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Brazil's Istmo Solutions has teamed up with worker optimization expert OpenSpan in order to provide contact center services throughout the nation of Brazil. OpenSpan was in the process of looking for a partner who could help improve contact center services within Brazil, and though they were already experts in activity management and automation services, Istmo's 17 years of experience in South America will help them resell and support desktop automation services to the Brazilian call center mark…
Regardless of the industry, sales teams and marketing personnel have a common goal: capturing higher quality leads and accelerating their conversion. RealPage, which provides comprehensive property management software, has understood how important it is to reach out to prospects and strike while the iron is hot; hence, it has added an email service enhancement -Instant Call Reply -to its contact center leasing suite.
Interactive Intelligence has signed a letter of intent to acquire OrgSpan Inc., a privately held company that offers cloud-based enterprise social communications solutions.
On behalf of TMCnet I'd like to wish a happy holiday to those celebrating Passover and Easter this week. Interestingly, despite the short week there was no shortage of news in the Contact Center Solutions Community.
It has been said that customer interaction centers are the front door to any organization's value chain. This is an accurate description of the transformations taking place in contact centers as a result of enhancements in multichannel communications, speech analytics, IVR capabilities, integrations with unified communications capabilities (UC) and other collaboration tools and applications, and the move to the cloud...
Featured Success Story
Featured Product Demo
- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
- Part 1: Home Agents: The Big Game Changer [white paper]
- Part 2: Leveraging Technology for Remote Agents
- Part 3: Next Generation Home Working
- Excelling at Mobile Customer Service [white paper]
- Transforming a Measurement Program into a Meaningful Program: 8 Great "Next Steps" [white paper]
- A Practical Guide to Making SMS a Valuable Media Channel for Business [practical guide]
- A Practical Guide to Automating Key Business Processes [practical guide]
- A Practical Guide to Migrating to VoIP - Planning and Design Considerations
- Heartland Dental Deploys Interactive Intelligence All-in-One IP Communications Software Suite
Jan 7, 2014
- Interactive Intelligence Cloud Offering Has Successfully Met Compliance Requirements for PCI Data Security Standard
Dec 19, 2013
- Interactive Intelligence CEO Shares Cloud Vision in Frost & Sullivan Video Interview
Dec 18, 2013
- View Summary Interactive Intelligence Honored with a Glassdoor Employees' Choice Award as One of the Best Places to Work in the U.S.
Dec 11, 2013
- Interactive Intelligence Adds Senior Staff to Enhance Cloud Communications Infrastructure, Service and Support
Dec 10, 2013