Contact Centre Featured Article

January 31, 2013

Welsh Call Center Industry Looking for a 'Star' Voice


If you’re Welsh (and sound like it), a contact center worker and you have a great voice, the Welsh Contact Centre Forum may have a job opportunity for you. The Forum is looking for a “star” to help mark the re-launch of www.buzzwales.com, a jobs board for contact center positions that also contains industry news and trends.

Contact centers are big business in Wales, where the industry currently employs close to 30,000 people across 140+ facilities, contributing £400 million ($632.3 million) to the economy each year. The call center industry is one of the few to have continued to recruit throughout the recession, and research by the Welsh Contact Center Forum shows this trend is set to increase. Wales is an ideal “near shore” destination for UK call centers: wages are lower than in England, experienced agents are readily available and telecom infrastructure is sufficiently robust. Other regions in the UK also view the Welsh accent as hospitable.

“Technology from Twitter (News - Alert) to e-mail may have changed the way organizations liaise with their customers’ queries, but the human voice is still a vital part of a contact center’s customer service,” said Sandra Busby, managing director at Welsh Contact Center Forum, in a statement announcing the search. “The Welsh voice has historically scored well in national surveys and is viewed as warm, approachable and friendly. By launching the search for the voice of buzzwales we want to show people across the region a real-life employee who can tell them about the realities of working in this fast-paced and vibrant environment.”

The Forum is asking that Welsh call centers that wish to participate nominate their candidates by the February 6th. The group says it is seeking high achievers, those that are committed to their job and the call center industry, and who always go “that extra mile” to keep customers happy. Entries will be judged by an independent panel and chosen entries will be published on Buzzwales.com as blog pieces to give an idea of what life is like within the call center industry. 

A shortlist of finalists will be chosen and interviewed by telephone. The winning voice will star in a radio and bus-side advertising campaign to promote the benefits of careers in contact centers to prospective employees across the country. The winner will win a £100 high street voucher with finalists receiving £50 vouchers and all published entries £20 vouchers.

For more information, contact Sophie Spooner or Dan Tyte at Working Word on 029 2064 6840 or e-mail at buzzwales@workingword.co.uk.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, happening now in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman


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