Altitude Software Offers Afro Asian Assistance, Unique Contact Center

Altitude Software will start offering a dedicated unique multimedia contact center for Afro Asian Assistance, the Travel Assistance and Travel Insurance company. Located in Manama, Bahrain, Altitude will help boost service levels and efficiency of Afro Asian Assistance. 

According to Omar-Javier Baba Quiros, Afro Asian Assistance Managing Director, the company foresaw future growth in the region and had put measures in place to ensure they were able to serve their growing list of customers. “Afro Asian Assistance was created to be the region’s 1st choice assistance company,” said Omar.

The company has seen tremendous growth over the last 12 months, allowing the company to become one of the best travel assistance and insurance providers in the Middle East and North Africa. Services the company provides include travel and roadside assistance, car replacement and even home assistance. Some of the countries it covers include Lebanon, Jordan, Yemen and Syria.

According to Omar, Altitude Software (News - Alert) helps incorporate “the best technology available to service the company’s customers and ultimately, drive Assistance Services business to new heights.” The Bahrain contact center is especially critical across the region.

The company offers 24/7 roadside and travel assistance services. When a customer’s car breaks down, for example, the contact center coordinates all roadside assistance, tracking the vehicle’s location using GPS/GSM technology and geospatial mapping within seconds. From here, the system automatically locates the nearest provider and a call is made within minutes. The contact center ensures that during the whole process, the customer is informed of progress with a guarantee that the car will be back in service.

The center essentially initiates and coordinates the entire process of roadside assistance.

The Altitude platform will also have the company extend services and include SMS, Skype (News - Alert) and social media interactions, making it easy and cheaper to deploy additional functionality when the need arises.

Altitude uCI has a 10-year track record and has won over 50 Industry Awards in the contact center industry, specializing in real-time management, enterprise functionality and the ability to extend these functionalities as companies evolve.