television & Radio in New York City.

The 39th Annual CMA Awards will be broadcast live Tuesday on the CBS Television Network from Madison Square Garden.

Michelle Nipp has been named systems manager of the Christian Music Trade Association, a sister organization of the Gospel Music Association. Nipp will oversee Christian SoundScan, BDS and Insight. She was previously coordinator.

Disc Mastering has relocated to 455 Chestnut St. The business, owned by Randy Kling, for more than 40 years was in the former RCA building, which burned down in 2004.

Paul Williams has joined RCA Label Group as its new senior director of strategic marketing. He will support and maximize the marketing initiatives of the label and its artists. Previously in Dallas, Williams was program director for The Wolf/KPLX.

Financial services

Fifth Third Bank, N.A. (Tennessee) has announced these staff additions:

Chris Ogle is mortgage loan originator.

Phil Wepking is banking center manager of the Williamson Square Banking Center. He began his career with the bank as a financial specialist, having transferred from the bank's Western Ohio affiliate.

Keith Bennett has joined Hopkinsville, Ky.-based Heritage Bank as market president for Clarksville and Montgomery County, Tenn. He is responsible for managing loan and deposit operations. Bennett has 18 years of experience in the financial services industry.

He is a graduate of the University of Tennessee-Martin.

Roy Fulton, a financial adviser associated with the Murfreesboro firm of Mike Martin, Roy Fulton and Associates, has been awarded the designation of registered financial consultant by the International Association of Registered Financial Consultants Inc.

Independent Bankers Division of the Tennessee Bankers Association has announced its elected officers:

Alan Smith, president and ex-officio member, board of directors of TBA; president/COO, The Bank/First Citizens Bank, Cleveland, Tenn.

R. Molitor Ford Jr., president-elect; CEO, Commercial Bank & Trust Co., Memphis.

Debbie C. Thrash, first vice president; president and CEO, Community Bank & Trust, Ashland City.

Anderson L. Smith, second vice president; president and CEO, Jefferson Federal Bank, Morristown, Tenn.

Charles E. Allen Jr., secretary/treasurer; chairman and CEO, State of Franklin Savings Bank, Johnson City, Tenn.

William S. "Sammy" Stuard Jr., immediate past president and ex-officio member; president/CEO, F&M Bank, Clarksville.

New directors elected to three-year terms:

Jeffrey L. Cunningham, president and CEO, Athens Federal Community Bank, Athens, Tenn.

Michael A. Qualls, president and CEO, Insurors Bank of Tennessee.

Jeff Agee, executive vice president, First Citizens National Bank, Dyersburg.

Terry Lee, president and CEO of the Commercial Bank in Harrogate, Tenn., was appointed to fill one year of a remaining term.

Government

Tennessee Department of Economic and Community Development's Business Services Division has announced these promotions, effective Jan. 1, 2006:

Sara Harlan has been named director of the FastTrack Job Training Assistance Program.

She succeeds Jim Farmer, who will retire after 23 years of service with the State of Tennessee at the end of the year.

Harlan was previously Middle Tennessee training specialist for the FJTAP, for which Don Lowe has been promoted.

Lowe was previously strategic events adviser for the business services division.

Michelle Chambers Proctor has been named director of small-business manufacturing initiatives for the Business Enterprise Resource Office within the business services division. Previously, Chambers Proctor was BERO specialist for Middle Tennessee.

Laurie Roberts is the new marketing/business recruiter for the Williamson County Economic Development Council in Franklin. The council works to recruit businesses into the county to create jobs and wealth for the community.

Roberts is a recent graduate of Tennessee Technological University, where she received a degree in journalism with a concentration in public relations.

Health care

Charles Johnson has been named director of information systems applications for Centerstone. He is responsible for the design, development and implementation of the company's electronic medical record system.

Johnson oversees the development of the company's internal and external Web sites, as well. He has spent the past eight years working in the company's information systems department.

Dr. Matthew Neuhaus has formed a solo practice at 300 StoneCrest Blvd., Suite 330, in Smyrna at StoneCrest Medical Center. Neuhaus, a podiatrist, attended the California College of Podiatric Medicine in San Francisco, and the University of Texas Health Science Center, with an emphasis on diabetic foot care, in San Antonio. He completed a residency in reconstructive foot and ankle surgery at the University of Louisville.

Dr. James Meadows has been named team medical director at Alive Hospice.

Gregory R. Dennis has joined National Renal Alliance LLC in Franklin as director of real estate development. He was previously a growth and development manager for Dollar General Corp., where he oversaw new store development in Michigan. National Renal Alliance owns dialysis centers, including those under development, in underserved markets across the Southeast.

Healthcare Management Systems Inc. has announced these staff changes:

James Carmichael has been named java developer, primarily responsible for the development, integration and maintenance of real-time Web-based HMS systems and products. Previously, Carmichael was a software engineer for SPARTA Inc. in Colorado Springs, Colo.

Rico Woodfine and Brenda Little are application support analysts. They provide phone support to the company's clients, among other duties.

Susan Owen, Kimberly Dahoney, Baramy Mitthivong and Matt Tribble are implementation specialists. Previously, Owen was a multi-skilled technician and unit secretary for Trident Health Services in North Charleston, S.C., and Dahoney was a client service manager for CompleteCare in Little Rock, Ark. Mitthivong was a human resource analyst for Accenture in Reston, Va. They are primarily responsible for training on HMS applications.

Travis Button is internal help desk administrator. He will provide support to end users and maintain in-house technology equipment, IT assets, software systems and network connections, among other duties.

Glenda Cox, quality assurance analyst, is primarily responsible for providing research and risk reporting and strategic analysis on the company's projects. Cox was a software training specialist for The Meridian Group in Franklin.

Catherine Roberts is receptionist. Previously, she was a receptionist for Willowbrook Home Health in Murfreesboro.

Jeanne Moses, technical writer, primarily provides assistance in converting documents into HMS systems while maintaining and developing user documentation. Previously, she was a contract IT writer for Comdata Corp. in Brentwood.

Donna Epperson is programmer analyst. She primarily assists in the design and development of HMS product systems, providing technical assistance to staff and client customers. Epperson previously served as a senior software engineer for Beta Zone Inc.-Innovative Computing Corp. in Brentwood.

Hospitality

Kelly Philips has been appointed by Williamsville, N.Y.-based The Hamister Group Inc. as general manager of the Fairfield Inn and Suites in Smyrna. She has more than 10 years of hospitality industry experience.

Insurance

Wade & Egbert Insurance Partners has announced these staff additions:

Sterling Sanders has joined as an account executive with an emphasis on life and health coverage. He previously was an insurance producer/broker at Synaxis Polk & Sullivan.

Andrew Steffens has joined as an account executive with an emphasis on personal and commercial property and casualty insurance. Steffens, a University of Tennessee alumnus, previously was with Gresham & Associates and Security Insurance.

Stacy Stotts has joined as manager of the agency's personal risk management area. Stotts previously was an account executive at Frost Specialty, a regional territory manager for the AIG Private Client Group, and for Crichton, Brandon, Jackson & Ward.

Pam Zimmerman has joined Old Republic National Title Insurance Co. as assistant vice president and agency manager. Zimmerman has more than 30 years of experience in title insurance and related fields. She is a past president of the Tennessee Land Title Association.

Anna Chatman has joined Scott Insurance as commercial account analyst. Based in the Nashville office, Chatman is responsible for commercial lines accounts. She has more than 30 years of experience in property and casualty insurance.

Henry Badillo has joined Capital Benefits Group as a marketing representative. Badillo has spent the previous 15 years working in various capacities for Humana, having been responsible for small group sales in Middle and East Tennessee for the past five years.

Legal services

Stites & Harbison has announced the addition of these attorneys to the Nashville office:

Campbell C. Steele is a member of the real estate and finance service group. He is a 2005 graduate of the University of Memphis School of Law. Steele served as a summer associate with the firm last year.

William D. Wright is a member of the business and finance service group specializing in health care. He graduated with honors from the University of Tennessee College of Law in Knoxville.

Bass, Berry & Sims PLC has announced the addition of these attorneys to its Nashville office:

Malcolm B. Futhey III has joined the firm's litigation practice area.

Pooneh Ghiassi, a recent graduate of Vanderbilt University Law School, has joined the health-care practice area. She served as a summer associate at the firm last year.

Daniel P. Hull, a summer associate for the firm last year, has joined the litigation practice area. He is a recent graduate, cum laude, from the University of Tennessee College of Law with a concentration in advocacy and dispute resolution.

Justin A. Page has joined the labor and employment practice area.

Catherine J.B. Sloan has joined the health-care practice area. She was a land planner in Nashville and a summer associate with the firm last year. Sloan is a recent graduate of the Vanderbilt University Law School.

Marketing

Milam Results Marketing Inc., a full-service direct response advertising agency based in Brentwood, has announced these staff additions:

Mary Buckner brings more than 20 years of experience in direct response marketing to her new position as creative director. She was creative director for Agawam Direct in Boston. A published author, Buckner has worked as an independent marketing consultant for CNA, HCA, HealthStream and World Wildlife Fund.

Toni Lewis, accounts coordinator, brings extensive experience in sales management, event planning and marketing in the hospitality industry.

Stacey Alexander, assistant media buyer, worked in PR and sales for several media companies and an automotive dealership.

Media

Stacey Martin, previously director/production systems at Gannett, has been named Tennessee vice president/information technology. Based in Nashville, Martin will oversee information technology/systems for The Tennessean as well as Gannett newspapers in Murfreesboro, Clarksville and Jackson, Tenn.

Nonprofit

Linde T. Pflaum is the new director of marketing for the Girl Scout Council of Cumberland Valley. Her marketing experience includes serving as director of marketing and client services for Boult, Cummings, Conners & Berry PLC, and as vice president of client services for Lam-Andrews Advertising. She previously served as a senior vice president of Bank of America, Nashville.

Tara Shaver has joined AARP Tennessee as an associate state director for community outreach. Shaver was director of the State Health Insurance Assistance Program and Medi$mart programs with the Alabama Department of Senior Services.

Publishing

Scott Harris is the new director of advertising and promotions at Integrity Publishers. Scott will direct the overall promotions for the entire Integrity Publishers product line, including advertising, merchandising, retail channel marketing and new media ventures. Previously, Harris was director of marketing at Thomas Nelson for Nelson Business and WestBow Press.

Real estate

Stephanie Fields has joined RE/MAX Premier Properties as office manager and technology consultant. Previously a licensed agent, Fields served as secretary to the Robertson County Association of Realtors for three years.

Jeff Haynes has joined the Murfreesboro Northfield office of Bob Parks Realty LLC. Haynes has more than 21 years of experience in the housing industry, including work for Haynes Brothers Lumber Co. and Carpets by Ozburn.

Dave Bartels has been named director of marketing for ERA Pacesetter Partners. Bartels has 13 years of marketing and public relations experience, including stints with Bartels Marketing and Communications and Motricity as marketing manager.

Ann Buchanan, a sales associate with RE/MAX Choice Properties in Hendersonville, has been awarded the certified residential specialist designation by the Council of Residential Specialists of the National Association of Realtors. Buchanan holds membership in the Sumner and National Associations of Realtors.

Michele Hesselrode has joined Bob Parks Realty LLC as a residential sales consultant. Hesselrode was regional director of in-market development for Symbion Healthcare.

Jana Frensley of the Mt. Juliet Keller Williams-Between the Lakes-office has been awarded the accredited buyer's representative designation by the Real Estate Buyer's Agent Council. She also earned the graduate realtor institute designation.

ERA Johnson & Thompson Inc., Realtors, has announced the addition of these new affiliate brokers to its Franklin office:

Kay Ferragina has more than 25 years of business and customer service experience.

Rebecca Heithcock, a member of the Williamson County Association of Realtors, specializes in residential, new construction, farms and land. She spent six years in the telecom industry working in both sales and service.

Misty Hicks is a member of the Williamson County Association of Realtors.

Lizabeth Ireland specializes in residential in the Franklin area. She holds membership in the Williamson County, Tennessee and National Associations of Realtors.

Charlie Willis specializes in residential, new construction, farms, land sales and investment properties in Middle Tennessee.

Kristin Vanzant was in Knoxville as a real estate agent specializing in residential and investment properties, as well as first-time home buying. She holds membership in the Williamson County, Tennessee, and National Associations of Realtors.

Tracey Burris Little previously served for 10 years as general manager of Home Service Plus - Realty Services Group, a full service home repair company specializing in real-estate-related repairs associated with transactions. She is an active service provider member with the Williamson County Association of Realtors and an affiliate member of the Women's Council of Realtors, where she serves on the nominating committee.

Marshall and Sheri Haynes will partner to specialize in residential, new construction, farm and land sales and real estate investment. Marshall, an independent insurance broker for 15 years, has 23 years of sales, management and marketing experience. Sheri was an image consultant for 15 years.

Tori Stamps specializes in historic properties, as well as estates, farms, investment properties and out-of-state relocations. She is certified by the National Trust for Historic Preservation. Stamps holds membership in the National, Tennessee, and Greater Nashville Associations of Realtors.

Bob Cable has joined the Nashville office of Prudential Woodmont Realty. He will provide services in Oak Hill and the surrounding areas. Cable spent 20 years in the solid waste industry, most recently as general manager for BFI in Nashville and Murfreesboro.

Timothy B. Sittema has joined Charlotte, N.C.-based Crosland Inc. as senior vice president in the retail division, where he will focus on the Nashville/Middle Tennessee region. Based in the company's Tennessee division office, Sittema is a 20-year industry veteran. He most recently served as president of Sittema Properties Inc. in Colorado. The Tennessee division office was created earlier this year through the company's acquisition of Armistead Barkley.

Sean Phelan has been named vice president of Morris Property Management Inc., an association management firm. He is an active member of the Community Association Institute, the Greater Nashville Apartment Association and the Institute of Real Estate Management.

Services

Jacques Woodcock has joined Cookeville, Tenn.-based MMA Creative as a Web production manager. He is based in the company's downtown Nashville office. Woodcock has more than seven years of experience in the field of Web site design and development, most recently with Digital Dog Inc.

Staffing

Jill Green has been named manager at LBMC Strategic Staffing. Based at the Knoxville office, Green works with clients to staff technical and professional positions in financial and accounting. The office offers seasoned contract placement, as well as permanent recruiting for accounting/financial positions.

Technology

Katherine M. McElroy has joined C3 Consulting as a principal consultant. She specializes in managing technology projects, analyzing technology resources and facilitating communications between technology and business. Previously, McElroy was with NMG Advisers.

Jon Henshaw has been named senior designer and Web site marketing strategist for Sitening, a Web development firm. He has several years of experience in Web design, search-engine optimization and usability engineering.

Clark Everetts, software consultant of Everetts Consulting Services in Tullahoma, Tenn., recently earned the designation of Zend PHP certification. PHP is an open-source, general-purpose Web-development language used on Web sites.

Telecommunications

Rick Feinstein was re-elected to a fourth, three-year term as president of Communications Workers of America Local 3808 in Nashville. Also re-elected were Becky Morris as executive vice president and Bob Cooper as secretary/treasurer. Debbie Sisco was elected vice president. Local 3808 represents workers with BellSouth, Cingular Wireless, Avaya, Lucent, SBC and The Sage Group in Middle Tennessee.

Ron Deese has been named vice president of the professional services group for AFL Telecommunications, a national provider of engineering and installation services to wire-line and wireless phone companies. With more than 28 years of communications industry experience, Deese oversees North American operations.

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