25th Annual Top 50 Interactive Teleservices Agencies Ranking Announced by Customer Interaction Solutions Magazine

Norwalk, CT (March 22, 2010) Technology Marketing Corporation (TMC (News - Alert)), a global integrated media company, today announced the Interactive winners of Customer Interaction Solutions magazine's Silver Anniversary Top 50 Teleservices Agencies Ranking. Customer Interaction Solutions has been the preeminent publication in call center, CRM and teleservices industries since 1982.

The 2010 Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound, as measured by the amount of billable teleservices minutes companies completed during the past year.

"The Top 50 Teleservices Agencies Ranking offers our readers the most honest and reliable ranking of companies.  It is truly the benchmark for choosing large-size, large-capacity teleservices agencies," said Rich Tehrani, CEO, TMC.  "These companies that we recognized have demonstrated to the editors of Customer Interaction Solutions that they are the largest outsourced call center providers in the industry."

Winners of the Top 50 Teleservices Agencies have met the stringent criteria set by the editors of Customer Interaction Solutions.  Billable minutes were verified by the editors for accuracy and reliability. 

The Top 50 Interactive Teleservices Agencies Rankings are published in the April 2010 issue of Customer Interaction Solutions magazine. Inbound winners will also be featured in the April 2010 issue. Outbound winners are published in the March 2010 issue.

For more information, please visit www.tmcnet.com.

Interactive Top 50 Teleservices Agency Ranking

INTERACTIVE INBOUND

1. XO Interactive (Beaverton, OR)

2. PCCW (Hong Kong) & Influent (Dublin, OH)

3. Teleperformance USA (Salt Lake City, UT)

4. Teleperformance Group (Paris, France)

5. GC Services Limited Partnership (Houston, TX)

6. Cross Country Automotive Services (Medford, MA)

7. TMS Health (Boca Raton, FL)

8. Sitel Operating Corporation (Nashville, TN)

9. LiveOps (Santa Clara, CA (News - Alert))

10. Telerx (Horsham, PA)

11. Synergy Solutions, Inc. (Scottsdale, AZ)

12. Accent Marketing Services (Jeffersonville, IN)

13. PRC Global Contact Management Solutions (Plantation, FL)

14. The Connection (Burnsville, MN)

15. VXI Global Solutions (Los Angeles, CA)

16. 24-7 Intouch (Regina, SK)

17. Telvista, Inc. (Dallas, TX)

GLOBAL AGGREGATE RANKING

1. Teleperformance Group (Paris, France)

2. Teleperformance USA (Salt Lake City, UT)

3. Sitel Operating Corporation (Nashville, TN)

4. XO Interactive (Beaverton, OR)

5. GC Services Limited Partnership (Houston, TX)

6. LiveOps (Santa Clara, CA)

7. PRC Global Contact Management Solutions (Plantation, FL)

8. PCCW (Hong Kong) & Influent (Dublin, OH)

9. DialAmerica (Mahwah, NJ)

10. Cross Country Automotive Services (Medford, MA)

11. Accent Marketing Services (Jeffersonville, IN)

12. Americall Group, Inc. (Naperville, IL), a TelePerformance Company

13. VXI Global Solutions (Los Angeles, CA)

14. Global Contact Services LLC (Salisbury, NC)

15. Telvista, Inc. (Dallas, TX)

16. The Results Companies (Dania Beach, FL)

17. TCIM Services, Inc. (Wilmington, DE)

18. The Connection (Burnsville, MN)

19. Telerx (Horsham, PA)

20. Synergy Solutions, Inc. (Scottsdale, AZ)

21. TMS Health (Boca Raton, FL)

22. Charlton (Madison, WI)

23. American Customer Care, Inc. (Bristol, CT)

24. AnswerNet (Willow Grove, PA)

25. Teleservices Direct (Indianapolis, IN)

26. Thomas L. Cardella & Associates (Cedar Rapids, IA)

27. Ameridial (North Canton, OH)

28. Hamilton Contact Center Services (Aurora, NE)

29. Affinitas Corporation (Omaha, NE)

30. Skybridge Marketing Group (Greenfield, MN)

31. 24-7 Intouch (Regina, SK)

32. O'Currance, Inc. (Draper, VT)

33. Voxdata (Toronto, ON)

34. ListenUp Espanol (Portland, ME)

35. Ansafone Contact Centers (Santa Ana, CA)

36. 121 Direct Response (Philadelphia, PA)

37. InService America (Forest, VA)

38. Greene, an RMG Direct Company (Lincolnshire, IL)

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper. CIS has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.  CIS reaches more than 250,000 readers every month.  Please visit www.cismag.com.  

About TMC

Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast (News - Alert)'s Top U.S. sites, placing TMCnet in the nation's top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO (News - Alert)); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium (News - Alert)); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://tmcnet.com/.

TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com. 

For more information about TMC, visit www.tmcnet.com.

Contact:

Jan Pierret

Marketing Manager

TMC
Tel: 203-852-6800 x228
jpierret@tmcnet.com
www.tmcnet.com

Edited by Kelly McGuire