Contact Centre Featured Article

October 03, 2012

Spark Response Call Center Instigates Recruitment Spree for 170 Christmas Staff


Recently, the premium UK contact center Spark Response has opened its gates for hiring 170 provisional employees for supervising the Christmas sprint.

Spark Response, with a trendy fleet of products and companies like Soap and Glory, Well Mount, FitFlop, Micro Scooters and Toys R Us, will receive a momentous acceleration in demand now. Subsequently, to manage their massive work load and to ensure purchase orders are processed before the arrival of Christmas, the contact center has advertised its need for additional assistance, with precisely 170 employees to fill the vacancy.   

Edward Duffy, spokes person for Spark Response, said that with the arrival of the Christmas season, several of its customers receive a gigantic upsurge in their sales pipeline, and as a result, they must also expand their workforce and resources. He added that they must ensure that they are capable of handling this massive expectation from its clients, and hence it shall be commencing the hiring process over the coming weeks.

With the new hiring process the total workforce of this Gateshead based contact center will increase to 300.

Duffy further added that the new vacancies that intend to fill are temporary. He explained that as they are a budding organization, they are always seeking good employees to fortify their team. He went on to add that applicants should weigh it as an ideal opportunity to make a lasting impression, for any future developments as they could soon be made as permanent staff.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, happening now in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman


Related Contact Center Solutions Articles

    Contact Center Solutions Week in Review

    The word "spanning" comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics. [ Read More ]
    08/30/2014

    Rise in Cloud Contact Center Traffic Volume in 2014

    Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
    08/29/2014

    Scripts and Metrics Only Take Call Centers So Far

    Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
    08/28/2014

    CSG Announces New Agreement with Leading Latin American Mobile Operator

    A top Latin American Mobile Operator recently signed a new agreement with CSG International to support its next-generation data and analytics capabilities. [ Read More ]
    08/28/2014

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured eBook

    All Things Customer Interaction Solutions eBOOK
    It has been said that customer interaction centers are the front door to any organization's value chain. This is an accurate description of the transformations taking place in contact centers as a result of enhancements in multichannel communications, speech analytics, IVR capabilities, integrations with unified communications capabilities (UC) and other collaboration tools and applications, and the move to the cloud...

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier-free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources

Ask the Expert