Contact Center Solutions Industry News

[October 06, 2004]

D-Link and AT&T Work Together to Implement Advanced Technologies in VoIP

FOUNTAIN VALLEY, Calif., Oct. 6 /PRNewswire/ -- D-Link, a global leader in consumer network connectivity, today announced a working relationship with AT&T to deliver advanced technology solutions in Voice over Internet Protocol (VoIP). D-Link engineers have worked closely with AT&T to implement unique, industry leading Quality of Service (QoS) solutions that deliver strong, reliable connections and sound quality comparable to existing circuit-switched telephone service. Through this joint engineering effort with AT&T, D-Link became the first company to meet AT&T's stringent specifications and was recently named a charter member of AT&T's VoIP Innovation and Interoperability Program.
(Logo: http://www.newscom.com/cgi-bin/prnh/20010327/DLINKLOGO )
Focused on driving the QoS for VoIP, D-Link's engineers worked diligently with AT&T to deliver the ability to adjust upload bandwidth as needed by intelligently analyzing voice over data packets to insure real-time delivery per AT&T specifications. By implementing advanced QoS features, D-Link has brought cutting-edge technology and manufacturing, together with Intellectual Property from AT&T to meet AT&T's advanced QoS requirements for its VoIP architecture, delivering to the marketplace high-quality and unsurpassed VoIP technology that minimize packet loss, virtually eliminating crosstalk, fading and delay. In addition, these high-performance QoS enhancements:
* Guarantee bandwidth availability for calls

* Enable consistent call quality

* Ensure echo canceling


"D-Link's experience, combined with their consumer networking capabilities, was a key selection factor when we chose to work with them as we developed our residential broadband phone service," said Cathy Martine, AT&T senior vice president of Internet Telephony. "Today, AT&T CallVantage(SM) Service customers are enjoying the benefits of high-quality and reliability thanks to these successful joint efforts."
"We are pleased to be working with AT&T to help drive technology innovation in this new era of communication," said Steven Joe, president and CEO of D-Link. "By developing side by side with AT&T, we are able to ensure the sound quality and features that AT&T customers have come to expect."
About D-Link Systems, Inc.
D-Link is the global leader in total products shipped for consumer networking connectivity according to reports published by the Synergy Research Group. D-Link is the worldwide leader and award winning designer, developer, and manufacturer of networking, broadband, digital electronics, voice and data communications solutions for the digital home, Small Office/Home Office (SOHO), Small to Medium Business (SMB), and Workgroup to Enterprise environments. With more than a million square feet of manufacturing capacity and millions of Ethernet adapters, hubs and switch ports, manufactured and shipped, D-Link is a dominant market participant and price/performance leader in the networking and communications market. D-Link U.S.A., Canadian, and Mexico headquarters are located at 17595 Mt. Herrmann Street, Fountain Valley, CA, 92708. Phone (800) 326-1688 or (714) 885-6000; FAX (866) 743-4905; Internet http://www.dlink.com/.
D-Link is a registered trademark of D-Link Systems Inc. AT&T CallVantage(SM) Service is a service mark of AT&T. All other company names mentioned herein may be trademarks of their respective owners. Copyright (C) 2004 D-Link, All Rights Reserved.


Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20010327/DLINKLOGOAP Archive: http://photoarchive.ap.org/PRN Photo Desk, photodesk@prnewswire.com

D-Link Systems, Inc.


CONTACT: Darek Connole, Media Relations Manager, +1-800-326-1688ext. 6223, dconnole@dlink.com, or Keith Karlsen, Executive Vice President,+1-800-326-1688 ext. 6288, kkarlsen@dlink.com, both of D-Link Systems, Inc.


Web site: http://www.dlink.com/

[ Back To Contact Center Solutions Homepage's Homepage ]



Related Contact Center Solutions Articles

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources