Contact Centre Featured Article

October 26, 2012

Call Center to Close in Sudbury


After months of varying reports, the word has finally come out regarding the fate of the Teletech call center in Sudbury. While efforts were originally being drafted to save the operation, and by extension, the jobs it created, Teletech has decided to officially close the Sudbury call center in question.

Employees of the call center have been laid off, and their jobs at the Rainbow Centre Mall have been revoked. 

With regard to the closing, Teletech has tried to remain as diplomatic as possible. Recently, a Teletech spokeswoman, Jeanna Blatt, affirmed what employees of the call center were dreading, namely that their place of business would be shuttered.

Blatt reported that the call center’s doors closed earlier this month. Though the office is being shut down, Teletech will at least pay for the space for the remainder of the lease period. 

Teletech had been operating out of Sudbury since 1999, when it opened the call center within the Rainbow Center Mall. It has been known since July that this call center was in trouble, as another office closed locally and put over 200 people of out their jobs. More than 700 people were employees of Teletech’s local office, and these employees benefitted from the locality and relative good pay received from Teletech.

Many former employees were caught off guard by the closing, despite persistent rumors. 

This loss of work will undoubtedly come as a huge blow to Sudbury. The hundreds of employees recently out of work were, for the most part, people who were in dire need of steady pay and good prospects. The unemployment rate in Sudbury is below seven percent.

This development does not bode well for call centers as an institution, which have been failing left and right as businesspeople find other arrangements for their customer service needs. 




Edited by Braden Becker


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