Contact Center Solutions Industry News

[June 23, 2004]

Statement by America Online

DULLES, Va. --(Business Wire)-- June 23, 2004 -- "Earlier this year, AOL began litigation against a major spammer, and in the process of which, discovered that an AOL employee had stolen member screennames in 2003, which AOL believes were used to send junk email. AOL has uncovered no information indicating that this theft involved member credit card or password information stored by AOL. AOL rapidly brought this information to the attention of federal law enforcement, and this morning the AOL employee was arrested and charged with criminal activity relating to the theft of these screenames.

"Today's criminal charges are the result of strong cooperation between AOL and law enforcement, and we applaud the action taken. AOL is absolutely committed to the full prosecution of the employee, who has been terminated.

"We deeply regret what has taken place and are thoroughly reviewing and strengthening our internal procedures as a result of this investigation and arrest. We take this very seriously, and we will continue to hold spammers fully accountable for their activities, through our own ongoing civil litigation, as well as further cooperation with authorities in criminal spam prosecutions."

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