Interactive Intelligence Honors Adapt Telephony Services with Three New Awards

Adapt Telephony Services, a reseller and systems integrator of the Interactive Intelligence (News - Alert) suite of unified IP business communications software, announced it has won three awards from Interactive Intelligence.

The three awards Adapt has won include Vision Award, Credit Union Award and Pace Setter, Enterprise Award.

The company won the 2011 Interactive Intelligence Vision Award for its integration of the of the Interactive Intelligence software with “StreetSafe,” an anti-crime service of PeopleGuard. StreetSafe, which combines smart phones and GPS applications, offers instant around-the-clock “walk with me” services or “red button” emergency assistance.

The Credit Union Award is conferred to Adapt for generating the most sales revenue from customers in this vertical during the 12-month evaluation period. It recognizes Adapt’s leadership in helping the nation’s credit unions deploy its IP communications software suite called Customer Interaction Center (CIC). Adapt has more than 70 credit union customers throughout the U.S.

Pace Setter, Enterprise Award was given to Adapt for generating the most North American enterprise IP telephony sales revenue. Revenue was calculated based on the most CIC enterprise IP telephony seat licenses sold in North America during the 12-month evaluation period.

Nearly 200 North American resellers compete for Interactive Intelligence partner awards annually, according to Adapt officials.

“As a multiple award-winner this year, Adapt has clearly demonstrated its unique ability to provide creative, customer-focused communications technology solutions,” said Paul Weber, Interactive Intelligence vice president of sales, in a statement.

Adapt delivers to banking, credit union, collection, insurance, health care and retail customers through more than 50 CIC-certified technical and sales staff members.  The company has led more than 300 successful Interactive Intelligence deployments for customers nationwide

CIC, an all-in-one IP communications software suite, provides contact center automation, enterprise IP telephony, and business process automation functionality for mid-size to large organizations.

“Winning these awards has helped us meet our business objectives while also motivating our employees,” said Jerry Brown, vice president of sales at Adapt. “Adapt team members involved in the StreetSafe anti-crime system, for instance, felt great satisfaction from having their work held up among peers as visionary.”

Adapt serves its banking, credit union, collection, insurance, health care and retail customers through more than 50 CIC-certified technical and sales staff members.  Adapt has led more than 300 successful Interactive Intelligence deployments for customers nationwide.

Earlier in November, Adapt announced Interactive Intelligence has honored Adapt Telephony Services with its annual 2011 Conquest Award. The Conquest Award is given to the Interactive Intelligence reseller that has signed the most new contact center and enterprise customers throughout North America during the award evaluation period.

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