Contact Centre Featured Article

January 29, 2013

Listen to Your Granny: She Just Might Help You Save the Environment


The World Wildlife Fund (WWF) has set up a National Sweater Day in Canada on February 7. In partnership with Loblaw Companies, WWF encourages Canadians to wear sweaters and turn down their heat to lower their carbon footprints.

And in case you forget National Sweater Day, you can receive a phone call from your very own granny!

These grannies are just your ordinary Grandmas or Nanas. They’re carefully selected through an audition process to join WWF’s National Sweater Day call center.

You can select your own personal granny on the National Sweater Day website. This granny will call you to remind you to wear your sweater starting on February 4 and ending on February 7 for procrastinators.

You can choose a granny from four different personality categories including Sweet, Cranky, Doting and Guilt-Tripping.

Individuals can also listen to a quick mp3 of each granny so that you can choose the sweet voice that will motivate you to grab your favorite Argyle. When you’ve made your selection, you enter your name, your e-mail address and your own or a friend’s phone number to schedule a reminder call from WWF’s Granny Call Center.

This year, a granny named Gladys is spearheading the Granny Call Center initiative. Gladys, who sports the nickname “Bubbie” and loves to play euchre, and her team of elder stateswomen will call Canadians who have booked reminders for both themselves and their friends.

According to WWF, if Canadians lowered their heat setting by 2 C for the winter, Canadian greenhouse gas emissions would drop by four megatons. In 2011, more than 1.5 million Canadians and 300 organizations participated in the Sweater Day event.

“It's really inspiring to have all of these lovely people sharing their support for the environment,” Gladys shared in a statement. “I have a feeling this is going to be a busy year for our grannies and I can't wait!”


Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, happening now in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker


Related Contact Center Solutions Articles

    Golden Gate BPO Solutions Partners with NETCAST BPO Services

    When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
    05/21/2015

    AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

    In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
    05/21/2015

    Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

    When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
    05/12/2015

    Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

    The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
    05/12/2015

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured eBook

    All Things Customer Interaction Solutions eBOOK
    It has been said that customer interaction centers are the front door to any organization's value chain. This is an accurate description of the transformations taking place in contact centers as a result of enhancements in multichannel communications, speech analytics, IVR capabilities, integrations with unified communications capabilities (UC) and other collaboration tools and applications, and the move to the cloud...

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier-free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources

Ask the Expert