AltiGen Communications Teams with Nexus Open Systems

Looking to automate its diverse contact centre requirements, Coastline Housing has deployed AltiGen's MaxACD for Microsoft (News - Alert) Lync Server, the company has announced.

Lync now gets a simple to deploy, simple to use, and simple to manage feature rich call centre from AltiGen's MaxACD Contact Centre for Lync. To provide a compelling communications solution either on premise or delivered through the cloud, powerful features such as skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, Call Recording and monitoring, and reporting, are all tightly integrated with Microsoft Lync, the company stated in a press release.

"Nexus Open Systems (News - Alert) is an ideal company to partner with," said Paul Fullman, AltiGen's VP of Sales for the EMEA region in a company press release. "Their experience in delivering integrated voice and data networks makes Nexus Open Systems a natural choice for our customers wishing to deploy Microsoft Lync and AltiGen (News - Alert) MaxACD contact centre solutions.”

A Microsoft Gold Partner and AltiGen Business Partner, Nexus Open Systems recently completed the deployment of both Microsoft Lync Server 2010 and AltiGen's MaxACD contact centre solution for Lync. Nexus. Both were established in 1998 and are based in Exeter, in the heart of the South West of England.

For companies and organizations of all sizes that require true technical expertise to meet their goals, Nexus delivers computer network and technology solutions. Through better productivity, lower costs, greater competitiveness, improved responsiveness and flexibility, the main goal of Nexus is to make their clients' business more successful.

In January 2011, U.S. auto dealer ATC Freightliner Group selected the unified communications and contact center solutions of AltiGen Communications, Inc. as part of a broader strategy to strengthen its customer service. The solutions have already been deployed at its facilities across Texas and Oklahoma. They will enable the Freightliner to route the customer’s call directly to the product’s expert, therefore, customers can raise the question about a specific part directly with the product expert.