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Contact Centre - Article Archive
MetricNet Publishes 4 New Australian Benchmarks for IT Support, Contact Centres
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05/21/2013- Liverpool Bosch Contact Center Hopes for Threefold Expansion by Year End
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05/03/2013 - Bunchball Unveils Augmented Gamification Tools for Jive Platform
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04/08/2013 - Teleperformance Earns the Multimedia Contact Center Award
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03/19/2013 - Shangri-La Unveils Customer Contact Center in China
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03/13/2013 - B. Braun Uses NextiraOne for UC and Contact Center Support
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03/12/2013 - Contact Centre Australia Generates Job Growth in Wellington, New Zealand
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03/04/2013 - Interactive Intelligence Releases New Version of Contact Center Suite to Improve Customer Service
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02/27/2013 - Interactive Intelligence Deploys Contact Center Solution for Muscat Municipality
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02/19/2013 - C-3 Helps Contact Centers with Newest Communication Platform Fusion Contact
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02/14/2013 - Welsh Call Center Industry Looking for a 'Star' Voice
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01/31/2013 - Listen to Your Granny: She Just Might Help You Save the Environment
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01/29/2013 - Mpathy Plus Honors Thrive Homes with Contact Center Accreditation
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01/17/2013 - Bright Names Shop Direct One of the Top Call Centers in Europe
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12/26/2012 - Businesses that Focus Only on Phone Support Will Be Left in the Cold This Year
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12/24/2012 - Australian Contact Centers Now Have Forecasting Analytics Options Thanks to Bay Bridge Launch
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12/12/2012 - Vanquis Bank Signs Five-Year Contact Centre Contract with Azzurri
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11/05/2012 - Call Center to Close in Sudbury
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10/26/2012 - Foreign Students Find the UK's Rude Customer Service and Call Center Service a Barrier
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10/15/2012 - Spark Response Call Center Instigates Recruitment Spree for 170 Christmas Staff
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10/03/2012 - Advancing Technology in Contact Centers- a Mixed Blessing for Customer Care in the Middle East?
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09/11/2012 - SAP AG Introduces CRM Rapid-deployment Solution for Citizen Contact Center
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08/07/2012 - Frost & Sullivan Predicts China to Overtake Australia in the Contact Center Market
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07/30/2012 - Leading Russian Real Estate Developer Implements Altitude's Uci Solution for Improved Customer Satisfaction
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07/17/2012 - Bathroom Breaks for Call Center Workers? Not at Some U.K. Firms
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06/18/2012 - Sabio Assists London Borough Havering Council to Improve Call Center Efficiency
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06/13/2012 - VOXDATA Solutions Chooses Interactive Intelligence as its Communication Solution
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05/09/2012 - Interactive Intelligence Makes Key Appointment in Australia-New Zealand Operations
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04/17/2012 - Cisco Awards Cisco Unified Contact Centre Enterprise Authorised Technology Provider Status to Intact Integrated Services
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04/16/2012 - Altitude Software Offers Afro Asian Assistance, Unique Contact Center
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04/13/2012 - U.K. Utilities Struggling to Keep Customers Happy
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04/13/2012 - Drishti Collaborates with PRTA, Expands in Australia
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04/04/2012 - Effectiveness of Contact Centers Significantly Affects Customer Behavior
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03/29/2012 - A Focus on Flexibility is Key for Cloud-based Contact Center Solutions
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03/29/2012 - Alcatel-Lucent Releases New Conversation Software
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03/28/2012 - SurePayroll Receives Six Stevie Awards for Customer Service and Sales
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03/12/2012 - Chinese Telecom DYXnet Reports Record Contact Center Outsourcing Growth
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02/23/2012 - ProtoCall One Unveils Demonstration Facility for Contact Center Managers
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02/23/2012 - AltiGen Communications Teams with Nexus Open Systems
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02/14/2012 - NextiraOne Obtains Cisco's Unified Contact Centre Enterprise ATP Status
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01/05/2012 - Interactive Intelligence Honors Adapt Telephony Services with Three New Awards
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01/05/2012 - DataPoint Introduces a New Indexing System
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01/04/2012 - Interactive Intelligence's CIC Deployed by American Logistics Company
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12/29/2011 - Contact Center Data You Should Look Into
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12/22/2011 - LiveOps Successfully Acquires Datasquirt Limited
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12/22/2011 - Chinese Mobile Firm Deploys Verint's Speech Analytics Solution
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12/22/2011 - ethosIQ and CTI Architects Close Merger Deal
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12/21/2011 - VPI Debuts VPI EMPOWER Suite 5.3 Contact Center Performance Optimization Solution
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12/20/2011 - Early Adopter Release of Version 7.2 of OAISYS Talkument and Tracer Solutions Unveiled
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12/16/2011 - American Logistics Upgrades Customer Service Center
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12/15/2011 - Inefficient Call Forecasting Can Be Costing Your Contact Center Millions
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12/14/2011 - Express Scripts Canada Introduces Online Prescription Manager and Member Contact Centre to Support Delivery to Its PBM Service Plan Members
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12/13/2011 - TMCnet Contact Center Solutions Week in Review
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12/10/2011 - UXC Connect Offers Australian first Contact Centre Solution to Improve Customer Service
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12/09/2011 - NextiraOne Extends Reach of its Genesys Gold Partner Status in Four European Regions
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12/09/2011 - St. Croix Orthopaedics Deploys Interactive Intelligence's Enterprise IP Telephony Software Suite
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12/07/2011 - Convergys To Open First Contact Center in Jamaica
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12/07/2011 - Zultys Unveils New Contact Center Management Tool
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12/06/2011 - Mitel Updates Contact Center Solution for Greater Scalability and Social Media Monitoring
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12/06/2011 - Altitude Announces New Merger with Microsoft Dynamics CRM 2011
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12/06/2011 - TMCnet Contact Center Solutions Week in Review
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12/03/2011 - PCI Compliance for Cloud-based Contact Centers with NewVoiceMedia
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12/01/2011 - 013 NetVision Deploys ClickRoster Advanced Edition for Contact Center Operations
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11/22/2011 - Forbes Ranks Interactive Intelligence No. 8 among America's Best Small Companies
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11/22/2011 - TMCnet Contact Center Solutions Week in Review
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11/19/2011 - Initiative to Advance Contact Center Operating Models Announced
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11/11/2011 - Customer Contact Association Releases a New Study
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11/11/2011 - BenchmarkPortal Recognizes Proctor Financial, Inc. for its Superior Call Center Quality
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11/08/2011 - Whaleback Announces Launch of CrystalBlue Contact Center Solution for SMEs
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11/08/2011 - Frost & Sullivan Urges Tier 1 Vendors to Innovate and Compete Aggressively
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11/07/2011 - U.S. Airways to Bring 400 Contact Center Jobs Back to the U.S.
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11/01/2011 - 3D Networks Wins Avaya (APAC) Contact Centre Partner of the Year Award
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10/31/2011 - TMCnet Contact Center Solutions Week in Review
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10/29/2011 - Interactive Intelligence CIC Integrates LiveLOOK Co-Browsing
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10/26/2011 - CallCopy Recognized for the Third Time as the Fastest-Growing Companies by Columbus Business First
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10/25/2011 - Free Webinar Explores Potential on Contact Center Consolidation
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10/25/2011 - Vertical Solutions, Pervasive Software Team to Modify CRM-to-ERP Integration
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10/24/2011 - Portman Travel Deploys Solutions from ShoreTel
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10/24/2011 - TMCnet Contact Center Solutions Week in Review
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10/22/2011 - Integrating Social Media and Customer Service to Drive Bottom Line Results
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10/21/2011 - Contact Center Companies Utilize DXI-Easycall and tPoint Solutions to Cut Telecom and CRM Costs
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10/20/2011 - TMCnet Contact Center Solutions Week in Review
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10/15/2011 - States Using TriageLogic Call Center Solution to Support Emergency Response System
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10/06/2011 - Delta Outsource Group Gains Competitive Edge with Hosted Latitude Software Suite
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10/05/2011 - ITEXPO Video: Driving the Right Customer Experience
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10/04/2011 - TMCnet Contact Center Solutions Week in Review
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10/01/2011 - The Results Companies Achieves Productivity, Retention Gains using Evolv's Hiring Solution
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09/30/2011 - Unified Messaging: Crayon Launches BT Messaging Technology for Increased Conversions
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09/30/2011 - M5 Networks Launches Callfinity Contact Center
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09/29/2011 - Seminar Program Organized by NextiraOne to Focus on Businesses Communications Issues
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09/29/2011 - From ITEXPO WEST 2011: Contact Centers of America
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09/29/2011 - Rostrvm Sponsors 6th Annual North West Contact Centre Awards
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09/28/2011 - HyperQuality Releases Advanced ClearMetrix 3.0
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09/28/2011 - InVision WFM Ranked Fifth in Call Centre Helper's Top 25 List
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09/28/2011 - TMCnet Contact Center Solutions Week in Review
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09/24/2011 - Australian Government's Contact Center Uses Sword Ciboodle Platform to Expand Its Services
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09/23/2011 - Internode Picks LogMeIn Rescue to Enhance Customers' Support Experience
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09/23/2011 - Customer Experience Management: The Most Misunderstood Business Concept
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09/22/2011 - Policy Expert Selects Interactive Intelligence's CaaS Hosted Contact Solution
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09/20/2011 - Taleo in Pact with DDI to Deliver Integrated Talent Management Solution
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09/19/2011
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Press Releases
- Interactive Intelligence to Host Financial Analyst and Investor Day
May 9, 2013 - Latitude Software, an Interactive Intelligence Company, Releases Major Upgrade to Debt Collection Software
May 8, 2013 - Interactive Intelligence Reports First-Quarter 2013 Financial Results
May 6, 2013 - Interactive Intelligence Wins TechPoint Mira Award for Tech Company of the Year; CEO, Dr. Donald Brown, Wins Trailblazer in Technology Award
Apr 24, 2013 - Interactive Intelligence to Announce First-Quarter 2013 Financial Results
Apr 17, 2013
