Adapt Receives Conquest Award for the Fifth Time

Pegasystems Introduces Solution to Help Call Centers with Continuity Through Mobile and Social Media Channels

While you may have been proud of your call center's ability to blend and handle multiple channels once upon a time, chances are...if you're like most call centers...you're starting to feel a little overwhelmed by the changes of recent years. Handling newer media and newer technologies - think of the fact that most of your customers are now going mobile with their data, and therefore their needs as customers - cannot be done with "good enough" customer support platforms. Add to that the trials of… [ Read More ]
02/15/2012

Stellar, TelePresence Introduce 3-D Video Contact Center Services

Stellar has expanded its customer outreach to include an innovative technology from TelePresence Tech. [ Read More ]
02/15/2012

Mitel Integrates Contact Center Solution with VMware View

With an objective to bring desktop virtualization to the contact centers, virtualization and cloud infrastructure solutions provider VMware Inc. has integrated Mitel's Contact Center Solution for VMware View. This integration enables contact center managers to better serve customers with centralized administration and better security as well as the ability to reduce costs. [ Read More ]
02/14/2012

Blending: The Key to Broadening Call Center Quality without Additional Resources

While many a corporate call center has found, in recent years, the need to tighten its belt, other call centers with shallower pockets, such as those that support non-profit groups or government agencies and civil services, have found the budget crunch to be even more dire. [ Read More ]
02/14/2012