Contact Centre Featured Article

October 26, 2012

Call Center to Close in Sudbury


After months of varying reports, the word has finally come out regarding the fate of the Teletech call center in Sudbury. While efforts were originally being drafted to save the operation, and by extension, the jobs it created, Teletech has decided to officially close the Sudbury call center in question.

Employees of the call center have been laid off, and their jobs at the Rainbow Centre Mall have been revoked. 

With regard to the closing, Teletech has tried to remain as diplomatic as possible. Recently, a Teletech spokeswoman, Jeanna Blatt, affirmed what employees of the call center were dreading, namely that their place of business would be shuttered.

Blatt reported that the call center’s doors closed earlier this month. Though the office is being shut down, Teletech will at least pay for the space for the remainder of the lease period. 

Teletech had been operating out of Sudbury since 1999, when it opened the call center within the Rainbow Center Mall. It has been known since July that this call center was in trouble, as another office closed locally and put over 200 people of out their jobs. More than 700 people were employees of Teletech’s local office, and these employees benefitted from the locality and relative good pay received from Teletech.

Many former employees were caught off guard by the closing, despite persistent rumors. 

This loss of work will undoubtedly come as a huge blow to Sudbury. The hundreds of employees recently out of work were, for the most part, people who were in dire need of steady pay and good prospects. The unemployment rate in Sudbury is below seven percent.

This development does not bode well for call centers as an institution, which have been failing left and right as businesspeople find other arrangements for their customer service needs. 




Edited by Braden Becker


Related Contact Center Solutions Articles

    Golden Gate BPO Solutions Partners with NETCAST BPO Services

    When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
    05/21/2015

    AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

    In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
    05/21/2015

    Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

    When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
    05/12/2015

    Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

    The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
    05/12/2015

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured eBook

    All Things Customer Interaction Solutions eBOOK
    It has been said that customer interaction centers are the front door to any organization's value chain. This is an accurate description of the transformations taking place in contact centers as a result of enhancements in multichannel communications, speech analytics, IVR capabilities, integrations with unified communications capabilities (UC) and other collaboration tools and applications, and the move to the cloud...

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier-free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources

Ask the Expert