Feature Articles

The realities of almost everything relating to ecommerce is that to be successful companies have to be first to market (or very close), fast in the market competitively and agile enough to quickly align with customer requirements in order to deliver sustainable differentiated value. This means in many instances constantly tuning organizational structure to assure the ability on the need for speed and focused on meeting or exceeding customer expectations.

On Wednesday February 12th, mobile carrier Verizon Wireless officially made the announcement that they would be closing five of their customer contact centers, and relocating some of those jobs to other contact centers around the country. Verizon workers were very shocked to hear that their jobs would soon come to an end, as they would have to either move across the country to work in contact centers with vacant space or seek employment elsewhere. The closures will begin to take effect in May, giving workers only a short period of time to plan ahead.

TMP Government a division of TMP Worldwide Advertising and Communications a tech-enabled talent acquisition company and the Partnership For Public Services will be presenting a workshop entitled Priming the Talent Pipeline: How to Effectively Message Your Agency's Mission, Work and Opportunities.

Telco executives tend to worry about the business becoming a price-focused competition rather than a value-driven or experience-rich product.

When it comes to the business world, there are companies like GENBAND that are looking to do more than make their current solutions better. These companies are looking to come up with brand new kinds of technology that will make the business day that much easier for their clients. GENBAND feels it has come up with one kind of solution that will make those looking for a new kind of Unified Communications tool quite happy.

The contact center is a facility used by a company to bring its customers closer through trained agents who drive successful relationships with them by delivering compelling and differentiated customer experiences. Microsoft Dynamics CRM helps companies both small and large to manage their contact centers effectively and efficiently and align well with the modern and device optimized customers.