Contact Center Solutions Industry News

[February 15, 2005]

Symphony Services to Present Conference Session at Internet Telephony® Conference & Expo Miami 2005

Symphony Service Corporation, (Symphony Services), a high impact, global business solutions partner that helps clients leverage the global economy for competitive advantage, today announced that Dan Afrasiabi, president of Symphony Services’ Spend Management Solutions has accepted an invitation to present a session titled, “How to Detect Telecom Fraud & Protect Your Bottom Line” at TMC’s Internet Telephony® Conference & Expo Miami 2005 on Wednesday, February 23rd from 2:00 - 2:45 P.M. at the Hyatt Regency in Miami, Florida.

Internet Telephony® Conference & EXPO is a targeted and innovative four-day conference and tradeshow offering a comprehensive education for selecting and deploying VoIP solutions. IP telephony voice and data products offer businesses and telecommunications service providers a lower-cost, more feature-rich alternative to traditional telecom services.

“Fraud costs the U.S. telecom industry $4 billion a year. Companies that are juggling multiple service providers, technology platforms and billing processes don’t always have the right information to make informed decisions and aren’t able to be proactive about protecting their assets,” said Dan Afrasiabi, president of Symphony Services’ Spend Management Solutions. “This presentation will discuss ways that companies can combat telecom fraud, including tracking trends; exposing and alerting suspicious activity; analyzing calling patterns; or building in prediction capabilities to detect fraud upfront.”

“We are very pleased that Dan Afrasiabi will be participating in this year’s show. Symphony Services is widely recognized and respected as an industry leader, and we’re confident that our attendees will appreciate and value the opportunity to hear his perspective on ways to detect telecom fraud and protect the bottom line,” said TMC president and conference co-chair, Rich Tehrani. “Over the past twelve months, widespread adoption of IP Telephony by global service providers, businesses and governments has reinforced that VoIP is a viable, cost-effective communications solution. As a result, we are seeing a significant number of senior-level executives attending Internet Telephony® Conference & EXPO as a means of learning about the technology so they too can take advantage of its benefits.”

Registration for the show is now open. Anyone interested may register by phone, 1-800-243-6002, ext. 0 or by visiting http://www.itexpo.com. Limited booth space is still available as well. Vendors interested in exhibiting at the show should contact Dave Rodriguez at 1-203-852-6800, ext. 146 or at drodriguez@tmcnet.com.

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