|[February 07, 2005]
S1 Enterprise Delivers Complete Solution for Transforming Banking Call Centers into Relationship Centers
ATLANTA --(Business Wire)-- Feb. 7, 2005 -- S1 Enterprise Banking Call Center Enables Banks to Improve Customer Service and Top-Line Growth
S1 Corporation (NASDAQ: SONE), a leading provider of integrated front-office applications for financial institutions, is delivering a fully integrated call center solution, S1 Enterprise Banking Call Center, designed to enable banks to deepen their relationships with customers, improve customer loyalty, and increase revenue. S1 Enterprise Banking Call Center replaces multiple applications on a customer service representative's desktop with a single, easy-to-use application. The system's comprehensive design can significantly improve workflow for customer requests, reduce customer wait times, improve consistency in data capture, and reduce employee training time.
S1's latest call center solution, one of nine applications of S1 Enterprise, provides the industry's most comprehensive range of robust transactional capabilities and rich customer care tools that support sales, service and marketing. These broad capabilities give financial services providers a new ability to enhance and support their branch partners' services with full transactional as well as relationship management capability through the call center.
"Despite the wide choice of alternative channels, banking call centers continue to be the preferred channel for critical service requests and inquiries," said Jerry Silva, senior analyst at TowerGroup. "While banks spend billions on call center technology, they spend even more on staff. Therefore, banks today are turning their focus to technologies that improve staff effectiveness. Systems that allow call center agents to leverage customer information across the enterprise play a key role in optimizing call center performance and enabling agents to do the right things at the right time, do them in a cost-effective manner, and turn more service calls into sales opportunities."
"The call center was once a cost center to most financial institutions, but it is now seen as potentially a major profit center and as the point where service representatives have the greatest impact on customer satisfaction and retention," said Ross McKay, vice president of product management for retail banking at S1. "As more and more customers move to self-service channels, banks realize that while they are in contact with a customer they need to optimize the time, enhance customers' overall experience, and promote value-added and revenue-generating services."
S1 Enterprise Banking Call Center offers a wide range of transaction and customer care capabilities, which allow representatives to open or close accounts, check balances, transfer funds, order checks, update information, or make stop payments. In addition, the solution supports customer service representatives' efforts to improve up-sells and cross-sells through customizable scripts for sales pitches as well as lead capture and referral capabilities.
Other innovative features of S1 Enterprise Banking Call Center include:
-- Multi-channel, real-time contact history. Call center representatives can see at a glance what has transpired during customers' recent interactions with the bank regardless of which channel the transactions originated in.
-- Extensive customer profiles. Comprehensive customer dashboards enable customer service representatives to react quickly and to tailor service to customers' specific needs.
-- Intelligent case management capabilities. Each incident or service opportunity can be tracked through its life cycle. Advanced management tools allow requests to be routed to the appropriate individuals or groups and re-route work to meet shifting workloads.
-- Enterprise platform. The S1 Enterprise Platform enables consistency in deploying business processes across call centers to ensure adherence to policy, privacy, standards and maximize efficiency.
-- CRM integration. S1 Enterprise Banking Call Center can be integrated easily with other S1 solutions, including S1 Enterprise Analytics or other third-party CRM solutions, providing customer profiling, alerts, awards, promotions, and analytical tools to optimize cross-selling opportunities during call sessions.
S1 Enterprise Banking Call Center is one of nine major applications of S1 Enterprise, which also includes S1 Personal Banking, S1 Business Banking, S1 Corporate Banking, S1 Insurance, S1 Enterprise Teller, S1 Enterprise Sales and Service Platform, S1 Enterprise Voice (powered by Edify), and S1 Enterprise Analytics.
About S1 Corporation
S1 Corporation is a leading global provider of integrated front-office applications for more than 4,000 banks and insurance providers around the world. Comprised of applications that address virtually every market segment and delivery channel, S1 solutions help integrate and optimize an institution's entire front office, resulting in increased operational efficiencies, revenue opportunities and overall customer satisfaction. S1 is the only provider with the proven experience, breadth of products and financial strength to empower financial services companies' enterprise strategies. Additional information about S1 is available at www.s1.com.
This press release contains forward-looking statements within the safe harbor provisions of the Private Securities Litigation Reform Act. These statements include statements with respect to our financial condition, results of operations and business. The words "believes," "expects," "may," "will," "should," "projects," "contemplates," "anticipates," "forecasts," "intends" or similar terminology identify forward-looking statements. These statements are based on our beliefs as well as assumptions made using information currently available to us. Because these statements reflect our current views concerning future events, they involve risks, uncertainties and assumptions. Therefore, actual results may differ significantly from the results discussed in the forward-looking statements. The risk factors included in our reports filed with the Securities and Exchange Commission (and available on our web site at www.s1.com or the SEC's web site at www.sec.gov) provide examples of risks, uncertainties and events that may cause our actual results to differ materially from the expectations we describe in our forward-looking statements. Except as provided by law, we undertake no obligation to update any forward-looking statement.
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