Contact Centre Featured Article
Related Contact Center Solutions Articles
ZohoCRM approves the phone bridge integration with Oracle Contact Center Anywhere hosted by Promero.
There is an old saying that, "You can't teach an old dog new tricks." However, in the mission critical area of improving the customer experience that is now at or near the top of C-level priority lists around the world, that phrase could be altered to, "A new dog can teach an old dog new tricks." A good example of this comes from Ann Arbor, Michigan-based next generation mobile payment solutions company Stratos, Inc., with the announcement that it has maintained a consistent 93 percent satisfact…
Avtex, a provider of customer experience software and consulting services, recently announced that it has received the Interactive Intelligence Chairman's Award.
Troy, Michigan-based North American Bancard (NAB), an industry leader in credit card processing and provider of the PayAnywhere Storefront and mobile point-of-sale solutions, announced that its customer service and mobile and tech support teams won customer experience solutions provider Interactive Intelligence's Best Help Desk/Tech Support Team Award.
It has been said that customer interaction centers are the front door to any organization's value chain. This is an accurate description of the transformations taking place in contact centers as a result of enhancements in multichannel communications, speech analytics, IVR capabilities, integrations with unified communications capabilities (UC) and other collaboration tools and applications, and the move to the cloud...
Featured Success Story
Featured Product Demo
- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
- Part 1: Home Agents: The Big Game Changer [white paper]
- Part 2: Leveraging Technology for Remote Agents
- Part 3: Next Generation Home Working
- Excelling at Mobile Customer Service [white paper]
- Transforming a Measurement Program into a Meaningful Program: 8 Great "Next Steps" [white paper]
- A Practical Guide to Making SMS a Valuable Media Channel for Business [practical guide]
- A Practical Guide to Automating Key Business Processes [practical guide]
- A Practical Guide to Migrating to VoIP - Planning and Design Considerations
- Heartland Dental Deploys Interactive Intelligence All-in-One IP Communications Software Suite
Jan 7, 2014
- Interactive Intelligence Cloud Offering Has Successfully Met Compliance Requirements for PCI Data Security Standard
Dec 19, 2013
- Interactive Intelligence CEO Shares Cloud Vision in Frost & Sullivan Video Interview
Dec 18, 2013
- View Summary Interactive Intelligence Honored with a Glassdoor Employees' Choice Award as One of the Best Places to Work in the U.S.
Dec 11, 2013
- Interactive Intelligence Adds Senior Staff to Enhance Cloud Communications Infrastructure, Service and Support
Dec 10, 2013