Contact Centre Featured Article

December 22, 2011

LiveOps Successfully Acquires Datasquirt Limited

By Deepika Mala


LiveOps (News - Alert), Inc., the only contact center leader focused on providing the full platform, applications and talent in the cloud, has successfully completed the acquisition of New Zealand-based Datasquirt (News - Alert) Limited.

Officials announced that the shareholder approvals and customary closing conditions of the acquisition have now been completed.

In a release, Marty Beard, president and CEO, LiveOps, said, “The close of this acquisition underscores our commitment to grow LiveOps internationally by taking full advantage of the global social and mobile revolution. LiveOps is now at the forefront of enabling contact centers to transform customer interactions by allowing their agents to engage across multiple channels including Twitter (News - Alert), mobile, SMS, email, and web chat.”

LiveOps has also appointed Datasquirt’s talented professionals Aaron Ridgway and Kieron Lawson as SVP of International Sales and Chief Architect respectively.

Ridgway was the managing director, CEO and founder of Datasquirt, whereas Lawson was the chief technology officer. Lawson has been responsible for the architecture and framework of Datasquirt's award-winning multichannel and social offering, CONTACT.

“Equally important to LiveOps' future is the addition of the world-class Datasquirt team of cloud contact center engineering and sales experts. LiveOps' current and prospective clients are already benefiting from the success stories and lessons learned by Datasquirt's clients who have transformed their businesses by implementing social and mobile applications in their contact centers,” Beard added.

In related news, LiveOps recently announced that it has been named a finalist in the inaugural 2012 Cloud Awards program in the “Best Platform as a Service” category. The Cloud Awards is a premier international cloud computing awards program that recognizes and celebrates industry leaders and pioneers in the field of cloud computing.

The awards program is open internationally across the US, Europe, Middle East and Africa. Entries are accepted from organizations of any size, whether they are start-ups or established vendors.



Deepika Mala is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Jennifer Russell


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