Contact Center Solutions Industry News

[July 28, 2005]

Jacada Loses a Penny a Share

Jacada Ltd. announces a net loss of $0.01 a share for Q2 2005.

By DAVID SIMS
TMCnet CRM Alert Columnist

Well, it was better than the first quarter. Thank you, Vodafone UK.

Jacada Ltd., a business process software vendor, today reported financial results for the 2005 second quarter. Their operating loss for the 2005 second quarter was $410,000, compared to $4.3 million in the 2005 first quarter.

Net loss for the 2005 second quarter was $233,000, or ($0.01) per share, compared to a net loss of $4.2 million, or ($0.22) per share, in the 2005 first quarter.

Total revenues for the 2005 second quarter were $5.5 million, up from $4.0 million in the 2005 first quarter and $4.9 million in the second quarter of 2004. Software and products revenues were $2.0 million in the 2005 second quarter, up from $0.8 million in the 2005 first quarter and $1.3 million in the second quarter of 2004.

Service and maintenance revenues were $3.5 million in the 2005 second quarter, compared to $3.2 million in the 2005 first quarter and $3.5 million in the second quarter of 2004.

Gross profit for the 2005 second quarter was $4.5 million, or 82% of total revenues, compared to $2.6 million, or 66% of total revenues, in the 2005 first quarter.

Jacada signed a nice enterprise license agreement with Vodafone UK in the first quarter of 2005 where Vodafone purchased an enterprise license to implement Jacada Fusion in more of its UK contact centers and retail outlets.

As was announced on March 30, 2005, the software license agreement is expected to yield several million dollars over the coming quarters, with a portion of the revenue being recognized in the second quarter of 2005.

Vodafone UK is a member of the world's largest mobile network, has 15.2 million UK customers and offers a wide range of voice and data communications.

Vodafone officials say they implemented Jacada Fusion to simplify how contact center agents in its SAVES group access and use applications across different computing platforms, as multiple problems resulted from having agents accessing two separate systems with no real-time data exchange or updates.

Steve Johnson, chief architect at Vodafone says by using Jacada Fusion "Vodafone has cut the time of a successful customer retention call by 50%, and we completely eliminated our manual call wrap-up process."

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David Sims is contributing editor for TMCnet. For more articles by David Sims, please visit:

http://www.tmcnet.com/tmcnet/columnists/columnist.aspx?id=100005&nm=David%20
Sims

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