Contact Center Solutions Industry News

[June 17, 2004]

BuildLinks Delivers Wireless Scheduling Solutions to Home Building Industry on Nextel's Nationwide Packet Data Network

RALEIGH, N.C. --(Business Wire)-- June 17, 2004 -- BuildLinks, a leading provider of web-based solutions for small and mid-sized residential builders, today announced that its BuildLinks scheduling, selections, change order and CRM applications are now available on the Nextel Communication, Inc.'s (Nasdaq: NXTL) nationwide all-digital wireless network. Now, residential builders using BuildLinks' Internet tool on a Nextel mobile device, can access and update in real-time, critical construction information throughout the building process, while in the field.

The BuildLinks solution, now available wirelessly on a Nextel mobile device, provides a number of benefits that are designed to keep employees and sub-contractors up-to-date, and customers informed about the status of their homes, including:

-- Improved communication by making the schedule visible to all critical decision makers.

-- Saved time by automatically calculating changes to your schedules.

-- Saved money by proactively managing future scheduling decisions as changes occur.

-- Enhanced homebuyers' experience by displaying selected construction tasks to them on an easy to understand calendar.

-- Better building experience by providing a unique system to keep homebuyers informed and happy.

"Finally, with the BlackBerry 7510(TM) from Nextel, we have the ability to complete the communication and information loop between our BuildLinks system and our personnel in the field," said Scott Shimberg, Executive Vice President of Hyde Park Builders. "We now have the ability to remotely update schedules and view critical data on each job in a field location. In addition, we can tap into mission critical information and communicate more efficiently and quickly between the customer, the back office and the production team in the field, all with wireless links from construction sites."

Chris Austen, BuildLinks' CEO says, "We designed BuildLinks Wireless Applications to address the pain points of our builders. With BuildLinks, builders and their subcontractors can now see schedules, review selections, check on customer change orders and manage daily task lists while on the job site. Builders save time and avoid costly mistakes with up-to-date information."

About BuildLinks

BuildLinks is a Web-based collaboration and communication platform for small to midsize builders that are looking to grow their businesses. It is accessed directly from the builders' websites and allows builders, homebuyers, and subcontractors to avoid misunderstandings on project scheduling, specifications, selection decisions, and change orders. By providing a central platform for all of these tasks to be accomplished, builders reduce costly errors, even as BuildLinks provides their sales teams with a powerful marketing and job-tracking tool. By streamlining many internal processes and creating better relationships with each homebuyer, BuildLinks builders enjoy a competitive advantage over builders who do not use internet-based business tools. BuildLinks has offices in Raleigh, N.C. and Atlanta, GA. For more information please visit www.buildlinks.com.

[ Back To Contact Center Solutions Homepage's Homepage ]


Related Contact Center Solutions Articles
[ View all Contact Center Solutions Articles ]

Socialize with us

FREE Contact Center Solutions eNewsletter

Click here to receive your targeted Contact Center Solutions Community eNewsletter.[Subscribe Now]

Industry News

Featured Resources

Contact Center Solutions Glossary of Terms

Press Releases

About the Contact Center Solutions Community

    Welcome to the Contact Center Solutions Community The Contact Center Solutions Global Online Community, Sponsored by Interactive Intelligence, is designed to serve as the industry's premier resource for information and research on Contact Center Solutions technology and deployment strategies.