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The latest news from the Contact Center Solutions Community. Sponsored by Interactive Intelligence. Powered by TMCnet.


  Feature Articles


Hopefully you read my end of the year interview with Interactive Intelligence CMO Joe Staples. As a reminder if you did, or if you have not had a chance yet, Joe discussed how the company's investment in the cloud was creating differentiated value in the market and generating the prospects for strong growth not just for the end of the year but going forward.

Roland Corporation U.S., a manufacturer and distributer of electronic musical instruments, has an ear and eye for quality. That much is clear now more than ever, as it's one of ShoreTel's newest customers.

In today's business world where efficiency and flexibility are bywords, can anything be more irksome than cajoling an aging enterprise telephony system to perform and having to manage loosely integrated multiple standalone systems from multiple vendors?

Lionbridge Technologies Inc., a provider of translation solutions, recently announced an extension of its contract with LivePerson, Inc., a provider of real-time intelligent engagement solutions. LivePerson will now leverage Lionbridge's GeoFluent technology for its international clients who contact the firm's support center.

Aegis Limited, a global outsourcing and technology services company, was recently positioned in Gartner, Inc.'s 2012 Magic Quadrant for Customer Management Contact Center BPO, Worldwide, in a report published on December 24, 2012, by TJ Singh and Johan Jacobs. Positioned on the basis of a bi-dimensional matrix, Aegis services more than 300 clients from verticals such as Banking, Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities.

Isracard has implemented Personetics Digital Banker, a predictive virtual assistant offering especially for the banking industry. Personetics has revealed customer user data related to the benefits experienced by Isracard customers after implementing Digital Banker for Web-based and mobile channels.


Today, call centers have to face numerous regulatory issues and stay compliant without straying from the stringent rules and regulations concerning outbound calling. To help them do that, MUG enterprise, an international consulting group, reported that its Interceptor Platform application is now compatible with Avaya Proactive Contact 5.0.





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