Contact Centre Featured Article

March 13, 2013

Shangri-La Unveils Customer Contact Center in China


Shangri-La Hotels and Resorts are all set to unveil a Customer Contact Center in China. Starting 13 March 2013, customers from mainland China, Hong Kong, Taiwan and Macau will be able to utilize the call center’s toll-free service for making inbound and outbound reservations. Members of Golden Circle inside Greater China can also contact the center for all their requirements.

The latest Customer Contact Center, situated in Guangzhou, will be offering services in Putonghua, Cantonese and English languages. The center will also deal with member queries, reservations and trade in of awards especially for Golden Circle associates.

In a statement, Kent Zhu, Chief Marketing Officer at Shangri-La said, "With 40 hotels in Greater China and more in the development pipeline, China remains a key focus in our group. Our new dedicated customer contact centre will help us better serve our guests and enhance their overall booking experience."

Guests in mainland China can use the toll-free number for making reservations. Similarly guests in Hong Kong, Macau and Taiwan need to dial in the toll-free numbers 2331 6688, 0800 880 and 008 0185 5818 respectively. 

The Chinese Customer Contact Center will operate for 12 hours each day. The China center will be managed by Shangri-La's Customer Contact Center in Malaysia for the remaining 12 hours each day. 

Shangri-La Hotels and Resorts are one the major hotel organizations across the globe. The group is based in Hong Kong and presently owns and/or supervises 78 hotels with a minimum of 32,000 rooms. These hotels are managed using the Shangri-La, Kerry and Traders brands. Shangri-La Hotels are five-star opulence hotels situated in prime city addresses across Asia and the Middle East. While Traders Hotels are a combination of attentive simplicity and the kindness and genuineness of Asian hospitality, Kerry Hotels are lively and happening places, busy with life and activity.




Edited by Brooke Neuman


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