Contact Centre Featured Article

March 30, 2010

2010 CRM Excellence Awards Winners Announced by Customer Interaction Solutions Magazine

Norwalk, CT (March 30, 2010) — Technology Marketing Corporation (TMC) today announced the winners of the Eleventh Annual CRM Excellence Awards  presented by its premier publication, Customer Interaction Solutions.

The CRM Excellence Awards winners have been chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

Based on hard data, facts and figures, the CRM Excellence Awards winners have demonstrated the improvements their products have made in their clients’ businesses.

“The CRM Excellence Awards honors the companies that have proven to be true CRM partners to their customers and clients.  The companies selected have demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious assets...their customers,” said Rich Tehrani, CEO, TMC.

Winning products and services of the 2010 CRM Excellence Awards can be seen below and found in the May and June 2010 issues of Customer Interaction Solutions magazine.

Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982.

Please visit for more information.

2010 CRM Excellence Awards Winners:



Allegiance, Inc.

Allegiance Engage Platform

Alloy Software, Inc.

Alloy Navigator

Ameridial, Inc

Call Center Services

Aplicor Inc.

Aplicor Enterprise

Art Technology Group (ATG)

ATG Click to Call


Confirmit (News - Alert) Horizons

Consona Corporation

Consona KDS v1.0

Cross Country Automotive Services

iPhone Application for Mazda Roadside Assistance

Envision Telephony

Envision Centricity™

Epicor Software Corporation

Epicor CRM

Five9, Inc.

Five9 Virtual Call Center Suite

Lead Response Management Suite by

Intelenet Global Services Pvt. Ltd

E-Bill, an excel based application



InVision Software

InVision Enterprise WFM (News - Alert)


Jacada WorkSpace


Jigsaw Data Fusion

Knoa Software

Knoa Experience Performance Manager 5.5


LiveOps On-Demand Contact Center Platform

Mall Networks

Mall Networks Version 5

NCO Customer Management, Inc.

Customer Care and Inbound Sales Solution

NetSuite Inc.

NetSuite CRM+

nGenera CIM

nGen Proactive Chat

NICE Systems Ltd.

NICE SmartCenter



Parature, Inc.

Parature (News - Alert) Customer Service™


Customer Process Manager

Pitney Bowes Business Insight

Pitney Bowes Spectrum Technology Platform

Sage North America

ACT! by Sage

Service Cloud 2

SAP BusinessObjects

SAP BusinessObjects BI OnDemand



Soffront Software Inc;

Customer helpdesk


Business Process Outsourcing of Customer Management

Stream Global Services

Stream Global Services

SugarCRM Inc.

Sugar Professional


Syntellect PhoneLink for

Thomas L. Cardella & Associates

Thomas L. Cardella & Associates

Tigerpaw Software, Inc.

Tigerpaw CRM+ v11


UTOPY SpeechMiner

Verint Witness Actionable Solutions

Impact 360® Customer Feedback

Xactly Corporation

Xactly (News - Alert) Incent

Z-Firm LLC


About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.  Please visit  

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast (News - Alert)'s Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners).

TMC also serves technology professionals with industry-specific Web sites:,, M2M,, Smart Products Ecosystem,,,,,, and

For more information about TMC, visit

TMC Contact:

Jan Pierret

Marketing Manager

203-852-6800, ext. 228


Edited by Kelly McGuire

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