Contact Center Solutions Industry News

[June 22, 2004]

CORRECTING and REPLACING Kanisa Names Richard Nieset as Vice President of Worldwide Sales; 25-Year Enterprise Software Veteran Joins Kanisa

CUPERTINO, Calif. --(Business Wire)-- June 22, 2004 -- Headline of release should read: Kanisa Names Richard Nieset as Vice President of Worldwide Sales (sted Kanisa Names Richard Neiset as Vice President of Worldwide Sales).

The corrected release reads:

KANISA NAMES RICHARD NIESET AS VICE PRESIDENT OF WORLDWIDE SALES

25-Year Enterprise Software Veteran Joins Kanisa

Kanisa, the leading provider of knowledge-empowered customer service applications, today announced that Richard Nieset has joined the Kanisa team as the new vice president of worldwide sales.

"Richard's extensive experience in enterprise sales is a tremendous asset to Kanisa," said Bruce Armstrong, CEO of Kanisa. "His demonstrated execution guiding private companies through periods of intense growth is a perfect fit for our company. We look forward to Richard's excellent leadership in sales and his knowledgeable counsel as part of Kanisa's executive team."

With more than 25 years of sales experience in the enterprise software market, Mr. Nieset has responsibility for all aspects of Kanisa's worldwide sales including direct, indirect, channel sales, and sales development.

Mr. Nieset has worked at several companies including, Agile, Gould, Perkin Elmer Data Systems, Rexcom, and Tano Systems. A founding member of Agile, a leader in the product data management market, Mr. Nieset was rapidly promoted to vice president of North American sales in his seven years there. Directly prior to joining Kanisa, Mr. Nieset worked as the vice president of worldwide sales at Apexon, a privately held supply chain management company backed by top tier investors.

About Kanisa

Kanisa is the leading provider of knowledge-empowered customer service applications that drive efficiency, revenue, and customer satisfaction. Kanisa applies knowledge to optimize customer-facing business processes in support centers, service portals, and web sites. Industry-leaders including Microsoft, HP, Apple Computer, Ford, and Novartis rely on Kanisa applications to deliver world-class customer service. Kanisa is headquartered in Cupertino, CA.

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