Taylor Reach Group Brings Consulting Services to India
The Taylor Reach Group just announced that it is bringing its global contact center solutions consultancy to India. Additionally, the company also stated that new talent will be joining the team.
Red Cross Taps BroadSoft for Contact Center
BroadSoft's CC-One SaaS system proves to be just what the American Red Cross needs for rapid, high-scale contact center operations.
Gartner Names Amdocs Leader in 2016 Magic Quadrant for IRCM
Amdocs receives yet another award, this time from Gartner as it names the company Leader in its Integrated Revenue and Customer Management (IRCM) Magic Quadrant report for communications service providers (CSPs).
Cyara CX Now Interoperable With Avaya
New reports say that the Cyara CX virtual agent application is now completely compliant with a slate of Avaya tools.
Contact Center Solutions Week in Review: Amdocs, NeoNova, Yappy
The Contact Center Solutions Week in Review offers a chance to quickly go over the top headlines from the past week related to workforce optimization and more.
Technology Trends Point to Automation and Improved Customer Experience
The top 2017 contact center technology trends will facilitate automation, efficiency and an improved, omni-channel customer experience.
Amdocs Leading Global Revenue and Customer Management Systems Market
Amdocs has reported analyst firms have ranked the company as a leader in the revenue and customer management systems market along with awards that have recognized the innovations it has made in the segment.
AI for Contact Centers Raises Billions in Funding
Chorus.ai, a startup that creates artificial intelligence for analyzing sales calls, has completed a round of funding.