Aeroprise Mobility for BMC Service Request App for the BlackBerry Released

Aeroprise (News - Alert), Inc. reportedly announced the release of Aeroprise Mobility for BMC Service Request or SRM, which is a self-service application for the BlackBerry (News - Alert) smartphone. 

This self service application is expected to help companies with mobile employees who form 70 percent of the workforce in the US. Companies will be able to save on IT costs, boost service performance and also enhance customer satisfaction. 

Aeroprise Mobility for BMC SRM app is built on Rhomobile’s Rhodes smartphone app framework, the RhoHub hosted smartphone app development service and RhoSync server to synchronize data within the application, said company sources.

The new Aeroprise app extends key functionality of BMC Software’s (News - Alert) BMC SRM solution to the BlackBerry smartphone. Business users will be able to submit and track service requests and managers will be able to review and approve team members’ requests at anytime. Aeroprise Mobility is expected to help reduce desk call volume, increase IT support staff productivity and also bring down cost-per-incident to $1 from $24.

“With more than two-thirds of all U.S. business workers considered mobile, it’s essential to provide a way for the workforce to submit, track and manage service requests while away from the office,” said Dan Turchin (News - Alert), CEO of Aeroprise in a release. 

“With real-time information and updates enabled by RhoSync, Aeroprise Mobility for BMC SRM offers all of the power of a desktop service on the mobile device, allowing IT to focus on business-critical issues and initiatives,” Turchin added.

CTO of BMC, Kia Behnia said that the strategic relationship between BMC and Aeroprise makes it easy for companies to simplify IT operations, with a quick return on their investment. Mobility enhances the impact dynamic Business Service Management has on customers by improving efficiency, increasing service levels and reducing IT costs, he noted.

Aeroprise offers mobility solutions for BMC Remedy IT Service Management or ITSM Suite, including Service Desk, Change Management and Asset Management.

Rhomobile’s RhoSync helps Aeroprise Mobility for BMC SRM users to sync data with the device allowing them to access and submit information irrespective of whether there is an Internet or cellular connection. The app leverages RhoSync’s “push-based sync optimization”. RhoSync is a sync server that uses the push capability of the BlackBerry Enterprise Server and iPhone (News - Alert) 3.0 SDK to deliver near real time data to the device.