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Related Contact Center Solutions Articles
DOW Networks Ready to Meet Demands of Next Generation VoIP Call Center
Telecom Company DOW Networks is expanding its services to support growing demand of its contact center clients around the world. The company will soon be designing and building a new data center to provide increased disaster recovery and redundancy for its call center services and international toll free numbers clients.
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02/09/2012
Latitude Software and PaymentVision Join Forces to Offer Integrated Solution
Latitude Software, an Interactive Intelligence Group Inc. company, recently announced in a press release that it has joined forces with PaymentVision to offer an integrated debt collection and electronic payment solution that will manage all pre- and post-charge-off accounts and the entire collection workflow process.
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02/09/2012
UK's TalkTalk Group Raises Earnings Expectations
The UK's TalkTalk Group telecommunications provider is in an enviable position: the company is actually raising its earnings forecast after reporting third quarter revenues of £422 million (about $668 million).
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02/08/2012
UAE National Airline Opens 'Guest Contact Center' at UK's Manchester Airport
Etihad Airways, the national airline of the United Arab Emirates, has announced the opening of a "guest contact center" at Britain's Manchester airport. The new facility, which will employ 160 local people, will offer reception for visiting government officials and local business leaders. The contact center, which will be based at the airport's Voyager Building, it will be the airline's first in Europe and fourth in the world. The airline already operates guest contact centers in Abu Dhabi, Al A…
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02/08/2012
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Featured Resources
- Interactive Intelligence Launches Ditch the Frustration Campaign [podcast]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
NEW Consolidating Infrastructures: IT's New Call to Business [white paper]- NEW The Value of a Combined Solution for Enterprise IP Telephony and Customer Care
[white paper] - NEW Building Customer Centricity through Expertise-Based Interactions [white paper]
- Back to Basics: All-in-One versus Individual Best-of-Breed Solutions [white paper]
- Workforce Management: It's more than just software [white paper]
- A Practical Guide to The Effective Use of Automated Dialing in Collections [practical guide]
- A Practical Guide to Measuring and Managing Shrinkage in the Contact Center [practical guide]
- A Practical Guide to Measuring Customer Satisfaction in the Contact Center [practical guide]
Press Releases
- Latitude Software Suite Deployed by Cogeco to Improve Debt Collection Operations
12/19/2011 - American Logistics Company Deploys Interactive Intelligence Unified IP Business Communications Solution
12/15/2011 - EMS Selects Interactive Intelligence Cloud-Based Contact Center Solution
12/1/2011 - St. Croix Orthopaedics Selects Interactive Intelligence Enterprise IP Telephony Software Suite
11/30/2011 - Forbes Ranks Interactive Intelligence No. 8 among America's Best Small Companies
11/22/2011
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