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Interactive Intelligence reported its first quarter earnings and turned in solid results.

Genpact, a provider of business process and technology management, announced that it is using RightAnswers, Inc.'s Unified Knowledge Platform to provide IT services to all clients.

Supermarket chain Kroger Co. plans to partner with Koncert IT to create a new consumer affairs pharmacy call center in Hamilton, Ohio. Kroger is the U.S.'s largest grocery store chain and its second-largest grocery retailer by volume. It's also the second-place general retailer in the country, just after Wal-Mart.

Knowledge management solutions provider RightAnswers, Inc. just revealed that business process and technology management company Genpact has adopted RightAnswers' Unified Knowledge Platform as the robust solution to support its clients' outsourced IT infrastructures. Genpact plans to deploy the RightAnswers platform to all of its clients using its IT outsourcing services. Delivered as a cloud-based solution, the platform will allow Genpact to quickly enable knowledge management and self-service for its clients so they can begin to see multiple benefits such as improving the success rates of other business initiatives like software upgrades, or by providing easy access to answers to questions that arise from these changes.

KnoahSoft, a provider of VoIP applications for contact centers, announced that its workforce optimization (WFO) solution, Harmony, is compatible with Avaya Aura Communication Manager 6.0.1 using Avaya Aura Application Enablement Services 6.1.1. Harmony helps contact centers effectively manage their business operations with real-time and offline data.

Infor recently announced the release of the Infor10 CRM Enterprise Interaction Advisor (Epiphany) next-best-action engine. Designed as a part of the Infor10 CRM Enterprise (Epiphany) Suite, Infor10 CRM Enterprise Interaction Advisor allows marketers to predict customer behavior and preferences, based on the customer's past responses and real-time activity.