• Genesys Brings PureCloud to New Markets
    Genesys is expanding the PureCloud solution it first introduced back in 2016. It's extending this cloud-based internet telephony offering in various global markets. Plus it is now providing customers with the ability to choose their own carriers.
  • Upstream Appoints a New SVP, Worldwide Sales
    Andy McDonald has been appointed Senior Vice President of Worldwide Sales at Upstream Works. The announcement was made Wednesday, February 14 by the Omnichannel Contact Center solutions provider.
  • How Well is Your Omnichannel System Performing?
    Businesses are doing what needs to be done to improve customer experience. This includes offering an omnichannel experience as opposed to the old-fashioned direct-call method.
  • Focusing on the Value of Chatbots at ITEXPO
    Chatbots are rapidly expanding across the business communications landscape, as consumer demand grows for fast and efficient customer service interactions. According to Hubspot, 55 percent of consumers are now interested in interacting with business messaging apps when …
  • Organizations Find the Visually Impaired Can Be a Valuable Call Center Resource
    Businesses and organizations looking to outsource call center and email support are finding expert help in an often overlooked place - right here in the U.S. among the nation's individuals who are blind or visually impaired.
  • Contact Center Solutions Week in Review: Margot, LumenVox, and More
    Contact Center Solutions was all about making life easier through artificial intelligence (AI) and it went all the way to wine selection. If you did not get a chance to catch up on any of it, this is the perfect time for the Contact Center Solutions Week in Review.
  • DDV a Certified LumenVox Partner
    LumenVox and Digital DataVoice (DDV) announced DDV is now a LumenVox Skills Certified Partner.
  • Passage.AI Joins NICE inContact DEVone
    Passage.AI has joined the NICE inContact DEVone program. The Passage.AI application is integrated with NICE inContact Cxone. This new DEVone member provides a conversational bot-building application. It's based on patent-pending natural language understanding and proces…
  • Margot Makes Wine Selection Easy
    Picking the perfect wine is not always easy. With all the innovation taking place in areas like artificial intelligence (AI), automation and more, putting it to work to optimize your dining experience isn't such a bad idea. In fact, one of the U.K.'s fastest growing ret…
  • Contact Center Solutions Week in Review: Aspect, BBX, and More
    Contact Center Solutions saw everything from artificial intelligence to a new cloud contact center solution. There was also the offering of tips on how to minimize consumer turnover, in an industry where customer and agent satisfaction keeps the wheels on the bus moving…
  • BBX Introduces Cloud Contact Center Solution
    BBX Technologies has come out with a cloud-based contact center solution called Vuesion Sky. This adds to the company's portfolio, which already features a premises-based offering called Vuesion.