Contact Centre - Article Archive
VOXDATA Solutions Chooses Interactive Intelligence as its Communication Solution
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05/09/2012
Interactive Intelligence Makes Key Appointment in Australia-New Zealand Operations
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04/17/2012
Cisco Awards Cisco Unified Contact Centre Enterprise Authorised Technology Provider Status to Intact Integrated Services
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04/16/2012
Altitude Software Offers Afro Asian Assistance, Unique Contact Center
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04/13/2012
U.K. Utilities Struggling to Keep Customers Happy
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04/13/2012
Drishti Collaborates with PRTA, Expands in Australia
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04/04/2012
Effectiveness of Contact Centers Significantly Affects Customer Behavior
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03/29/2012
A Focus on Flexibility is Key for Cloud-based Contact Center Solutions
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03/29/2012
Alcatel-Lucent Releases New Conversation Software
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03/28/2012
SurePayroll Receives Six Stevie Awards for Customer Service and Sales
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03/12/2012
Chinese Telecom DYXnet Reports Record Contact Center Outsourcing Growth
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02/23/2012
ProtoCall One Unveils Demonstration Facility for Contact Center Managers
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02/23/2012
AltiGen Communications Teams with Nexus Open Systems
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02/14/2012
NextiraOne Obtains Cisco's Unified Contact Centre Enterprise ATP Status
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01/05/2012
Interactive Intelligence Honors Adapt Telephony Services with Three New Awards
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01/05/2012
DataPoint Introduces a New Indexing System
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01/04/2012
Interactive Intelligence's CIC Deployed by American Logistics Company
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12/29/2011
Contact Center Data You Should Look Into
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12/22/2011
LiveOps Successfully Acquires Datasquirt Limited
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12/22/2011
Chinese Mobile Firm Deploys Verint's Speech Analytics Solution
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12/22/2011
ethosIQ and CTI Architects Close Merger Deal
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12/21/2011
VPI Debuts VPI EMPOWER Suite 5.3 Contact Center Performance Optimization Solution
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12/20/2011
Early Adopter Release of Version 7.2 of OAISYS Talkument and Tracer Solutions Unveiled
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12/16/2011
American Logistics Upgrades Customer Service Center
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12/15/2011
Inefficient Call Forecasting Can Be Costing Your Contact Center Millions
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12/14/2011
Express Scripts Canada Introduces Online Prescription Manager and Member Contact Centre to Support Delivery to Its PBM Service Plan Members
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12/13/2011
TMCnet Contact Center Solutions Week in Review
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12/10/2011
UXC Connect Offers Australian first Contact Centre Solution to Improve Customer Service
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12/09/2011
NextiraOne Extends Reach of its Genesys Gold Partner Status in Four European Regions
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12/09/2011
St. Croix Orthopaedics Deploys Interactive Intelligence's Enterprise IP Telephony Software Suite
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12/07/2011
Convergys To Open First Contact Center in Jamaica
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12/07/2011
Zultys Unveils New Contact Center Management Tool
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12/06/2011
Mitel Updates Contact Center Solution for Greater Scalability and Social Media Monitoring
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12/06/2011
Altitude Announces New Merger with Microsoft Dynamics CRM 2011
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12/06/2011
TMCnet Contact Center Solutions Week in Review
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12/03/2011
PCI Compliance for Cloud-based Contact Centers with NewVoiceMedia
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12/01/2011
013 NetVision Deploys ClickRoster Advanced Edition for Contact Center Operations
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11/22/2011
Forbes Ranks Interactive Intelligence No. 8 among America's Best Small Companies
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11/22/2011
TMCnet Contact Center Solutions Week in Review
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11/19/2011
Initiative to Advance Contact Center Operating Models Announced
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11/11/2011
Customer Contact Association Releases a New Study
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11/11/2011
BenchmarkPortal Recognizes Proctor Financial, Inc. for its Superior Call Center Quality
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11/08/2011
Whaleback Announces Launch of CrystalBlue Contact Center Solution for SMEs
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11/08/2011
Frost & Sullivan Urges Tier 1 Vendors to Innovate and Compete Aggressively
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11/07/2011
U.S. Airways to Bring 400 Contact Center Jobs Back to the U.S.
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11/01/2011
3D Networks Wins Avaya (APAC) Contact Centre Partner of the Year Award
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10/31/2011
TMCnet Contact Center Solutions Week in Review
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10/29/2011
Interactive Intelligence CIC Integrates LiveLOOK Co-Browsing
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10/26/2011
CallCopy Recognized for the Third Time as the Fastest-Growing Companies by Columbus Business First
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10/25/2011
Free Webinar Explores Potential on Contact Center Consolidation
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10/25/2011
Vertical Solutions, Pervasive Software Team to Modify CRM-to-ERP Integration
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10/24/2011
Portman Travel Deploys Solutions from ShoreTel
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10/24/2011
TMCnet Contact Center Solutions Week in Review
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10/22/2011
Integrating Social Media and Customer Service to Drive Bottom Line Results
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10/21/2011
Contact Center Companies Utilize DXI-Easycall and tPoint Solutions to Cut Telecom and CRM Costs
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10/20/2011
TMCnet Contact Center Solutions Week in Review
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10/15/2011
States Using TriageLogic Call Center Solution to Support Emergency Response System
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10/06/2011
Delta Outsource Group Gains Competitive Edge with Hosted Latitude Software Suite
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10/05/2011
ITEXPO Video: Driving the Right Customer Experience
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10/04/2011
TMCnet Contact Center Solutions Week in Review
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10/01/2011
The Results Companies Achieves Productivity, Retention Gains using Evolv's Hiring Solution
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09/30/2011
Unified Messaging: Crayon Launches BT Messaging Technology for Increased Conversions
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09/30/2011
M5 Networks Launches Callfinity Contact Center
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09/29/2011
Seminar Program Organized by NextiraOne to Focus on Businesses Communications Issues
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09/29/2011
From ITEXPO WEST 2011: Contact Centers of America
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09/29/2011
Rostrvm Sponsors 6th Annual North West Contact Centre Awards
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09/28/2011
HyperQuality Releases Advanced ClearMetrix 3.0
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09/28/2011
InVision WFM Ranked Fifth in Call Centre Helper's Top 25 List
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09/28/2011
TMCnet Contact Center Solutions Week in Review
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09/24/2011
Australian Government's Contact Center Uses Sword Ciboodle Platform to Expand Its Services
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09/23/2011
Internode Picks LogMeIn Rescue to Enhance Customers' Support Experience
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09/23/2011
Customer Experience Management: The Most Misunderstood Business Concept
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09/22/2011
Policy Expert Selects Interactive Intelligence's CaaS Hosted Contact Solution
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09/20/2011
Taleo in Pact with DDI to Deliver Integrated Talent Management Solution
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09/19/2011
Satuit Unveils SatuitCRM v12 with Integrated CRM and SFA Functionality
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09/19/2011
InContact Conference Highlights Cloud Opportunities for the Contact Center
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09/19/2011
Whitestone Solicitors Unveils New Call Centre; Intros Enhanced Call Back Services on Compensation Claims
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09/19/2011
TMCnet Contact Center Solutions Week in Review
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09/17/2011
Take Back Control of the Agent Desktop to Optimize the Customer Experience
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09/16/2011
Sensee Selects CosmoCom Cloud-Based Contact Centre Solution
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09/15/2011
Tata Communications Offering New Cloud-Based Contact Center Functionality
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09/15/2011
Zendesk Introduces Zendesk Voice, the Most Affordable Way to Set up Cloud-Based Call Centers
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09/13/2011
The Benefits of Hosted Contact Center Solutions: ITEXPO West Interview
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09/13/2011
TMCnet Contact Center Solutions Week in Review
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09/10/2011
TeleSource Center Set to Hire More Call Center Representatives
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09/09/2011
Invocas Picks NewVoiceMedia for Cloud-based Contact Centre
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09/08/2011
TMCnet Contact Center Solutions Week in Review
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09/03/2011
BIA/Kelsey Releases the Findings of 'U.S. SMB Spending Forecast' Report
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08/31/2011
SP Data Appoints New President to Lead U.S. Expansion
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08/30/2011
DMG Consulting Unveils 2011-2012 Contact Center Performance Management Benchmark Study/Market Report
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08/29/2011
Avaya Aura Contact Center Adds Social Media Manager, Increases Scalability
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08/29/2011
TMCnet Contact Center Solutions Week in Review
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08/27/2011
I Love Rewards Names 50 Most Engaged Workplaces In The United States And Canada
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08/26/2011
VHT Reports Growth in its Government Market Segment
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08/26/2011
Business Intelligence Solution Provider QlikTech Selects NewVoiceMedia Contact Center Solution
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08/25/2011
Integration with Tactile CRM Released by LiveChat
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08/23/2011
Business Intelligence Solution Provider QlikTec Selects NewVoiceMedia Contact Center Solution
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08/23/2011
Interactive Intelligence Turns Focus to South Africa
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08/22/2011
TMCnet's Contact Center Solutions Week in Review
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08/20/2011
LiveOps Encourages Contact Centers to Migrate to Cloud
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08/19/2011
Featured Product Demo
CIC has always been a powerful all-on-one solution for IP business
communications. Now with the release of 4.0, CIC provides an architecture
that's even more powerful, user tools to make the customer experience even
more satisfying, and management tools that improve the performance of
any business - dramatically
...
Featured eBook
Featured Videos
Featured Resources
- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Interactive Intelligence Launches Ditch the Frustration Campaign [podcast]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
Consolidating Infrastructures: IT's New Call to Business [white paper]
The Value of a Combined Solution for Enterprise IP Telephony and Customer Care
[white paper]
Building Customer Centricity through Expertise-Based Interactions [white paper]
Back to Basics: All-in-One versus Individual Best-of-Breed Solutions [white paper]
Workforce Management: It's more than just software [white paper]
A Practical Guide to The Effective Use of Automated Dialing in Collections [practical guide]
A Practical Guide to Measuring and Managing Shrinkage in the Contact Center [practical guide]
A Practical Guide to Measuring Customer Satisfaction in the Contact Center [practical guide]
Ask the Expert
Press Releases
Interactive Intelligence to Announce First-Quarter 2012 Financial Results
4/16/2012
Interactive Intelligence to Host Cloud-based Communications Industry Web Event
4/12/2012
Interactive Intelligence Opens West Lafayette Training Center for Purdue Computer Students
4/10/2012
Interactive Intelligence Announces Keynote Speakers for Interactions 2012
4/9/2012












