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Contact Centre - Article Archive
VOXDATA Solutions Chooses Interactive Intelligence as its Communication Solution
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05/09/2012- Interactive Intelligence Makes Key Appointment in Australia-New Zealand Operations
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04/17/2012 - Cisco Awards Cisco Unified Contact Centre Enterprise Authorised Technology Provider Status to Intact Integrated Services
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04/16/2012 - Altitude Software Offers Afro Asian Assistance, Unique Contact Center
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04/13/2012 - U.K. Utilities Struggling to Keep Customers Happy
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04/13/2012 - Drishti Collaborates with PRTA, Expands in Australia
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04/04/2012 - Effectiveness of Contact Centers Significantly Affects Customer Behavior
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03/29/2012 - A Focus on Flexibility is Key for Cloud-based Contact Center Solutions
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03/29/2012 - Alcatel-Lucent Releases New Conversation Software
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03/28/2012 - SurePayroll Receives Six Stevie Awards for Customer Service and Sales
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03/12/2012 - Chinese Telecom DYXnet Reports Record Contact Center Outsourcing Growth
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02/23/2012 - ProtoCall One Unveils Demonstration Facility for Contact Center Managers
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02/23/2012 - AltiGen Communications Teams with Nexus Open Systems
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02/14/2012 - NextiraOne Obtains Cisco's Unified Contact Centre Enterprise ATP Status
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01/05/2012 - Interactive Intelligence Honors Adapt Telephony Services with Three New Awards
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01/05/2012 - DataPoint Introduces a New Indexing System
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01/04/2012 - Interactive Intelligence's CIC Deployed by American Logistics Company
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12/29/2011 - Contact Center Data You Should Look Into
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12/22/2011 - LiveOps Successfully Acquires Datasquirt Limited
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12/22/2011 - Chinese Mobile Firm Deploys Verint's Speech Analytics Solution
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12/22/2011 - ethosIQ and CTI Architects Close Merger Deal
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12/21/2011 - VPI Debuts VPI EMPOWER Suite 5.3 Contact Center Performance Optimization Solution
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12/20/2011 - Early Adopter Release of Version 7.2 of OAISYS Talkument and Tracer Solutions Unveiled
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12/16/2011 - American Logistics Upgrades Customer Service Center
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12/15/2011 - Inefficient Call Forecasting Can Be Costing Your Contact Center Millions
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12/14/2011 - Express Scripts Canada Introduces Online Prescription Manager and Member Contact Centre to Support Delivery to Its PBM Service Plan Members
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12/13/2011 - TMCnet Contact Center Solutions Week in Review
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12/10/2011 - UXC Connect Offers Australian first Contact Centre Solution to Improve Customer Service
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12/09/2011 - NextiraOne Extends Reach of its Genesys Gold Partner Status in Four European Regions
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12/09/2011 - St. Croix Orthopaedics Deploys Interactive Intelligence's Enterprise IP Telephony Software Suite
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12/07/2011 - Convergys To Open First Contact Center in Jamaica
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12/07/2011 - Zultys Unveils New Contact Center Management Tool
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12/06/2011 - Mitel Updates Contact Center Solution for Greater Scalability and Social Media Monitoring
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12/06/2011 - Altitude Announces New Merger with Microsoft Dynamics CRM 2011
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12/06/2011 - TMCnet Contact Center Solutions Week in Review
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12/03/2011 - PCI Compliance for Cloud-based Contact Centers with NewVoiceMedia
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12/01/2011 - 013 NetVision Deploys ClickRoster Advanced Edition for Contact Center Operations
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11/22/2011 - Forbes Ranks Interactive Intelligence No. 8 among America's Best Small Companies
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11/22/2011 - TMCnet Contact Center Solutions Week in Review
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11/19/2011 - Initiative to Advance Contact Center Operating Models Announced
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11/11/2011 - Customer Contact Association Releases a New Study
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11/11/2011 - BenchmarkPortal Recognizes Proctor Financial, Inc. for its Superior Call Center Quality
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11/08/2011 - Whaleback Announces Launch of CrystalBlue Contact Center Solution for SMEs
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11/08/2011 - Frost & Sullivan Urges Tier 1 Vendors to Innovate and Compete Aggressively
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11/07/2011 - U.S. Airways to Bring 400 Contact Center Jobs Back to the U.S.
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11/01/2011 - 3D Networks Wins Avaya (APAC) Contact Centre Partner of the Year Award
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10/31/2011 - TMCnet Contact Center Solutions Week in Review
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10/29/2011 - Interactive Intelligence CIC Integrates LiveLOOK Co-Browsing
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10/26/2011 - CallCopy Recognized for the Third Time as the Fastest-Growing Companies by Columbus Business First
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10/25/2011 - Free Webinar Explores Potential on Contact Center Consolidation
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10/25/2011 - Vertical Solutions, Pervasive Software Team to Modify CRM-to-ERP Integration
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10/24/2011 - Portman Travel Deploys Solutions from ShoreTel
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10/24/2011 - TMCnet Contact Center Solutions Week in Review
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10/22/2011 - Integrating Social Media and Customer Service to Drive Bottom Line Results
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10/21/2011 - Contact Center Companies Utilize DXI-Easycall and tPoint Solutions to Cut Telecom and CRM Costs
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10/20/2011 - TMCnet Contact Center Solutions Week in Review
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10/15/2011 - States Using TriageLogic Call Center Solution to Support Emergency Response System
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10/06/2011 - Delta Outsource Group Gains Competitive Edge with Hosted Latitude Software Suite
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10/05/2011 - ITEXPO Video: Driving the Right Customer Experience
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10/04/2011 - TMCnet Contact Center Solutions Week in Review
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10/01/2011 - The Results Companies Achieves Productivity, Retention Gains using Evolv's Hiring Solution
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09/30/2011 - Unified Messaging: Crayon Launches BT Messaging Technology for Increased Conversions
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09/30/2011 - M5 Networks Launches Callfinity Contact Center
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09/29/2011 - Seminar Program Organized by NextiraOne to Focus on Businesses Communications Issues
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09/29/2011 - From ITEXPO WEST 2011: Contact Centers of America
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09/29/2011 - Rostrvm Sponsors 6th Annual North West Contact Centre Awards
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09/28/2011 - HyperQuality Releases Advanced ClearMetrix 3.0
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09/28/2011 - InVision WFM Ranked Fifth in Call Centre Helper's Top 25 List
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09/28/2011 - TMCnet Contact Center Solutions Week in Review
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09/24/2011 - Australian Government's Contact Center Uses Sword Ciboodle Platform to Expand Its Services
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09/23/2011 - Internode Picks LogMeIn Rescue to Enhance Customers' Support Experience
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09/23/2011 - Customer Experience Management: The Most Misunderstood Business Concept
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09/22/2011 - Policy Expert Selects Interactive Intelligence's CaaS Hosted Contact Solution
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09/20/2011 - Taleo in Pact with DDI to Deliver Integrated Talent Management Solution
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09/19/2011 - Satuit Unveils SatuitCRM v12 with Integrated CRM and SFA Functionality
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09/19/2011 - InContact Conference Highlights Cloud Opportunities for the Contact Center
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09/19/2011 - Whitestone Solicitors Unveils New Call Centre; Intros Enhanced Call Back Services on Compensation Claims
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09/19/2011 - TMCnet Contact Center Solutions Week in Review
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09/17/2011 - Take Back Control of the Agent Desktop to Optimize the Customer Experience
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09/16/2011 - Sensee Selects CosmoCom Cloud-Based Contact Centre Solution
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09/15/2011 - Tata Communications Offering New Cloud-Based Contact Center Functionality
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09/15/2011 - Zendesk Introduces Zendesk Voice, the Most Affordable Way to Set up Cloud-Based Call Centers
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09/13/2011 - The Benefits of Hosted Contact Center Solutions: ITEXPO West Interview
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09/13/2011 - TMCnet Contact Center Solutions Week in Review
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09/10/2011 - TeleSource Center Set to Hire More Call Center Representatives
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09/09/2011 - Invocas Picks NewVoiceMedia for Cloud-based Contact Centre
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09/08/2011 - TMCnet Contact Center Solutions Week in Review
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09/03/2011 - BIA/Kelsey Releases the Findings of 'U.S. SMB Spending Forecast' Report
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08/31/2011 - SP Data Appoints New President to Lead U.S. Expansion
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08/30/2011 - DMG Consulting Unveils 2011-2012 Contact Center Performance Management Benchmark Study/Market Report
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08/29/2011 - Avaya Aura Contact Center Adds Social Media Manager, Increases Scalability
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08/29/2011 - TMCnet Contact Center Solutions Week in Review
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08/27/2011 - I Love Rewards Names 50 Most Engaged Workplaces In The United States And Canada
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08/26/2011 - VHT Reports Growth in its Government Market Segment
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08/26/2011 - Business Intelligence Solution Provider QlikTech Selects NewVoiceMedia Contact Center Solution
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08/25/2011 - Integration with Tactile CRM Released by LiveChat
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08/23/2011 - Business Intelligence Solution Provider QlikTec Selects NewVoiceMedia Contact Center Solution
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08/23/2011 - Interactive Intelligence Turns Focus to South Africa
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08/22/2011 - TMCnet's Contact Center Solutions Week in Review
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08/20/2011 - LiveOps Encourages Contact Centers to Migrate to Cloud
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08/19/2011
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- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Interactive Intelligence Launches Ditch the Frustration Campaign [podcast]
- Seeing Strong Demand for its CaaS Offering [podcast]
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Consolidating Infrastructures: IT's New Call to Business [white paper]- The Value of a Combined Solution for Enterprise IP Telephony and Customer Care
[white paper] - Building Customer Centricity through Expertise-Based Interactions [white paper]
- Back to Basics: All-in-One versus Individual Best-of-Breed Solutions [white paper]
- Workforce Management: It's more than just software [white paper]
- A Practical Guide to The Effective Use of Automated Dialing in Collections [practical guide]
- A Practical Guide to Measuring and Managing Shrinkage in the Contact Center [practical guide]
- A Practical Guide to Measuring Customer Satisfaction in the Contact Center [practical guide]
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Press Releases
- Interactive Intelligence to Announce First-Quarter 2012 Financial Results
4/16/2012 - Interactive Intelligence to Host Cloud-based Communications Industry Web Event
4/12/2012 - Interactive Intelligence Opens West Lafayette Training Center for Purdue Computer Students
4/10/2012 - Interactive Intelligence Announces Keynote Speakers for Interactions 2012
4/9/2012
