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The deadline to enter the Interactive Intelligence Customer Experience Makeover Content is April 30th. Now is the time to enter before it is too late.
Hospitality industry solutions provider IHS GmbH acquires central reservations specialists InnLink LLC.
mplsystems voted top technology in Call Centre Helper's 2014 Contact Centre Technology award.
Namibia electric utility improves customer service with luanch of contact center.
Gulfstream Opens customer support contact center in Hong Kong.
Technologies like analytics and mobile customer care applications are enabling companies to make sure customers have the information they need, when they need it, even as conditions change.
Consider this either a gentle reminder or a call to action. If you are an accounts receivable management (ARM) professional, you are more than attuned to the fact that the Telephone Consumer Protection Act (TCPA) restrictions on your activities have gotten a whole lot more challenging. In fact, assuring TCPA compliance has become in many ways your job No. 1. Thankfully, help is at hand in the form of education and insights from recognized industry experts.
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