TeleSource Center Set to Hire More Call Center Representatives

Business-to-Business (B2B) telemarketing services provider TeleSource Center announced that it will hire additional call center representatives to meet client demand and expand its operations.

According to company sources the services offered by TeleSource encompasses appointment setting, lead generation and event registration.

Nick McCallion, director of Client Services at TeleSource Center said in a release, “We’ve been fortunate enough to have a very good year thus far. Existing clients are continuing telemarketing projects and a steady inflow of new customers are engaging in telemarketing campaigns as well.”

“Hiring and training additional call center staff ensures that we can deliver the best results for any outbound telemarketing call campaign,” added McCallion.

Officials added that all the call center agents worked onsite from the corporate office itself. This type of arrangement enables a team environment that fosters excellent communication.

The company issued an invitation for prospective call center representatives. It announced that anyone who lives in the Bend, Oregon area and has customer services, sales or telemarketing experience can apply for the position.

TeleSource’s corporate call center is located in Bend, Oregon. It has several boutique firms which serves clients across the country. The company’s clients include small start-up companies to Fortune 500 companies. TeleSource Center completes millions of outbound telemarketing calls and generates thousands of qualified appointments with business decision makers.

A white paper published recently offers some insights into whether age of call center agents impact customer experience or not. Call centers are highly focused on data than any other form of business. The amount of data being monitored on a second-by-second basis is huge. Center leaders use these data to improve operational performance via coaching, call routing and so on.

In such an environment many call centers continue to allow myths to influence perceptions of agents’ tenure and on-the-job success. Some call center insiders believe that an agent’s age affects longevity and the quality of the customer’s experience. The white paper based on a research goes on to discuss if different generational groups produce different customer experiences. 

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