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Interactive Intelligence provides contact center, unified communications, and business process automation software.
Interactive Intelligence Group has earned the enviable title of being one of the Best Places to work in the United States and has been honored with the Glassdoor Employees' choice award, ranking seventh with a 4.3 company rating out of a possible 5.
Mitel, a global provider of unified communications and collaboration (UCC) software, solutions and services that enable organizations to conduct business anywhere and over any medium with the device of their choice, has appointed Chuck Krogman as U.S. vice president of contact center sales.
Interactive Intelligence Receives Glassdoor Employees' Choice Award as One of the Best Places to Work in U.S.
Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has been honored with a Glassdoor Employees' Choice Award as one of the best places to work in the U.S.
It has been said that customer interaction centers are the front door to any organization's value chain. This is an accurate description of the transformations taking place in contact centers as a result of enhancements in multichannel communications, speech analytics, IVR capabilities, integrations with unified communications capabilities (UC) and other collaboration tools and applications, and the move to the cloud...
Featured Success Story
Featured Product Demo
- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
- Part 1: Home Agents: The Big Game Changer [white paper]
- Part 2: Leveraging Technology for Remote Agents
- Part 3: Next Generation Home Working
- Excelling at Mobile Customer Service [white paper]
- Transforming a Measurement Program into a Meaningful Program: 8 Great "Next Steps" [white paper]
- A Practical Guide to Making SMS a Valuable Media Channel for Business [practical guide]
- A Practical Guide to Automating Key Business Processes [practical guide]
- A Practical Guide to Migrating to VoIP - Planning and Design Considerations
Ask the Expert
- Interactive Intelligence Reports Third-Quarter 2013 Financial Results
Nov 5, 2013
- Interactive Intelligence to Host "Moving Your Contact Center to the Cloud" Industry Web Event
Nov 4, 2013
- net.America Deploys Interactive Intelligence Cloud Solution for Contact Centers
Oct 31, 2013
- Interactive Intelligence Wins Cloud Computing Excellence Award from TMC
Oct 30, 2013
- Interactive Intelligence Receives Miercom's Performance Verified Certification
Oct 29, 2013